Recall Information

Description

On your vehicle, the wheel end hub bolt in the rear axle may become loose or break. Continued driving with a broken bolt may lead to wear within the axle and damage the axle hub splines.

Safety Risk

This may initially result in a clicking noise as the bolt becomes loose and a rattle noise from the wheel cap if the bolt breaks. Vehicles with damaged axle hub splines may roll in park without the parking brake applied, or, alternatively, lose drive power, both of which may increase the risk of injury or a crash.

Remedy

Parts are now available to repair your vehicle. Please confirm parts availability with your dealer when scheduling an appointment. Ford Motor Company has authorized your dealer to replace both rh and lh rear axle half-shaft and hub assemblies free of charge.

Next Steps

Description

According to fords records, the remedy for safety recall 23S30 may not have been installed correctly during a prior dealership visit. Because the repair may not have been performed correctly on your vehicle, water could seep inside the rear lightbar, leading to electrical failure of the reverse lamps.

Safety Risk

Inoperative or flickering reverse lamps can increase the risk of a crash.

Next Steps

Description

On your vehicle, it may be possible the front axle pinion was not properly heat treated during the manufacturing process.

Safety Risk

A front axle pinion that was not properly heat treated may fracture, which may lead to the loss of the 4X4 application with the potential of the front wheels locking up, increasing the risk of a crash. The failure mode could occur at any time in 4X4 application but is expected to occur primarily while in reverse as the pinion is subject to higher loads.

Remedy

Ford Motor Company has authorized your dealer to inspect and test your vehicles front axle pinion for hardness. If found defective, your dealer will replace the front axle assembly, free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible for the rear axle wire harness to chafe over an extended period of time, damaging the electric parking brake wiring.

Safety Risk

Damaged electric parking brake wiring may lead to inadvertent parking brake application while driving, potentially resulting in loss of control of the vehicle and increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to repair or replace the rear axle wire harness free of charge parts and labor.

Next Steps

Description

The air bag warning label was not installed on your vehicle.

Safety Risk

A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.

Remedy

Please review the air bag warning label provided with this letter. No other action is required.

Next Steps

Description

On your vehicle, the nut on the ball joint which secures the front upper control arm to the knuckle assembly may be loose or missing. This can result in separation of the front upper control arm from the knuckle assembly

Safety Risk

Separation of the connection between the front upper control arm and knuckle assembly may result in loss of directional control, increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front upper control arm ball joint nuts and inspect the front knuckles. If necessary, your dealer will replace the front knuckles free of charge parts and labor.

Next Steps

Description

On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.

Safety Risk

A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.

Next Steps

Description

On your vehicle, the moonroof air deflector may become partially or fully detached. Prior to a full detachment, you may visually notice the air deflector separating from the front of the moonroof when opening or closing the moonroof. You may also hear wind noise or rattle noises if you are driving with the moonroof open.

Safety Risk

If the moonroof air deflector fully detaches while driving, this can create a road hazard for other road users, increasing the risk of a crash.

Remedy

Moonroof air deflector repair is now available to repair your vehicle. Ford Motor Company has authorized your dealer to repair your air deflector free of charge.

Next Steps

Description

On your vehicle, the electronic cabin coolant heater module may have a missing solder joint, which can result in intermittent, or no windshield defrost and defog functionality. You may also notice a lack of heat in the vehicle cabin when the heater is on.

Safety Risk

The lack of a functioning windshield defrosting and defogging system may decrease the drivers visibility under certain driving conditions, increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the electronic cabin coolant heater, free of charge parts and labor.

Next Steps

Description

Affected vehicles may have software logic that does not reset the electronic stability control esc system to default operation at the initiation of each ignition cycle. Section 5.4.1 of fmvss no. 126 requires that the vehicles esc system return to the manufacturers original default esc mode at the initiation of each ignition cycle

Safety Risk

The vehicle operator may not notice that the vehicle operates differently after receiving the ota update 6.3.0 and now remains in off-road mode with a reduced esc state after cycling the ignition. If the vehicle operator does not notice the esc off telltale in the cluster, they may not know the vehicle is in a reduced esc state. For these vehicles, failing to revert back to a normal esc-on state after being in off-road mode makes the vehicles noncompliant to fmvss no. 126, increasing the risk of crash.

Next Steps

Description

On your vehicle, an insufficient weld in your steering wheel clock spring may lead to a loss of electrical circuit connection with your steering wheel and the drivers front airbag. If this occurs, the airbag warning light in the vehicles instrument cluster shown on the left will illuminate. You may also notice the loss of illumination and function of switches on the steering wheel e.g. Radio controls or an inoperative horn.

Safety Risk

If the airbag circuit disconnects, and a crash event of sufficient severity warrants a driver front airbag deployment, that airbag will not deploy. A driver airbag that does not deploy when intended increases the risk of injury in a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect andor replace the clock spring if necessary free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible for an internal short circuit in the high voltage battery to occur after repeated charge and discharge cycles.

Safety Risk

If a short circuit occurs after repeated charge and discharge cycles, there is an increased risk of a vehicle fire. Owners can reduce this risk by limiting charging of the high voltage battery to 80 state of charge before new battery arrays are installed in your vehicle.

Remedy

Parts are now available to repair your vehicle. Please confirm parts availability with your dealer when scheduling an appointment. Ford Motor Company has authorized your dealer to either repair your high voltage battery by installing specific replacement battery modules, or in some limited cases, replace the entire high voltage battery. This will be completed free of charge.

Next Steps

Description

According to fords records, the remedy software for compliance recall 23C38 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in 23C38 may still exist. Previously, a software update was installed on your vehicle. The software erroneously changed a setting related to your drive modes, so that if you selected a drive mode that reduces electronic stability control esc, the vehicle will not return to the required default state at the initiation of each ignition cycle.

Safety Risk

A vehicle that does not revert back to a normal esc-on state after being in a reduced esc drive mode makes the vehicle noncompliant to fmvss no. 126, electronic stability control systems.

Next Steps

Description

On your vehicle, the wheel end hub bolt in the rear axle may become loose or break. Continued driving with a broken bolt may lead to wear within the axle and damage to the axle hub splines.

Safety Risk

This issue may initially result in a clicking noise as the bolt becomes loose. If the bolt breaks, you may notice a rattle noise from the wheel cap and the axle hub splines may become damaged. Vehicles with damaged axle hub splines may roll in park without the parking brake applied, or, alternatively, lose motive power, both of which can increase the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Please confirm parts availability with your dealer when scheduling an appointment. Ford Motor Company has authorized your dealer to review vehicle warranty history for all claims and check if the warranty claims contain the latest level parts ML3Z-4234-K right hand side and or ML3Z-4234-L left hand side. If one or both sides do not contain the latest part number, dealers are to replace the appropriate axle half-shaft and hub assembly that does not contain the latest level parts free of charge.

Next Steps

Description

On your vehicle, there may be a loose extra bolt inside the transmission assembly.

Safety Risk

A loose bolt inside the transmission could prevent the transmission from achieving park by blocking the park pawl from engaging the park gear, although the gear shifter position may indicate that the vehicle has been shifted to park. Loss of the ability to secure the park pawl could result in unintended vehicle movement, increasing the risk of a crash or injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect your transmission and replace it if a bolt is found free of charge parts and labor.

Next Steps

Description

A manufacturing defect in the high voltage battery cells may result in an internal short circuit when the high voltage battery is at a high state of charge.

Safety Risk

When the vehicles high voltage battery is at a high state of charge, the vehicle could experience an internal short circuit in the battery which could result in a fire.

Remedy

Ford Motor Company has authorized your dealer to replace the high voltage battery free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible that your reversing lamps may not function due to microscopic cracks that can develop in the vehicles rear lightbar. If a microscopic crack is present, condensation can potentially enter the reversing lamp lens through these cracks and cause electrical failure to the reverse lamps.

Safety Risk

This may result in inoperative reverse lamps which can reduce the awareness of other motorists or road users of the drivers intention to operate the vehicle in reverse gear, increasing the risk of injury or crash.

Remedy

Ford Motor Company has authorized your dealer to replace the rear lightbar free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible that there are missing or loose retention nuts on the high voltage battery junction box bus bars in the high voltage battery pack.

Safety Risk

Electrical arcing may occur, which can increase the risk of fire. In addition, a stop safely now message may occur in the instrument cluster followed by loss of motive power.

Remedy

Ford Motor Company has authorized your dealer to perform an inspection of the high voltage battery junction box bus bar retention nuts in the high voltage battery pack. If your vehicle passes inspection, no further repairs are needed. If your vehicle fails inspection, further repairs will be necessary. Your dealer will inform you of the available options and action plans to fix your vehicle. The inspection and any necessary additional repairs will be provided free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible that there are missing or loose retention nuts on the high voltage battery junction box bus bars in the high voltage battery pack.

Safety Risk

Electrical arcing may occur, which can increase the risk of fire. In addition, a stop safely now message may occur in the instrument cluster followed by loss of motive power.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to perform an inspection of the high voltage battery junction box bus bar retention nuts in the high voltage battery pack. If your vehicle passes inspection, no further repairs are needed. If your vehicle fails inspection, further repairs will be necessary such as replacing the bus bar fasteners and any damaged components. The inspection and any necessary additional repairs will be provided free of charge parts and labor.

Next Steps

Description

On your vehicle, the nut on the ball joint which secures the front upper control arm to the knuckle assembly may be loose or missing. This can result in separation of the front upper control arm from the knuckle assembly.

Safety Risk

Separation of the connection between the front upper control arm and knuckle assembly may result in loss of directional control, increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front upper control arm ball joint nuts and inspect the front knuckles. If necessary, your dealer will replace the front knuckles free of charge parts and labor.

Next Steps

Campaign:

24E04

Description

Powertrain control module pcm reprogramming and catalytic converter replacement if required

Next Steps

Campaign:

24S01

Description

Rhd F-150 steering intermediate shaft inspection

Next Steps

Campaign:

23C40

Description

The universal garage door opener ugdo and homelink are non-certified content for gulf cooperation council certification gcc middle east markets

Next Steps

Campaign:

25C69

Description

Unable to engage park with notification

Next Steps

Campaign:

24E08

Description

Catalytic converter inspection and replacement

Next Steps

Campaign:

23B11

Description

Install new dash mat

Next Steps

Campaign:

23B18

Description

Left and right cylinder heads rear cup plugs inspect and seal

Next Steps

Campaign:

22G06

Description

Heated steering wheel performance upgrade

Next Steps

Campaign:

23H05

Description

Instrument cluster odometer inspection

Next Steps

Campaign:

23B57

Description

High voltage battery module replacement andor battery energy control module becm software update

Next Steps

Campaign:

23B25

Description

Engine valve covers replacement

Next Steps

Campaign:

24A03

Description

Administrative program for 24S11

Next Steps

Campaign:

25N05

Description

Replacement of exhaust gas heat recovery coolant spigot, if required

Next Steps

Campaign:

25M04

Description

Replacement of exhaust gas heat exchanger coolant spigot, if required

Next Steps

Campaign:

23B20

Description

Missing or loose 6 bellhousing transmission-to-engine bolt

Next Steps

Campaign:

23B17

Description

Engine front cover and valve cover replacement

Next Steps

Campaign:

23B24

Description

Inspection of tailgate step handle and replacement

Next Steps

Campaign:

23B21

Description

Gateway module programing

Next Steps

Campaign:

24N04

Description

Replacement of exhaust gas heat recovery system if failed

Next Steps

Campaign:

23B50

Description

Charge cord stuck reprogram battery charge control module

Next Steps

Campaign:

25P28

Description

Ford passlincoln way connectivity concerns

Next Steps

Campaign:

23B09

Description

High voltage battery coolant tube assembly replacement

Next Steps

Campaign:

23B19

Description

Front axle vibration bumper inspection

Next Steps

Campaign:

25H02

Description

High voltage battery hvb module array replacement - harvest program

Next Steps

Campaign:

24N09

Description

Transmission gear non-conforming material

Next Steps

Campaign:

23H07

Description

Body control module bcm replacement

Next Steps

Campaign:

25L02

Description

Transmission control assembly reimbursement

Next Steps

Campaign:

25A20

Description

Administrative program for 25S49 for long term rental

Next Steps