Recall Information

Description

On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.

Safety Risk

A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.

Next Steps

Description

On your vehicle, the supplemental owners guide does not include an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints

Safety Risk

Customers do not have access to an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints. Inability to access this information increases the risk of injury in the event of a crash.

Remedy

Ford Motor Company has provided an addendum, with the owner notification letter, that includes an accurate description of all head restraints and describes how to adjust and remove the head restraints for certain center seating positions. Please place the head restraint owners manual addendum provided with this letter in your vehicles glovebox with the supplemental owners guide. You do not need to visit your dealer, but you have the option to take your vehicle to a Ford or Lincoln dealer for assistance with properly installing the mailed owners manual addendum into your vehicles glovebox, free of charge parts and labor.

Next Steps

Description

According to fords records, the remedy software for safety recall 22S17 may not have been installed correctly during a prior dealership visit-. Because the correct software may not have been installed on your vehicle, the underlying condition specified in safety recall 22S17 may still exist, and the trailer brake controller on your vehicle may not properly apply the trailer brakes when towing a trailer equipped with an electric or electric-over-hydraulic brake system.

Safety Risk

This may result in no trailer brake function while driving, loss of trailer brakes, and extended stopping distances possibly resulting in a crash.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the trailer brake controller free of charge. Your dealer will also perform an additional verification process to ensure that the software has been installed correctly on your vehicle.

Next Steps

Description

The air bag warning label was not installed on your vehicle.

Safety Risk

A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.

Remedy

Please review the air bag warning label provided with this letter. No other action is required.

Next Steps

Description

On your vehicle, the front brake line may leak. If the brake fluid reservoir is depleted below a predetermined level, you will be alerted that brake system service is required by a combination of the following - an audible chime - a full screen message center alert - illumination of the red brake warning indicator shown to the left. If the brake fluid reservoir is depleted through continued vehicle operation, you may experience an increase in brake pedal travel and a reduction in the rate of deceleration.

Safety Risk

If there is a rapid loss of brake fluid or the brake fluid is completely depleted, this can extend the distance required to stop the vehicle, increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect your vehicle and if required, replace the front brake line free of charge.

Next Steps

Description

On your vehicle, it is possible to have a loss of fuel pressure and flow from the fuel tank due to fuel pump failure. This can cause a lack of fuel delivery to the engine and result in an engine stall while driving.

Safety Risk

An engine stall while driving increases the risk of a crash.

Next Steps

Description

On your vehicle, the moonroof air deflector may become partially or fully detached. Prior to a full detachment, you may visually notice the air deflector separating from the front of the moonroof when opening or closing the moonroof. You may also hear wind noise or rattle noises if you are driving with the moonroof open.

Safety Risk

If the moonroof air deflector fully detaches while driving, this can create a road hazard for other road users, increasing the risk of a crash.

Remedy

Moonroof air deflector repair is now available to repair your vehicle. Ford Motor Company has authorized your dealer to repair your air deflector free of charge.

Next Steps

Campaign:

22E07

Description

Left hand turbo oil drain hole inspection

Next Steps

Campaign:

22P08

Description

Bluecruiseactiveglide maps expiration

Next Steps

Campaign:

22G02

Description

Rear climate control module retrofit

Next Steps

Campaign:

23N02

Description

Connected navigation embedded navigation issue

Next Steps

Campaign:

25A19

Description

Long term rental to support fsa 25S47

Next Steps

Campaign:

25A20

Description

Administrative program for 25S49 for long term rental

Next Steps

Campaign:

22U08

Description

Heavy greyblue smoke and or oil from exhaust tailpipes

Next Steps

Campaign:

25L02

Description

Transmission control assembly reimbursement

Next Steps

Campaign:

23H05

Description

Instrument cluster odometer inspection

Next Steps

Campaign:

23B11

Description

Install new dash mat

Next Steps

Campaign:

24B50

Description

SYNC software update for customer connectivity setting menu

Next Steps