Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Last updated on 01/10/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Issue Date
2021-10-15
Campaign
21C26/21V805
Description
2022 super duty; 2021 F-150; 2021 navigator expedition side crash impact sensor damage open
Safety Risk
A vehicle with a damaged front door side impact pressure sensor module may not properly respond to a side impact event. This could lead to a degradation or loss of side impact airbag protection in a crash, increasing the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to replace both front door side impact sensors free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-01-31
Campaign
25S05/25V048
Description
On your vehicle, the rear-view camera could have intermittent rearview video image, no rearview video image, or poor image quality blurry, foggy, hazy when the vehicle is in reverse gear.
Safety Risk
A rear-view camera that intermittently displays a blank or distorted image may reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear-view camera free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-23
Campaign
22S36/25V628
Description
On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off.
Safety Risk
An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the aux wire box and inspect the battery junction box bjb with possible replacement if damaged, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-04-14
Campaign
22S26/22V250
Description
On your vehicle, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable andor separated from the vehicle.
Safety Risk
A wiper arm that becomes inoperable andor separated from the vehicle can result in reduced visibility in certain conditions.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the left and right front wiper arms as required free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-12-11
Campaign
24C39/24V852
Description
The air bag warning label was not installed on your vehicle.
Safety Risk
A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.
Remedy
Please review the air bag warning label provided with this letter. No other action is required.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-06-09
Campaign
23C20/23V420
Description
On your vehicle, the supplemental owners guide does not include an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints
Safety Risk
Customers do not have access to an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints. Inability to access this information increases the risk of injury in the event of a crash.
Remedy
Ford Motor Company has provided an addendum, with the owner notification letter, that includes an accurate description of all head restraints and describes how to adjust and remove the head restraints for certain center seating positions. Please place the head restraint owners manual addendum provided with this letter in your vehicles glovebox with the supplemental owners guide. You do not need to visit your dealer, but you have the option to take your vehicle to a Ford or Lincoln dealer for assistance with properly installing the mailed owners manual addendum into your vehicles glovebox, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-05-17
Campaign
22S36/22V346
Description
On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off.
Safety Risk
An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the aux wire box and inspect the battery junction box bjb with possible replacement if damaged, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-07-07
Campaign
22S48/22V346
Description
On your vehicle an underhood fire may occur when the engine is on, or while the vehicle is parked and the engine is off.
Safety Risk
An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the battery junction box bjb and replace the bjb if there is existing damage and remove a ground wire free of charge parts and labor. For your convenience, a mobile repair at the vehicles location, vehicle pick-up and delivery, a rental vehicle or other alternate transportation may be available.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-23
Campaign
22S48/25V628
Description
On your vehicle an underhood fire may occur when the engine is on, or while the vehicle is parked and the engine is off.
Safety Risk
An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the battery junction box bjb and replace the bjb if there is existing damage and remove a ground wire free of charge parts and labor. For your convenience, a mobile repair at the vehicles location, vehicle pick-up and delivery, a rental vehicle or other alternate transportation may be available.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/25V442
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-06-21
Campaign
24S45/24E055
Description
The secondary digital torque sensor in your vehicles steering gear was calibrated with an inverted polarity. If the primary steering torque sensor experiences a failure or fault, the inverted polarity on the secondary sensor may cause the steering wheel to begin oscillating without warning alternating clockwisecounterclockwise when attempting to steer, due to the electric power assisted steering epas providing unintended steering assist.
Safety Risk
Unintended steering assist can lead to loss of vehicle control while driving, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the power steering control module pscm free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-30
Campaign
25SB7/25V729
Description
On your vehicle, the moonroof air deflector may become partially or fully detached. Prior to a full detachment, you may visually notice the air deflector separating from the front of the moonroof when opening or closing the moonroof. You may also hear wind noise or rattle noises if you are driving with the moonroof open.
Safety Risk
If the moonroof air deflector fully detaches while driving, this can create a road hazard for other road users, increasing the risk of a crash.
Remedy
Moonroof air deflector repair is now available to repair your vehicle. Ford Motor Company has authorized your dealer to repair your air deflector free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-27
Campaign
25SB3/25E070
Description
On your vehicle, it may be possible that the installed remanufactured transmission is missing an internal bearing.
Safety Risk
This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears or check engine light cel illumination. This may also result in the transmission not engaging park, increasing the risk of a crash or injury.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
24E13
Description
Powertrain control module pcm reprograming
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
22A03
Description
Rental claiming for 22S36
Next Steps
Contact your dealer for next steps.
Campaign:
22N19
Description
Battery junction box one-time replacement
Next Steps
Contact your dealer for next steps.
Issue Date
2021-10-15
Campaign
21C26/21V805
Description
2022 super duty; 2021 F-150; 2021 navigator expedition side crash impact sensor damage open
Safety Risk
A vehicle with a damaged front door side impact pressure sensor module may not properly respond to a side impact event. This could lead to a degradation or loss of side impact airbag protection in a crash, increasing the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to replace both front door side impact sensors free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-01-31
Campaign
25S05/25V048
Description
On your vehicle, the rear-view camera could have intermittent rearview video image, no rearview video image, or poor image quality blurry, foggy, hazy when the vehicle is in reverse gear.
Safety Risk
A rear-view camera that intermittently displays a blank or distorted image may reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear-view camera free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-23
Campaign
22S36/25V628
Description
On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off.
Safety Risk
An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the aux wire box and inspect the battery junction box bjb with possible replacement if damaged, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-04-14
Campaign
22S26/22V250
Description
On your vehicle, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable andor separated from the vehicle.
Safety Risk
A wiper arm that becomes inoperable andor separated from the vehicle can result in reduced visibility in certain conditions.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the left and right front wiper arms as required free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-12-11
Campaign
24C39/24V852
Description
The air bag warning label was not installed on your vehicle.
Safety Risk
A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.
Remedy
Please review the air bag warning label provided with this letter. No other action is required.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-06-09
Campaign
23C20/23V420
Description
On your vehicle, the supplemental owners guide does not include an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints
Safety Risk
Customers do not have access to an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints. Inability to access this information increases the risk of injury in the event of a crash.
Remedy
Ford Motor Company has provided an addendum, with the owner notification letter, that includes an accurate description of all head restraints and describes how to adjust and remove the head restraints for certain center seating positions. Please place the head restraint owners manual addendum provided with this letter in your vehicles glovebox with the supplemental owners guide. You do not need to visit your dealer, but you have the option to take your vehicle to a Ford or Lincoln dealer for assistance with properly installing the mailed owners manual addendum into your vehicles glovebox, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-05-17
Campaign
22S36/22V346
Description
On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off.
Safety Risk
An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the aux wire box and inspect the battery junction box bjb with possible replacement if damaged, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-07-07
Campaign
22S48/22V346
Description
On your vehicle an underhood fire may occur when the engine is on, or while the vehicle is parked and the engine is off.
Safety Risk
An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the battery junction box bjb and replace the bjb if there is existing damage and remove a ground wire free of charge parts and labor. For your convenience, a mobile repair at the vehicles location, vehicle pick-up and delivery, a rental vehicle or other alternate transportation may be available.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-23
Campaign
22S48/25V628
Description
On your vehicle an underhood fire may occur when the engine is on, or while the vehicle is parked and the engine is off.
Safety Risk
An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the battery junction box bjb and replace the bjb if there is existing damage and remove a ground wire free of charge parts and labor. For your convenience, a mobile repair at the vehicles location, vehicle pick-up and delivery, a rental vehicle or other alternate transportation may be available.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/25V442
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-06-21
Campaign
24S45/24E055
Description
The secondary digital torque sensor in your vehicles steering gear was calibrated with an inverted polarity. If the primary steering torque sensor experiences a failure or fault, the inverted polarity on the secondary sensor may cause the steering wheel to begin oscillating without warning alternating clockwisecounterclockwise when attempting to steer, due to the electric power assisted steering epas providing unintended steering assist.
Safety Risk
Unintended steering assist can lead to loss of vehicle control while driving, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the power steering control module pscm free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-30
Campaign
25SB7/25V729
Description
On your vehicle, the moonroof air deflector may become partially or fully detached. Prior to a full detachment, you may visually notice the air deflector separating from the front of the moonroof when opening or closing the moonroof. You may also hear wind noise or rattle noises if you are driving with the moonroof open.
Safety Risk
If the moonroof air deflector fully detaches while driving, this can create a road hazard for other road users, increasing the risk of a crash.
Remedy
Moonroof air deflector repair is now available to repair your vehicle. Ford Motor Company has authorized your dealer to repair your air deflector free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-27
Campaign
25SB3/25E070
Description
On your vehicle, it may be possible that the installed remanufactured transmission is missing an internal bearing.
Safety Risk
This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears or check engine light cel illumination. This may also result in the transmission not engaging park, increasing the risk of a crash or injury.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
24E13
Description
Powertrain control module pcm reprograming
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
22A03
Description
Rental claiming for 22S36
Next Steps
Contact your dealer for next steps.
Campaign:
22N19
Description
Battery junction box one-time replacement
Next Steps
Contact your dealer for next steps.
Ask a question or search by keyword. If you need more, you can contact us.