Recall Information

Description

A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.

Safety Risk

A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge parts and labor.

Next Steps

Description

When starting the vehicle, a hardware software incompatibility issue may cause customers to experience an inoperative instrument cluster, blank multiple functional display mfd, and nonfunctional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights are required at vehicle startup as specified in section 5.3.1 of fmvss 101 and other applicable fmvss requirements.ford is not aware of any reports of any accident or injury related to this condition.

Safety Risk

An inoperative ip cluster and multiple functional display may prevent activation of certain warning chimes, messages and warning lights at vehicle start-up, as required in section 5.3.1 of fmvss 101 and other applicable fmvss requirements, increasing the risk of crash.

Remedy

Ford Motor Company has authorized your dealer to reprogram the instrument cluster free of charge.

Next Steps

Description

On your vehicle, it may be possible for the engine to continue to run after turning the ignition key to the "off" position and removing the key on vehicles with standard ignition keys, or after pressing the engine start/stop button on vehicles with push-button start and intelligent access keys. Without a key in the starting system, fmvss 114 sections 5.1.1 and 5.2.2 prohibit vehicle operation or the ability to move the gear selection out of the park position. Ford is not aware of any reports of any accident or injury related to this condition.

Safety Risk

If the engine does not turn off as expected, someone could move the transmission shifter out of park and the vehicle may move unintentionally, increasing the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to reprogram your vehicles body control module free of charge parts and labor.

Next Steps

Description

On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.

Safety Risk

A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.

Next Steps

Description

The shifter cable bushing in the transmission end may be damaged or missing.

Safety Risk

A damaged or missing bushing may prevent the vehicle from shifting into the intended gear and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the park position. Either scenario increases the risk of a crash or injury.

Remedy

Ford Motor Company has authorized your dealer to replace the transmission shifter cable bushing free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.

Safety Risk

A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.

Next Steps

Description

On your vehicle, certain attachment bolts for the seats, seatbacks, seatbelt buckles and/or seatbelt anchors may have been improperly hardened during manufacturing and could be more susceptible to fracture.

Safety Risk

If a seat, seatback, or seatbelt anchor attaching bolt fractures, the structural integrity of the seat or the seatbelt system's performance may be compromised in a sudden stop or crash, increasing the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the affected attachment bolts for the seats, seatbacks, seatbelt buckles andor seatbelt anchors free of charge parts and labor.

Next Steps

Description

Your vehicle was previously repaired under safety recall 15S16 or 16S30. During that repair, your vehicles door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving. It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.

Safety Risk

If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury

Remedy

The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended. For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns door will not latch or opens while driving. In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs. If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you

Next Steps

Description

A door latch with a broken pawl spring tab typically results in a "door will not close" condition. Should the customer be able to latch the door, there is a potential that the door may unlatch while driving. Ford is aware of two allegations of injury (soreness) resulting from an unlatched door bouncing back when the customer attempted to close it, and one accident allegation when an unlatched door swung open and struck the adjacent vehicle while the driver was pulling into a parking space.

Safety Risk

A door latch with a broken pawl spring tab typically results in a "door will not close" condition. Should the customer be able to latch the door, there is a potential the door may unlatch while driving, increasing the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace all four door latches free of charge parts and labor.

Next Steps

Campaign:

22B05

Description

Driver passenger airbag module quality control inspection

Next Steps

Campaign:

16R01

Description

C1A side door latch regional warning not all vehicles require repair please read 16R01 service action before initiating repair

Next Steps

Campaign:

15B20

Description

Oil life monitor reset

Next Steps