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Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
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Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
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No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Last updated on 01/19/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Ask a question or search by keyword. If you need more, you can contact us.
Issue Date
2024-08-26
Campaign
24S54/24v634
Description
On your vehicle, a fuel injector is missing an o-ring support disc. A fuel injector missing an o-ring support disc may leak fuel. You may notice a fuel odor both inside and outside the vehicle andor may experience difficulty starting your vehicle.
Safety Risk
If leaked fuel accumulates near a hot surface, you may observe smoke andor experience an under-hood fire. An under-hood fire increases the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install new o-ring support discs for all fuel injectors on affected vehicles free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-11-12
Campaign
24C38/24V850
Description
On your vehicle, incorrect polyurethane material was used in the production of the instrument panel. This may lead to instrument panel substrate delamination, which could cause the passenger airbag to deploy incorrectly.
Safety Risk
In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury. The instrument panel may also fragment during deployment and project fragments toward the occupant, increasing the risk of injury.
Remedy
Parts are now available to repair your vehicle. Please confirm parts availability with your dealer when scheduling an appointment. Ford Motor Company has authorized your dealer to replace the instrument panel free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-12-11
Campaign
24C39/24V852
Description
The air bag warning label was not installed on your vehicle.
Safety Risk
A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.
Remedy
Please review the air bag warning label provided with this letter. No other action is required.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-27
Campaign
25S52/25V343
Description
On your vehicle, the engine block heater element may overheat while the engine block heater system is plugged in.
Safety Risk
In the event of an overheating engine block heater element, engine coolant may leak, and the engine block heater power cable connector may experience heat damage. An overheating engine block heater element increases the risk of an underhood fire.
Remedy
Ford has authorized your dealer to perform one of the two following remedies Ford Motor Company is working to provide parts for this repair. When the remedy becomes available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. The remedy is anticipated to be available by the fourth quarter of 2025. An alternate remedy is also available for owners who would like to disable the vehicles block heater. For those customers that choose this option, Ford Motor Company has authorized your dealer to remove the block heater element and cord and install a threaded plug free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-06-03
Campaign
25S61/25V372
Description
On your vehicle, the cylinder head may have a loose ball plug or ball plugs. This condition may result in a rapid oil leak if a ball plug comes out of the cylinder head.
Safety Risk
An oil leak in the presence of an ignition source, such as a hot engine or exhaust components, can increase the risk of a fire. In addition, the loss of oil can result in loss of motive power, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the engine cylinder head free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-06-07
Campaign
24S39/24V440
Description
On your vehicle, it may be possible the cruise control module was incorrectly calibrated. This can result in unexpected adaptive cruise control vehicle deceleration due to misclassification of an overhead object as an object in the vehicles path. This may also impact feature performance of pre-collison assist, forward collison warning and auto emergency braking.
Safety Risk
Unexpected deceleration during adaptive cruise control usage increases the risk of a crash. Diminished functionality of pre-collision assist, forward collision warning, or auto emergency braking increases the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to perform the cruise control radar alignment procedure to re-calibrate the cruise control module free of charge labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-06-03
Campaign
25S62/25E039
Description
A replacement cylinder head or long block engine subassembly with a loose ball plug or ball plugs may have been installed on your vehicle during a service repair. This condition may result in a rapid oil leak if a ball plug comes out of the cylinder head.
Safety Risk
An oil leak in the presence of an ignition source, such as hot engine components, can increase the risk of a fire. In addition, the loss of oil can result in loss of motive power, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and replace, if necessary, the engine cylinder head free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-01-06
Campaign
24S79/24V954
Description
Do not plug in your vehicle to charge the high voltage battery until the software remedy is completed at your dealer. A manufacturing defect in one or more of your vehicles high voltage hv battery cells may cause the cell to develop an internal short circuit.
Safety Risk
In the event of a hv battery cell internal short circuit, you will experience a stop safely now message and warning icon in the instrument cluster. You may also experience a loss of motive power, increasing the risk of a crash. You will continue to have 12-VOLT v accessories, steering, and braking control. You may also experience battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.
Remedy
Software and parts are now available to repair your vehicle, as needed. Ford Motor Company has authorized your dealer to update the battery energy control module, and if necessary, replace the hv battery free of charge
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-11-20
Campaign
25SC4/25V789
Description
A manufacturing defect in one or more of your vehicles high voltage battery cells may cause the cell to develop an internal short circuit.
Safety Risk
In the event of a high voltage battery cell internal short circuit, you will experience a stop safely now message and warning icon in the instrument cluster. You may also experience a loss of motive power, increasing the risk of a crash. You will continue to have 12-VOLT accessories, steering, and braking control. You may also experience battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
24B26
Description
Transmission replacement
Next Steps
Contact your dealer for next steps.
Campaign:
24P28
Description
Ac compressor inspection
Next Steps
Contact your dealer for next steps.
Campaign:
25H03
Description
Spark plug replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Campaign:
24U06
Description
Keyless entry remote control replacement
Next Steps
Contact your dealer for next steps.
Campaign:
24U10
Description
Ac compressor inspection
Next Steps
Contact your dealer for next steps.
Campaign:
24N19
Description
High voltage battery replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25B33
Description
Block heater element installation
Next Steps
Contact your dealer for next steps.
Campaign:
24N08
Description
Drivers side seat buckle replacement
Next Steps
Contact your dealer for next steps.
Campaign:
24P23
Description
Fuel tank replacement
Next Steps
Contact your dealer for next steps.
Issue Date
2024-08-26
Campaign
24S54/24v634
Description
On your vehicle, a fuel injector is missing an o-ring support disc. A fuel injector missing an o-ring support disc may leak fuel. You may notice a fuel odor both inside and outside the vehicle andor may experience difficulty starting your vehicle.
Safety Risk
If leaked fuel accumulates near a hot surface, you may observe smoke andor experience an under-hood fire. An under-hood fire increases the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install new o-ring support discs for all fuel injectors on affected vehicles free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-11-12
Campaign
24C38/24V850
Description
On your vehicle, incorrect polyurethane material was used in the production of the instrument panel. This may lead to instrument panel substrate delamination, which could cause the passenger airbag to deploy incorrectly.
Safety Risk
In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury. The instrument panel may also fragment during deployment and project fragments toward the occupant, increasing the risk of injury.
Remedy
Parts are now available to repair your vehicle. Please confirm parts availability with your dealer when scheduling an appointment. Ford Motor Company has authorized your dealer to replace the instrument panel free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-12-11
Campaign
24C39/24V852
Description
The air bag warning label was not installed on your vehicle.
Safety Risk
A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.
Remedy
Please review the air bag warning label provided with this letter. No other action is required.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-27
Campaign
25S52/25V343
Description
On your vehicle, the engine block heater element may overheat while the engine block heater system is plugged in.
Safety Risk
In the event of an overheating engine block heater element, engine coolant may leak, and the engine block heater power cable connector may experience heat damage. An overheating engine block heater element increases the risk of an underhood fire.
Remedy
Ford has authorized your dealer to perform one of the two following remedies Ford Motor Company is working to provide parts for this repair. When the remedy becomes available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. The remedy is anticipated to be available by the fourth quarter of 2025. An alternate remedy is also available for owners who would like to disable the vehicles block heater. For those customers that choose this option, Ford Motor Company has authorized your dealer to remove the block heater element and cord and install a threaded plug free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-06-03
Campaign
25S61/25V372
Description
On your vehicle, the cylinder head may have a loose ball plug or ball plugs. This condition may result in a rapid oil leak if a ball plug comes out of the cylinder head.
Safety Risk
An oil leak in the presence of an ignition source, such as a hot engine or exhaust components, can increase the risk of a fire. In addition, the loss of oil can result in loss of motive power, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the engine cylinder head free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-06-07
Campaign
24S39/24V440
Description
On your vehicle, it may be possible the cruise control module was incorrectly calibrated. This can result in unexpected adaptive cruise control vehicle deceleration due to misclassification of an overhead object as an object in the vehicles path. This may also impact feature performance of pre-collison assist, forward collison warning and auto emergency braking.
Safety Risk
Unexpected deceleration during adaptive cruise control usage increases the risk of a crash. Diminished functionality of pre-collision assist, forward collision warning, or auto emergency braking increases the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to perform the cruise control radar alignment procedure to re-calibrate the cruise control module free of charge labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-06-03
Campaign
25S62/25E039
Description
A replacement cylinder head or long block engine subassembly with a loose ball plug or ball plugs may have been installed on your vehicle during a service repair. This condition may result in a rapid oil leak if a ball plug comes out of the cylinder head.
Safety Risk
An oil leak in the presence of an ignition source, such as hot engine components, can increase the risk of a fire. In addition, the loss of oil can result in loss of motive power, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and replace, if necessary, the engine cylinder head free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-01-06
Campaign
24S79/24V954
Description
Do not plug in your vehicle to charge the high voltage battery until the software remedy is completed at your dealer. A manufacturing defect in one or more of your vehicles high voltage hv battery cells may cause the cell to develop an internal short circuit.
Safety Risk
In the event of a hv battery cell internal short circuit, you will experience a stop safely now message and warning icon in the instrument cluster. You may also experience a loss of motive power, increasing the risk of a crash. You will continue to have 12-VOLT v accessories, steering, and braking control. You may also experience battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.
Remedy
Software and parts are now available to repair your vehicle, as needed. Ford Motor Company has authorized your dealer to update the battery energy control module, and if necessary, replace the hv battery free of charge
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-11-20
Campaign
25SC4/25V789
Description
A manufacturing defect in one or more of your vehicles high voltage battery cells may cause the cell to develop an internal short circuit.
Safety Risk
In the event of a high voltage battery cell internal short circuit, you will experience a stop safely now message and warning icon in the instrument cluster. You may also experience a loss of motive power, increasing the risk of a crash. You will continue to have 12-VOLT accessories, steering, and braking control. You may also experience battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
24B26
Description
Transmission replacement
Next Steps
Contact your dealer for next steps.
Campaign:
24P28
Description
Ac compressor inspection
Next Steps
Contact your dealer for next steps.
Campaign:
25H03
Description
Spark plug replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Campaign:
24U06
Description
Keyless entry remote control replacement
Next Steps
Contact your dealer for next steps.
Campaign:
24U10
Description
Ac compressor inspection
Next Steps
Contact your dealer for next steps.
Campaign:
24N19
Description
High voltage battery replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25B33
Description
Block heater element installation
Next Steps
Contact your dealer for next steps.
Campaign:
24N08
Description
Drivers side seat buckle replacement
Next Steps
Contact your dealer for next steps.
Campaign:
24P23
Description
Fuel tank replacement
Next Steps
Contact your dealer for next steps.