Recall Information

Description

Your vehicle was previously repaired under safety recall 15S16 or 16S30. During that repair, your vehicles door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving. It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.

Safety Risk

If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury

Remedy

The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended. For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns door will not latch or opens while driving. In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs. If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you

Next Steps

Description

Ford Motor Company (ford) is recalling certain model year 2013-2014 c-max, and escape vehicles. In the affected vehicles, the restraint control module (rcm) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.

Safety Risk

If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.

Remedy

Ford Motor Company has authorized your dealer to reprogram the restraints control module free of charge parts and labor.

Next Steps

Description

In some of the affected vehicles, there may be engine wiring harnesses with splices that were insufficiently compressed during the supplier manufacturing process. Insufficient compression in the engine wiring harness splices to the manifold absolute pressure (map) sensor may cause erroneous signals to the pcm that may affect engine performance. This may result in mil lamps, reduced engine power, hesitation, or other engine driveability symptoms, or engine stall.

Safety Risk

Engine stalls while driving with no warning may increase the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to repair the engine wiring harness free of charge parts and labor.

Next Steps

Description

A door latch with a broken pawl spring tab typically results in a "door will not close" condition. Should the customer be able to latch the door, there is a potential that the door may unlatch while driving. Ford is aware of two allegations of injury (soreness) resulting from an unlatched door bouncing back when the customer attempted to close it, and one accident allegation when an unlatched door swung open and struck the adjacent vehicle while the driver was pulling into a parking space.

Safety Risk

A door latch with a broken pawl spring tab typically results in a "door will not close" condition. Should the customer be able to latch the door, there is a potential the door may unlatch while driving, increasing the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace all four door latches free of charge parts and labor.

Next Steps

Description

Vehicles that are operated in high-corrosion environments associated with long-term exposure to road salt may experience corrosion underneath the fuel tank mounting reinforcement brackets at the weld seam that may cause a small hole to form in the fuel tank resulting in a fuel vapor leak or liquid fuel leak.

Safety Risk

A fuel leak in the presence of an ignition source could potentially result in a fire.

Remedy

Parts are now available to repair your vehicle. If you have not yet contacted your dealer to schedule service for this recall, please call your dealer without delay to schedule an appointment. At no charge to you, your dealer will inspect and either clean and treat or replace the fuel tank on your vehicle.

Next Steps

Description

Our records indicate that a Ford safety recall was previously performed on your vehicle to replace the rear suspension toe links. Assessment of field data indicates that the ball joint used to attach the rear toe link may be susceptible to seizing in certain high corrosion areas. A seized toe link ball joint can increase bending stresses in the toe link and potentially lead to a fracture.

Safety Risk

Rear toe link fracture while driving could result in unusual vehicle handling characteristics, or difficulty controlling the vehicle and may increase the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to inspect both rear toe link ball joints and, if necessary, replace the rear wheel knuckle(s), and adjust rear toe free of charge (parts and labor).

Next Steps

Description

Ford Motor Company (ford) is recalling certain model year 2013-2014 escape vehicles manufactured October 5, 2011, through April 10, 2014. Due to an assembly misalignment between the exterior door handle and the door outer panel, the affected vehicles have doors that may be difficult to close or may possibly open while driving.

Safety Risk

A door that opens unexpectedly may result in an unrestrained occupant falling from the vehicle, increasing the risk of injury.

Remedy

Ford Motor Company has authorized your dealer to inspect all four exterior door handles and reposition as required, free of charge parts and labor.

Next Steps

Description

In some of the affected vehicles, an improperly cured urethane bond may exist between the panorama roof glass and the attaching bracket.

Safety Risk

A panorama roof assembly with improperly cured urethane bond may result in noise, water leak, or separation of the glass panel from the vehicle, potentially increasing the risk of an accident or injury.

Remedy

Ford Motor Company has authorized your dealer to inspect the front panorama roof glass assembly and replace as necessary. This service will be performed free of charge parts and labor.

Next Steps

Description

Fuel pump replacement

Safety Risk

If the fuel pump becomes inoperable due to this condition, the vehicle operator may experience a no-start condition or a stall without warning or the ability to restart the vehicle. An engine stall without warning while driving can increase the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to replace the fuel pump and sender unit free of charge parts and labor.

Next Steps

Description

When starting the vehicle, a hardware software incompatibility issue may cause customers to experience an inoperative instrument cluster, blank multiple functional display mfd, and nonfunctional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights are required at vehicle startup as specified in section 5.3.1 of fmvss 101 and other applicable fmvss requirements.ford is not aware of any reports of any accident or injury related to this condition.

Safety Risk

An inoperative ip cluster and multiple functional display may prevent activation of certain warning chimes, messages and warning lights at vehicle start-up, as required in section 5.3.1 of fmvss 101 and other applicable fmvss requirements, increasing the risk of crash.

Remedy

Ford Motor Company has authorized your dealer to reprogram the instrument cluster free of charge.

Next Steps

Description

A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.

Safety Risk

A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.

Safety Risk

A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.

Next Steps

Description

On your vehicle, localized overheating of the engine cylinder head may cause the cylinder head to crack, causing an oil leak that may result in a fire in the engine compartment NHTSA recall 13V-583.

Safety Risk

A fuel leak in the presence of an ignition source may result in a fire.

Remedy

Ford Motor Company has authorized your dealer to make repairs to address potential overheating that may result in a fire in the engine compartment, and to inspect the installation of the fuel line jumper and replace it if necessary. These enhancements and repairs will be completed free of charge parts and labor.

Next Steps

Description

In some of the affected vehicles, a crack may develop between the fuel delivery module (fdm) filter body and the filter cap. This may cause low fuel pressure and illumination of the check engine light. The vehicle operator may also experience an extended crank or no-start condition, a possible loss of power, or a potential stall condition. Ford is not aware of any reports of accident or injury related to this condition.

Safety Risk

An engine stall without warning while driving may increase the risk of crash.

Remedy

Ford Motor Company has authorized your dealer to replace the fuel pump free of charge parts and labor.

Next Steps

Description

Affected vehicles are equipped with restraint control modules rcms that may experience an internal electrical short circuit. If a short circuit occurs, the airbag warning lamp would illuminate. Depending on the location of the short circuit the deployable restraint systems e.g. Air bags. Pretensioners side curtains may not function as intended in the event of a crash increasing the risk of injury. The short may also affect the function of other systems that use internal data from the rcm e.g. Stability control. In these cases the corresponding malfunction indicator lamps would also be illuminated. These vehicles are not produced in vin order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling fords toll free line 1 866 436 7332 or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford on line automotive service information system oasis database.

Safety Risk

Depending on the location of the short circuit, the deployable restraint systems and other systems that use inertial data from the rcm may not function as intended, increasing the risk of injury. Ford is not aware of any accident or injury related to this condition.

Remedy

Parts are now available to repair all vehicles. Ford Motor Company has authorized your dealer to replace the restraints control module free of charge parts and labor.

Next Steps

Description

Vehicles that are operated in high-corrosion environments associated with exposure to road salt may experience corrosion of the steering gear Motor attachment bolts. This may result in the steering gear Motor becoming loose or detaching from the gear housing, although the steering gear Motor will not separate from the vehicle. Ford is not aware of any reports of accidents or injuries related to this condition.

Safety Risk

Steering gear Motor detachment from the gear housing would result in a loss of power steering assist, but would not result in steering loss or separation of the Motor from the vehicle. The mechanical linkage between the steering wheel and the road is maintained at all times. The steering system will default to manual steering mode, allowing the vehicle to be steered in a safe and controlled manner. The amount of assist supplied is inversely proportional to vehicle speed, with the highest levels of assist provided at lower vehicle speeds. Loss of power steering assist would require higher steering effort, especially at lower speeds, which may result in an increased risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to inspect the steering gear Motor attachment bolts and replace the steering gear assembly if any bolts are missing or broken.

Next Steps

Description

On some vehicles, contamination due to improper nickel plating of certain subcomponents within the fuel pump, may cause excessive pump friction, potentially resulting in an inoperative fuel pump. Ford is aware of one accident allegation that may be related to this condition.

Safety Risk

If the fuel pump becomes inoperable due to this condition, the vehicle operator may experience a no-start condition or a stall without warning or the ability to restart the vehicle. An engine stall without warning while driving can increase the risk of a crash.

Remedy

Parts are now available to repair your vehicle. If you have not yet contacted your dealer to schedule service for this recall, please contact your dealer without delay to schedule an appointment. Your dealer will replace your vehicles fuel pump at no charge to you.

Next Steps

Description

Your vehicles engine block heater may develop a coolant leak which could cause a short circuit while the engine block heater system is plugged in.

Safety Risk

A short circuit in the engine block heater increases the risk of an underhood fire. To reduce the risk of an underhood fire, refrain from plugging in your engine block heater system until remedy parts are available and repair is completed.

Next Steps

Description

On your vehicle, certain attachment bolts for the seats, seatbacks, seatbelt buckles and/or seatbelt anchors may have been improperly hardened during manufacturing and could be more susceptible to fracture.

Safety Risk

If a seat, seatback, or seatbelt anchor attaching bolt fractures, the structural integrity of the seat or the seatbelt system's performance may be compromised in a sudden stop or crash, increasing the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the affected attachment bolts for the seats, seatbacks, seatbelt buckles andor seatbelt anchors free of charge parts and labor.

Next Steps

Description

On your vehicle, localized overheating of the engine cylinder head may cause the cylinder head to crack.

Safety Risk

A cylinder head crack may cause an oil leak that may result in a fire in the engine compartment.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install a coolant level sensor system free of charge (parts and labor).

Next Steps

Description

Ford Motor Company (ford) is recalling certain model year 2013-2014 Ford fusion and Lincoln mkz vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford c-max vehicles manufactured from July 23, 2012, through may 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of federal Motor vehicle safety standard (fmvss) number 207, "seating systems."

Safety Risk

The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.

Remedy

Ford Motor Company has authorized your dealer to replace the affected seatback assembly or assemblies free of charge parts and labor.

Next Steps

Campaign:

19K03

Description

SYNC with myford and mylincoln touch

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Campaign:

14N02

Description

Extended warranty coverage for pcm reprograming in the event of ABS vehicle speed signal related communication loss that disables obdii system monitors

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Campaign:

22B05

Description

Driver passenger airbag module quality control inspection

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Campaign:

25H05

Description

Software verification harvest program

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Campaign:

12A04

Description

SYNC with myford/mylincoln touch - application performance upgrade

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Campaign:

12M02

Description

SYNC with myford mylincoln touch warranty extension covering accessory protocol interface module apim

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Campaign:

12Y03

Description

Fcs map card claims for 12A04 customer repairs

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Campaign:

12Y02

Description

Ford component sales apim for 12A04

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Campaign:

16R01

Description

C1A side door latch regional warning not all vehicles require repair please read 16R01 service action before initiating repair

Next Steps