Recall Information

Description

On your vehicle, the engine could fail prematurely. In the event of an engine failure, significant quantities of engine oil andor fuel vapor may be released into the under-hood environment and may migrate to andor accumulate near ignition sources. Engine failure is expected to produce loud noises example metal-to-metal clank audible to the vehicles occupants. An engine failure will also result in a reduction in available engine power.

Safety Risk

Engine oil andor fuel vapor that accumulates near a combustible source may ignite, increasing the risk of a fire.

Remedy

Parts andor software are now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the powertrain control module for 2020-2022 escape and 2021-2022 corsair or replace the engine long-block assembly for 2023 model year corsair and escape vehicles, free of charge parts and labor.

Next Steps

Description

Our records indicate that your vehicle recently received an update to the hybrid powertrain control module hpcm software calibration. This hpcm software can result in a forced neutral condition while driving resulting in the vehicle coasting to a stop and automatically shifting to park, along with a wrench light, multiple warning messages in the instrument panel cluster and an audible chime. After shifting back into drive the vehicle will enter a limp home mode which provides limited torque at low speeds up to 30MPH.

Safety Risk

A loss of motive power can increase the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to update the powertrain control module pcm software free of charge parts and labor.

Next Steps

Description

Do not plug in your vehicle to charge the high voltage battery until the software remedy is completed at your dealer. A manufacturing defect in one or more of your vehicles high voltage hv battery cells may cause the cell to develop an internal short circuit.

Safety Risk

In the event of a hv battery cell internal short circuit, you will experience a stop safely now message and warning icon in the instrument cluster. You may also experience a loss of motive power, increasing the risk of a crash. You will continue to have 12-VOLT v accessories, steering, and braking control. You may also experience battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.

Remedy

Software and parts are now available to repair your vehicle, as needed. Ford Motor Company has authorized your dealer to update the battery energy control module, and if necessary, replace the hv battery free of charge

Next Steps

Description

According to fords records, the remedy software for safety recall 23S27 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in safety recall 23S27 may still exist. On your vehicle, the engine could fail prematurely. In the event of an engine failure, significant quantities of engine oil andor fuel vapor may be released into the under-hood environment and may migrate to andor accumulate near ignition sources. Engine failure is expected to produce loud noises example metal-to-metal clank audible to the vehicles occupants. An engine failure will also result in a reduction in available engine power.

Safety Risk

Engine oil andor fuel vapor that accumulates near a combustible source may ignite, increasing the risk of a fire.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to update the powertrain control module pcm free of charge. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.

Next Steps

Description

On your vehicle there is a possibility that a fuel injector may crack, which may result in fuel accumulating on the top of the engine.

Safety Risk

Liquid fuel andor fuel vapor that accumulates near a hot surface, such as hot engine or exhaust components may ignite resulting in an under-hood fire, increasing the risk of injury.

Next Steps

Description

If your vehicles brake vacuum booster fails, your vehicle may exceed stopping distance requirements specified by federal Motor vehicle safety standard no. 135 light vehicle brake systems.

Safety Risk

You may experience increased brake pedal forces and extended stopping distance, increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front brake pads, free of charge parts and labor.

Next Steps

Description

If your vehicles brake vacuum booster fails, your vehicle may exceed stopping distance requirements specified by federal Motor vehicle safety standard no. 135 light vehicle brake systems.

Safety Risk

You may experience increased brake pedal forces and extended stopping distance, increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front brake pads, free of charge parts and labor.

Next Steps

Description

A manufacturing defect in one or more of your vehicles high voltage battery cells may cause the cell to develop an internal short circuit.

Safety Risk

In the event of a high voltage battery cell internal short circuit, you will experience a stop safely now message and warning icon in the instrument cluster. You may also experience a loss of motive power, increasing the risk of a crash. You will continue to have 12-VOLT accessories, steering, and braking control. You may also experience battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.

Next Steps

Description

On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.

Safety Risk

A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.

Next Steps

Description

Start-stop accumulator replacement

Safety Risk

Missing or loose bolts on the start stop accumulator endcap could result in a transmission oil leak and may progress to a loss of transmission function. A transmission oil leak in the presence of an ignition source may increase the risk of fire.

Remedy

Ford Motor Company has authorized your dealer to remove and replace the start-stop accumulator and check the transmission fluid level free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible that the body control module bcm intermittently may not pick up the signal from the rear tire pressure monitoring system tpms sensors or the remote key fob.

Safety Risk

This may result in an inadequate tpms warning in the event of a low tire pressure condition, intermittent tpms malfunction cluster warnings, or remote key fobs that operate at a reduced distance from the vehicle. Low tire pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of crash.

Remedy

Ford Motor Company has authorized your dealer to replace the bcm free of charge parts and labor. Note two remote key fobs are required to complete this repair.

Next Steps

Description

On your vehicle, it may be possible the high voltage hv battery can unexpectedly lose power.

Safety Risk

This may result in the instrument panel displaying a stop safely now message and loss of motive power causing the vehicle to coast to a stop. A sudden loss of motive power can increase the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to replace the high voltage battery. This service must be performed on all affected vehicles at no charge to the vehicle owner

Next Steps

Description

According to fords records, the remedy software for 24S16 or 22S73 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in 24S16 or 22S73 may still exist. There is a possibility that a high-pressure fuel injector may crack, which may result in fuel accumulating on the top of the engine.

Safety Risk

Liquid fuel andor fuel vapor that accumulates near a sufficiently hot surface may ignite resulting in an under-hood fire, increasing the risk of injury

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to update the powertrain control module pcm software free of charge.

Next Steps

Description

On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.

Safety Risk

A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.

Next Steps

Description

On your vehicle, it may be possible the side curtain air bag was assembled with an improper crimp, which could result in the air bag not inflating properly during air bag deployment.

Safety Risk

In the event of a crash, the air bag may not inflate properly, increasing the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the affected side curtain air bag free of charge parts and labor.

Next Steps

Description

On your vehicle, the rear view camera could intermittently display a blank or distorted image.

Safety Risk

A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge (parts and labor).

Next Steps

Description

On your vehicle, the rear view camera could intermittently display a blank or distorted image.

Safety Risk

A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.

Next Steps

Description

The air bag warning label was not installed on your vehicle.

Safety Risk

A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.

Remedy

Please review the air bag warning label provided with this letter. No other action is required.

Next Steps

Description

On your vehicle, the engine block heater element may overheat while the engine block heater system is plugged in.

Safety Risk

A short circuit in the engine block heater increases the risk of an underhood fire.

Next Steps

Description

On your vehicle, the liftgate hinge covers may become partially or fully detached. You may notice the covers are not fully seated or hear wind noise and rattling noise as you drive prior to detachment.

Safety Risk

A hinge cover that detaches while driving can create a road hazard for other road users, increasing the risk of a crash.

Next Steps

Description

On your vehicle, one or more of the seatbacks may have an improperly assembled recliner mechanism.

Safety Risk

A seatback with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in the event of a crash, increasing the risk of injury.

Remedy

Ford Motor Company has authorized your dealer to inspect the seat backs and replace it if necessary free of charge - parts and labor.

Next Steps

Description

On your vehicle, the rear view camera could intermittently display a blank or distorted image.

Safety Risk

A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible your engines right-hand oil separator was damaged prior to being installed.

Safety Risk

A damaged right-hand engine oil separator may leak oil. If an oil leak occurs, you may smell or see oil smoke emanating from the under-hood area or observe oil leaks on or under the engine. In some cases, if sufficient oil accumulates and migrates to an ignition source, an under-hood fire may occur increasing the risk of injury.

Remedy

Ford Motor Company has authorized your dealer to inspect the right-hand engine oil separator for damage andor oil leaks and if found, replace the right-hand engine oil separator free of charge parts and labor.

Next Steps

Description

On your vehicle, engine oil andor fuel vapor may leak and accumulate under the hood.

Safety Risk

Engine oil and or fuel vapor that accumulates near a sufficiently hot surface, may ignite resulting in an under hood fire, and increasing the risk of injury.

Remedy

Ford Motor Company has authorized your dealer to modify the front under engine shield and the active grille shutter system free of charge parts and labor.

Next Steps

Description

On your vehicle there is a possibility that a fuel injector may crack, which may result in fuel accumulating on the top of the engine.

Safety Risk

Liquid fuel and or fuel vapor that accumulates near a sufficiently hot surface may ignite resulting in an underhood fire, increasing the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install a drain tube to the engine cylinder head and reprogram the powertrain control module, free of charge parts and labor. Additionally, Ford Motor Company is providing a one-time repair customer satisfaction program 22N18 for the high-pressure fuel injectors, which lasts for 15 years or 150,000 miles from the warranty start date - whichever comes first if needed. Note customer satisfaction program 22N18 will automatically be activated for your vehicle after safety recall 22S73 has been completed.

Next Steps

Description

Our records indicate that your vehicle recently received an update to the hybrid powertrain control module hpcm software calibration. This hpcm software can result in a forced neutral condition while driving resulting in the vehicle coasting to a stop and automatically shifting to park, along with a wrench light, multiple warning messages in the instrument panel cluster and an audible chime. After shifting back into drive the vehicle will enter a limp home mode which provides limited torque at low speeds up to 30MPH.

Safety Risk

A loss of motive power can increase the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to update the powertrain control module pcm software free of charge parts and labor.

Next Steps

Campaign:

20E03

Description

Anti-lock brake module reprogram

Next Steps

Campaign:

23E09

Description

Reprogram powertrain control module

Next Steps

Campaign:

20B01

Description

Power steering control module software

Next Steps

Campaign:

22N18

Description

Replacement of high-pressure fuel injectors

Next Steps

Campaign:

22N17

Description

Power window switch chrome tip replacement

Next Steps

Campaign:

25L02

Description

Transmission control assembly reimbursement

Next Steps

Campaign:

21B19

Description

Awd module replacement

Next Steps

Campaign:

22A07

Description

Administrative program for 22S73

Next Steps

Campaign:

23B56

Description

Inspect front door check-arm reinforcement spot welds

Next Steps

Campaign:

22B05

Description

Driver passenger airbag module quality control inspection

Next Steps

Campaign:

25N03

Description

Future program one-time catalytic converter replacement if failed

Next Steps

Campaign:

25A20

Description

Administrative program for 25S49 for long term rental

Next Steps

Campaign:

22N15

Description

Gateway module reprogramming for inspection and maintenance im testing

Next Steps

Campaign:

22L05

Description

Vehicle emissions control information label update

Next Steps

Campaign:

22B37

Description

2020-2021 explorer and escape window switch chrome plating peeling

Next Steps

Campaign:

23A04

Description

Admin fsa for 23S27

Next Steps

Campaign:

23N06

Description

Long block replacement

Next Steps

Campaign:

24A05

Description

Administrative program for 23N06

Next Steps

Campaign:

20B14

Description

Powertrain control module update

Next Steps

Campaign:

21B68

Description

Tmap sensor icing

Next Steps

Campaign:

24A01

Description

1.5L 8F35 transmission vehicles may experience a catalyst inlet flange wled fracture.

Next Steps

Campaign:

24N19

Description

High voltage battery replacement

Next Steps