Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Last updated on 12/12/2025
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Issue Date
2018-12-18
Campaign
18S45/18V894
Description
Our records indicate that you had previously been notified of Ford safety recall 18S45 affecting the engine block heater cord on your vehicle but have not yet scheduled a repair with a Ford dealer. As explained below, we are instructing you not to use the engine block heater in your vehicle.
Safety Risk
If the block heater cord currently installed on your vehicle is plugged into a wall outlet, this may result in an inoperative engine block heater, tripping of household breakers or gfci equipped outlets, and/or a resistive short. A resistive short increases the risk of overheated or melted wiring, and/or fire.
Remedy
Ford Motor Company has authorized your dealer to disable your existing engine block heater cord. The disabling of the cord will be done free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-04-08
Campaign
19S11/19V278
Description
Engine block heater cable splice connectors that had been inspected in accordance with recall 18S45 - 18V894 may have inadvertently become damaged during that service procedure. A damaged block heater cable can cause a resistive short, inoperative engine block heater, and or tripping of household breakers or gfci equipped outlets while the vehicle is parked and the block heater is plugged in.
Safety Risk
The risk to safety only exists while the vehicle is parked and the block heater cable is plugged into an electrical outlet. A resistive short in the engine block heater splice connector can increase the risk of overheated or melted wiring and fire.
Remedy
Ford Motor Company has authorized your dealer to disable your existing engine block heater cord. The disabling of the cord will be done free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-10-25
Campaign
19S38/19V767
Description
On your vehicle, the driveshaft flexible coupling may crack resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft. This safety recall (19S38) supersedes safety recall 17S15 (NHTSA recall 17V-408).
Safety Risk
When the driveshaft separates, you may lose motive power while driving, and the transmission may not hold the vehicle in park creating the risk of unintended vehicle movement. In addition, a separated driveshaft can damage surrounding components, including brake and fuel lines. A driveshaft separation creates the risk for crash, fires, and injury.
Remedy
Parts are available to perform permanent repairs. Ford Motor Company has authorized your dealer to perform the permanent repair. As a permanent repair, your dealer will replace the front driveshaft section and install a universal joint free of charge (parts and labor). Unless the permanent repair is complete, Ford does not recommend driving your vehicle over 40,000 miles on the driveshaft flexible coupling.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-03-08
Campaign
24C04/24E023
Description
Our records indicate that your vehicle was repaired using certain high series led service replacement headlamps that may not comply with the requirements of fmvss 108. Note this recall affects vehicles previously repaired using any of the following service part numbers HC3Z-13008-P, HC3Z-13008-N, HC3Z-13008-PCP, KC3Z-13008-A, or KC3Z-13008-B, that were manufactured between may 5, 2021 and December 30, 2021.
Safety Risk
Replacement headlamps that do not meet fmvss 108 may affect the visibility of other vehicle drivers increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to inspect and if required, replace one or both high series led front headlamps free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-03-10
Campaign
21S10/21V155
Description
According to defect notification 21T-001 filed by continental tire of America cta, certain tires have been cured beyond specification, and may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation that could lead to a partial or full tread belt loss.
Safety Risk
According to cta, affected tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. These conditions may increase the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to inspect the affected tires and replace tires, as needed, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-08-26
Campaign
22S51/22V644
Description
On your vehicle, the image on your rear view camera may become progressively foggy or cloudy over time with continued exposure to sunlight, potentially resulting in inability to see the rear view camera image.
Safety Risk
Lack of rear view camera image visibility can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-11-29
Campaign
22S74/22V880
Description
On your vehicle, the radial damper ird internal to driveshaft may move out of design position over time. This may cause driveshaft imbalance and produce noise, vibration, or harshness nvh symptoms. If unaddressed, the driveshaft may fracture
Safety Risk
A fractured driveshaft may result in loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied and may result in secondary damage to surrounding components. A fractured driveshaft increases the risk of injury or crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the driveshaft part number, and if your vehicle does not pass, replace the driveshaft free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-11-12
Campaign
19C10/19V808
Description
Affected vehicles are equipped with high series daytime running lamps drl controlled by a bcm that was incorrectly configured. These vehicles are not produced in vin order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford toll-free line 1-866-436-7332 or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford on-line automotive service information system oasis database.
Safety Risk
This may result in a higher than permitted lighting output when the headlamps are on, which may reduce the visibility of other drivers, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to update the body control module software free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-12-11
Campaign
19S52/19V880
Description
Carpet shielding and insulation rework. Front seat belt pretensioner deployment during a crash event can result in excessive sparks generated by suspect pretensioning devices. In some cases, this could result in the ignition of carpet or carpet insulation material in the b pillar area.
Safety Risk
A fire in the b pillar area following deployment of the front seat belt pretensioners may propagate within the vehicle and may increase the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to apply shielding to the carpet and its insulation and modify the b-pillar insulation free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-12-04
Campaign
19S48/19V864
Description
On your vehicle, water entry into the electrical system could cause the tailgate to unlatch and possibly open while the vehicle is being driven or is stationary.
Safety Risk
An unintended tailgate opening may result in damage to the tailgate and/or allow unrestrained cargo to fall out of the truck bed and become a road hazard, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to modify the tailgate/frame wiring harnesses and install a new tailgate handle release switch free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-02-16
Campaign
22S09/22v087
Description
On your vehicle, an underbody insulator may loosen and contact the aluminum driveshaft, resulting in marking or scoring of the driveshaft. Continued contact may result in driveshaft fracture.
Safety Risk
A fractured driveshaft poses the risks of loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied, and secondary damage to surrounding components. A fractured driveshaft may also contact the ground which may cause loss of control of the vehicle while driving. A fractured driveshaft increases the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to secure the underbody insulator and inspect the driveshaft for damage and repair as necessary free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear-view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear-view camera is unavailable on the center display screen.
Safety Risk
A rear-view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
20E07
Description
Powertrain control module reprogramming
Next Steps
Contact your dealer for next steps.
Campaign:
21E14
Description
Powertrain control module reprogramming
Next Steps
Contact your dealer for next steps.
Campaign:
19N02
Description
Door latch repair enhancements for vehicles in 18N03 with completed repairs
Next Steps
Contact your dealer for next steps.
Campaign:
19N06
Description
Door latch freezing concerns
Next Steps
Contact your dealer for next steps.
Campaign:
20N04
Description
Steering linkage damper
Next Steps
Contact your dealer for next steps.
Campaign:
22M03
Description
Replace front and or side cameras if foggy
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
18N03
Description
Door latch freezing concerns
Next Steps
Contact your dealer for next steps.
Campaign:
19G01
Description
Engine block heater cord replacement
Next Steps
Contact your dealer for next steps.
Campaign:
20M04
Description
Power door lock actuator failure
Next Steps
Contact your dealer for next steps.
Campaign:
20U19
Description
SYNC 3 update
Next Steps
Contact your dealer for next steps.
Campaign:
21M05
Description
Unintended tailgate opening
Next Steps
Contact your dealer for next steps.
Campaign:
24L05
Description
Emission control information label update for qualified vehicles
Next Steps
Contact your dealer for next steps.
Campaign:
25H05
Description
Software verification harvest program
Next Steps
Contact your dealer for next steps.
Issue Date
2018-12-18
Campaign
18S45/18V894
Description
Our records indicate that you had previously been notified of Ford safety recall 18S45 affecting the engine block heater cord on your vehicle but have not yet scheduled a repair with a Ford dealer. As explained below, we are instructing you not to use the engine block heater in your vehicle.
Safety Risk
If the block heater cord currently installed on your vehicle is plugged into a wall outlet, this may result in an inoperative engine block heater, tripping of household breakers or gfci equipped outlets, and/or a resistive short. A resistive short increases the risk of overheated or melted wiring, and/or fire.
Remedy
Ford Motor Company has authorized your dealer to disable your existing engine block heater cord. The disabling of the cord will be done free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-04-08
Campaign
19S11/19V278
Description
Engine block heater cable splice connectors that had been inspected in accordance with recall 18S45 - 18V894 may have inadvertently become damaged during that service procedure. A damaged block heater cable can cause a resistive short, inoperative engine block heater, and or tripping of household breakers or gfci equipped outlets while the vehicle is parked and the block heater is plugged in.
Safety Risk
The risk to safety only exists while the vehicle is parked and the block heater cable is plugged into an electrical outlet. A resistive short in the engine block heater splice connector can increase the risk of overheated or melted wiring and fire.
Remedy
Ford Motor Company has authorized your dealer to disable your existing engine block heater cord. The disabling of the cord will be done free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-10-25
Campaign
19S38/19V767
Description
On your vehicle, the driveshaft flexible coupling may crack resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft. This safety recall (19S38) supersedes safety recall 17S15 (NHTSA recall 17V-408).
Safety Risk
When the driveshaft separates, you may lose motive power while driving, and the transmission may not hold the vehicle in park creating the risk of unintended vehicle movement. In addition, a separated driveshaft can damage surrounding components, including brake and fuel lines. A driveshaft separation creates the risk for crash, fires, and injury.
Remedy
Parts are available to perform permanent repairs. Ford Motor Company has authorized your dealer to perform the permanent repair. As a permanent repair, your dealer will replace the front driveshaft section and install a universal joint free of charge (parts and labor). Unless the permanent repair is complete, Ford does not recommend driving your vehicle over 40,000 miles on the driveshaft flexible coupling.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-03-08
Campaign
24C04/24E023
Description
Our records indicate that your vehicle was repaired using certain high series led service replacement headlamps that may not comply with the requirements of fmvss 108. Note this recall affects vehicles previously repaired using any of the following service part numbers HC3Z-13008-P, HC3Z-13008-N, HC3Z-13008-PCP, KC3Z-13008-A, or KC3Z-13008-B, that were manufactured between may 5, 2021 and December 30, 2021.
Safety Risk
Replacement headlamps that do not meet fmvss 108 may affect the visibility of other vehicle drivers increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to inspect and if required, replace one or both high series led front headlamps free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-03-10
Campaign
21S10/21V155
Description
According to defect notification 21T-001 filed by continental tire of America cta, certain tires have been cured beyond specification, and may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation that could lead to a partial or full tread belt loss.
Safety Risk
According to cta, affected tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. These conditions may increase the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to inspect the affected tires and replace tires, as needed, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-08-26
Campaign
22S51/22V644
Description
On your vehicle, the image on your rear view camera may become progressively foggy or cloudy over time with continued exposure to sunlight, potentially resulting in inability to see the rear view camera image.
Safety Risk
Lack of rear view camera image visibility can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-11-29
Campaign
22S74/22V880
Description
On your vehicle, the radial damper ird internal to driveshaft may move out of design position over time. This may cause driveshaft imbalance and produce noise, vibration, or harshness nvh symptoms. If unaddressed, the driveshaft may fracture
Safety Risk
A fractured driveshaft may result in loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied and may result in secondary damage to surrounding components. A fractured driveshaft increases the risk of injury or crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the driveshaft part number, and if your vehicle does not pass, replace the driveshaft free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-11-12
Campaign
19C10/19V808
Description
Affected vehicles are equipped with high series daytime running lamps drl controlled by a bcm that was incorrectly configured. These vehicles are not produced in vin order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford toll-free line 1-866-436-7332 or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford on-line automotive service information system oasis database.
Safety Risk
This may result in a higher than permitted lighting output when the headlamps are on, which may reduce the visibility of other drivers, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to update the body control module software free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-12-11
Campaign
19S52/19V880
Description
Carpet shielding and insulation rework. Front seat belt pretensioner deployment during a crash event can result in excessive sparks generated by suspect pretensioning devices. In some cases, this could result in the ignition of carpet or carpet insulation material in the b pillar area.
Safety Risk
A fire in the b pillar area following deployment of the front seat belt pretensioners may propagate within the vehicle and may increase the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to apply shielding to the carpet and its insulation and modify the b-pillar insulation free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-12-04
Campaign
19S48/19V864
Description
On your vehicle, water entry into the electrical system could cause the tailgate to unlatch and possibly open while the vehicle is being driven or is stationary.
Safety Risk
An unintended tailgate opening may result in damage to the tailgate and/or allow unrestrained cargo to fall out of the truck bed and become a road hazard, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to modify the tailgate/frame wiring harnesses and install a new tailgate handle release switch free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-02-16
Campaign
22S09/22v087
Description
On your vehicle, an underbody insulator may loosen and contact the aluminum driveshaft, resulting in marking or scoring of the driveshaft. Continued contact may result in driveshaft fracture.
Safety Risk
A fractured driveshaft poses the risks of loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied, and secondary damage to surrounding components. A fractured driveshaft may also contact the ground which may cause loss of control of the vehicle while driving. A fractured driveshaft increases the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to secure the underbody insulator and inspect the driveshaft for damage and repair as necessary free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear-view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear-view camera is unavailable on the center display screen.
Safety Risk
A rear-view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
20E07
Description
Powertrain control module reprogramming
Next Steps
Contact your dealer for next steps.
Campaign:
21E14
Description
Powertrain control module reprogramming
Next Steps
Contact your dealer for next steps.
Campaign:
19N02
Description
Door latch repair enhancements for vehicles in 18N03 with completed repairs
Next Steps
Contact your dealer for next steps.
Campaign:
19N06
Description
Door latch freezing concerns
Next Steps
Contact your dealer for next steps.
Campaign:
20N04
Description
Steering linkage damper
Next Steps
Contact your dealer for next steps.
Campaign:
22M03
Description
Replace front and or side cameras if foggy
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
18N03
Description
Door latch freezing concerns
Next Steps
Contact your dealer for next steps.
Campaign:
19G01
Description
Engine block heater cord replacement
Next Steps
Contact your dealer for next steps.
Campaign:
20M04
Description
Power door lock actuator failure
Next Steps
Contact your dealer for next steps.
Campaign:
20U19
Description
SYNC 3 update
Next Steps
Contact your dealer for next steps.
Campaign:
21M05
Description
Unintended tailgate opening
Next Steps
Contact your dealer for next steps.
Campaign:
24L05
Description
Emission control information label update for qualified vehicles
Next Steps
Contact your dealer for next steps.
Campaign:
25H05
Description
Software verification harvest program
Next Steps
Contact your dealer for next steps.
Ask a question or search by keyword. If you need more, you can contact us.