Recall Information

Description

The air bag warning label was not installed on your vehicle.

Safety Risk

A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.

Remedy

Please review the air bag warning label provided with this letter. No other action is required.

Next Steps

Description

Certain 2020-2022 model year explorer vehicles rear axle bolt fractures

Safety Risk

In the affected vehicles, a rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft, or half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury.

Remedy

Ford Motor Company has authorized your dealer to reprogram the powertrain control module pcm free of charge parts and labor. This pcm update will engage the electronic parking brake every time the vehicle is shifted into park p. An engaged parking brake will not allow the vehicle to roll.

Next Steps

Description

Your vehicle may have sustained transmission park system damage following a powertrain control module pcm reset caused by a connected vehicle data request.

Safety Risk

If park system damage occurs, the system may not subsequently shift into park, which can result in unintended vehicle movement, increasing the risk of injury or crash.

Remedy

Ford Motor Company has authorized your dealer to inspect your vehicle, and if necessary replace the transmission park system free of charge parts and labor.

Next Steps

Description

Affected vehicles display incorrect vehicle capacity weight values on the tire and loading information tread label.

Safety Risk

Incorrect information on the tread label may result in the vehicle being overloaded. A vehicle which is loaded beyond its load carrying capacity may have an increased risk of a crash.

Remedy

Included with this letter is the tread label for your vehicle along with installation instructions should you wish to install the label yourself. If you prefer to have your dealer install the tread label, call your dealer and ask for a service date for compliance recall 23C18 to install the tread label. Please remember to bring your tread label with you to your service appointment.

Next Steps

Description

According to fords records, the remedy software for safety recall 23S23 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in safety recall 23S23 may still exist. You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse or when the 360 degree view is selected and available during low-speed operation. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles.

Safety Risk

The loss of the rear camera image while in reverse increases the risk of a crash.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to update the image processing module b ipmb software and perform a 360 degree camera alignment free of charge. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.

Next Steps

Description

On your vehicle, there may be a loose extra bolt inside the transmission assembly.

Safety Risk

A loose bolt inside the transmission could prevent the transmission from achieving park by blocking the park pawl from engaging the park gear, although the gear shifter position may indicate that the vehicle has been shifted to park. Loss of the ability to secure the park pawl could result in unintended vehicle movement, increasing the risk of a crash or injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect your transmission and replace it if a bolt is found free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible that an engine valve may crack and lead to an engine failure.

Safety Risk

An engine failure can lead to a loss of motive power which can increase the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the vehicle with an engine valve inspection test free of charge.

Next Steps

Description

On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.

Safety Risk

A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.

Next Steps

Description

On your vehicle, the high-pressure fuel tube connection to the high-pressure fuel pump and fuel rail may not be tightened to specification.

Safety Risk

If the connections are not tightened to specification, it may result in a fuel leak, fuel odor, or the vehicle may not start. Additionally, a fuel leak caused by low torque on the high-pressure fuel tube connections may illuminate the service engine soon warning indicator in the instrument cluster. A fuel leak in the presence of an ignition source increases the risk of fire.

Remedy

Ford Motor Company has authorized your dealer to inspect the high-pressure fuel tube connections and associated fasteners for proper torque. If the inspection reveals that any component is not torqued properly, your dealer will retorque the affected fasteners to specification or replace the affected components free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible that your powertrain control module pcm did not receive the correct software calibration during safety recall 22S27. If the pcm is not at the correct calibration it may prevent the electronic parking brake from applying automatically when the vehicle is shifted into park p.

Safety Risk

Vehicles without the proper remedy to safety recall 22S27 will not include an automatic electronic park brake apply when the vehicle is shifted to park. The remedy for safety recall 22S27 was implemented to address the risk of a rear axle mounting bolt that may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or halfshafts may become disconnected, resulting in loss of the vehicles forward power and loss of transmission torque to the rear wheels. Loss of the vehicles forward power increases the risk of crash and injury. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury.

Remedy

Ford Motor Company has authorized your dealer to reprogram the powertrain control module pcm free of charge parts and labor. This pcm update will engage the electronic parking brake every time the vehicle is shifted into park p. An engaged parking brake will not allow the vehicle to roll. In addition, for your peace of mind, Ford Motor Company will provide a one- time repair of the rear axle bolts and housing if needed under customer satisfaction program 22N06. 22N06 provides the one-time repair for 10 years or 150,000 miles from the warranty start date - whichever comes first.

Next Steps

Description

A manufacturing defect in one or more of your vehicles high voltage battery cells may result in a cell with lower capacity. In certain cases, the low-capacity cell will develop an internal short circuit.

Safety Risk

In the event of a high voltage battery cell internal short circuit, you will experience a malfunction indicator light mil. You may also experience a loss of motive power, increasing the risk of a crash. You will continue to have 12-VOLT v accessories, steering, and braking control. You may also experience battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.

Remedy

Software and parts if needed are now available to repair your vehicle. Ford Motor Company has authorized your dealer to run a cell capacity test on your high voltage battery. If the test identifies a low-capacity cell, the high voltage battery will be replaced free of charge parts and labor.

Next Steps

Description

On your vehicle, the fuel filler hose could potentially become detached without a malfunction indicator lamp activating, to inform you of the detachment.

Safety Risk

If the fuel filler hose becomes detached during a crash, a fuel leak may occur.

Remedy

Ford Motor Company has authorized your dealer to install a fuel vapor line redundant locking clip free of charge parts and labor.

Next Steps

Description

If you turn your vehicles display onoff button to off prior to placing the vehicle in reverse, the rearview camera image will not appear on the display.

Safety Risk

A rear-view camera that does not display an image reduces the drivers rear view, increasing the risk of a crash and injury.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the integrated computer screen software free of charge parts and labor.

Next Steps

Description

On your vehicle, the engine could fail prematurely. In the event of an engine failure, significant quantities of engine oil andor fuel vapor may be released into the under-hood environment and may migrate to andor accumulate near ignition sources resulting in potential under-hood fire, localized melting of components, or smoke.

Safety Risk

Engine oil andor fuel vapor that accumulates near a combustible source may ignite, increasing the risk of a fire.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the powertrain control module software free of charge.

Next Steps

Description

On your vehicle, the engine block heater element may overheat while the engine block heater system is plugged in.

Safety Risk

A short circuit in the engine block heater increases the risk of an underhood fire.

Next Steps

Description

On your vehicle, a rear axle bolt may fracture.

Safety Risk

If your vehicle was previously repaired for this issue under recall 22S27 to apply the electronic parking brake when the vehicle is shifted to park, a further repair is needed to prevent rear axle bolt fracture. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. Loss of the vehicles forward power increases the risk of crash and injury. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer for the repair of the rear axle bolts free of charge parts and labor.

Next Steps

Description

On your vehicle, it is possible to have a loss of fuel pressure and flow from the fuel tank due to fuel pump failure. This can cause a lack of fuel delivery to the engine and result in an engine stall while driving.

Safety Risk

An engine stall while driving increases the risk of a crash.

Next Steps

Description

You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse or when the 360 degree view is selected and available during low-speed operation. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles.

Safety Risk

The loss of the rear camera image while in reverse increases the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.

Next Steps

Description

According to fords records, the remedy software for safety recall 22S27 and 23S16 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in for safety recall 22S27 and 23S16 may still exist on your vehicle, and it may be possible that a rear axle mounting bolt may fracture during vehicle acceleration.

Safety Risk

A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of the vehicles forward power and loss of transmission torque to the rear wheels. Loss of the vehicles forward power increases the risk of crash. Further, transmission torque is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll, increasing the risk of crash and injury.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the powertrain control module pcm free of charge parts and labor. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.

Next Steps

Description

On your vehicle, it is possible that the easy entry seat fold switch on the second-row outboard seats may bind or stick if its surrounding trim bezel was installed incorrectly. If the button is stuck in the down position, the seat may unlatch, fold and or slide unexpectedly, potentially while driving. Below is a section from an owners manual describing the feature.

Safety Risk

A seat that unexpectedly folds or slides while driving could increase the risk of injury, particularly in a crash.

Remedy

Ford Motor Company has authorized your dealer to inspect the second-row seat easy entry bezel for correct installation. Dealers will replace the bezel and or housing if it is damaged or missing free of charge. Following inspection replacement, dealers will ensure proper operation of the switch free of charge.

Next Steps

Campaign:

22C25

Description

Seat belt reminder audible alert

Next Steps

Campaign:

23C12

Description

Explorer body control module software update

Next Steps

Campaign:

22G01

Description

Rear climate control module retrofit

Next Steps

Campaign:

23B33

Description

Cargo dome light replacement

Next Steps

Campaign:

25L02

Description

Transmission control assembly reimbursement

Next Steps

Campaign:

23B01

Description

Long block replacement

Next Steps

Campaign:

24N01

Description

Rear axle bolt fractures

Next Steps

Campaign:

22G07

Description

Electromagnetic compatibility upgrade

Next Steps

Campaign:

24N10

Description

Engine block breaches

Next Steps

Campaign:

24N12

Description

Engine valve inspection test

Next Steps

Campaign:

22P16

Description

Reprogram powertrain control module

Next Steps

Campaign:

22P21

Description

Esc mode settings incorrectly configured

Next Steps