Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Last updated on 02/05/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Ask a question or search by keyword. If you need more, you can contact us.
Issue Date
2023-03-13
Campaign
23S12/23V162
Description
On your vehicle, the front brake jounce hoses could rupture prematurely
Safety Risk
A ruptured front brake jounce hose will cause a progressive brake fluid leak. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace both front brake flexible hoses free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-06-10
Campaign
22S43/22V413
Description
On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.
Safety Risk
A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-03-27
Campaign
17C05/17V205
Description
2017 Ford edge - panoramic vista roof windshield missing welds
Safety Risk
Vehicles with an improperly welded windshield header may have reduced lateral structural integrity, potentially increasing the risk of injury in a side impact crash.
Remedy
Ford Motor Company has authorized your dealer to repair the roof free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2015-04-23
Campaign
15S16/15V246
Description
A door latch with a broken pawl spring tab typically results in a "door will not close" condition. Should the customer be able to latch the door, there is a potential that the door may unlatch while driving. Ford is aware of two allegations of injury (soreness) resulting from an unlatched door bouncing back when the customer attempted to close it, and one accident allegation when an unlatched door swung open and struck the adjacent vehicle while the driver was pulling into a parking space.
Safety Risk
A door latch with a broken pawl spring tab typically results in a "door will not close" condition. Should the customer be able to latch the door, there is a potential the door may unlatch while driving, increasing the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace all four door latches free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-08-11
Campaign
20S42/20V469
Description
In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate.
Safety Risk
You may experience an increase in pedal travel together with a reduction in the rate of deceleration, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to replace both front brake flexible hoses free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-08-25
Campaign
25S87/25V544
Description
On your vehicle, it may be possible that the rear flexible brake hoses may leak. If the flexible brake hoses develops a leak, you may experience an increase in brake pedal travel together with an increase in stopping distance. If the brake fluid level in the master cylinder reservoir becomes low, the red brake fluid warning indicator light will illuminate.
Safety Risk
An increase in stopping distance increases the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-07-06
Campaign
17S16/17V427
Description
Certain 2017MY edge, fusion and mkz vehicles equipped with 2.0L gas engines and 6F35 transmissions may have been built with torque converters with weld studs that were inadequately welded.
Safety Risk
Loss of torque converter attachment to the engine flexplate can result in loss of motive power without warning while driving, which may increase the risk of a crash. The power steering, power brakes, electrical function and vehicle restraint systems will still continue to operate, and the transmission park function will not be affected.
Remedy
Ford Motor Company has authorized your dealer to replace the torque converter free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-02-27
Campaign
17C02/17V123
Description
In the event of a driver airbag deployment in your vehicle, the driver airbag cushion may not completely fill, or the cushion may detach from the airbag module, increasing risk of an injury to the driver in a crash.
Safety Risk
In the event your vehicle is involved in a crash there is an increased risk of an injury to the driver.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company wants you to have this recall completed on your vehicle.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
24E10
Description
Reprogram powertrain control module
Next Steps
Contact your dealer for next steps.
Campaign:
22N12
Description
Rattle noise at the transmission bellhousing area flexplate cracks
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
18M02
Description
California emission warranty parts coverage
Next Steps
Contact your dealer for next steps.
Campaign:
18L02
Description
California emission warranty parts coverage
Next Steps
Contact your dealer for next steps.
Campaign:
25N15
Description
2015-19 xcarline companion program for 25S89
Next Steps
Contact your dealer for next steps.
Campaign:
22A04
Description
Administrative program for 22N12
Next Steps
Contact your dealer for next steps.
Campaign:
19K02
Description
Takata airbag inflator extended coverage
Next Steps
Contact your dealer for next steps.
Issue Date
2023-03-13
Campaign
23S12/23V162
Description
On your vehicle, the front brake jounce hoses could rupture prematurely
Safety Risk
A ruptured front brake jounce hose will cause a progressive brake fluid leak. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace both front brake flexible hoses free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-06-10
Campaign
22S43/22V413
Description
On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.
Safety Risk
A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-03-27
Campaign
17C05/17V205
Description
2017 Ford edge - panoramic vista roof windshield missing welds
Safety Risk
Vehicles with an improperly welded windshield header may have reduced lateral structural integrity, potentially increasing the risk of injury in a side impact crash.
Remedy
Ford Motor Company has authorized your dealer to repair the roof free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2015-04-23
Campaign
15S16/15V246
Description
A door latch with a broken pawl spring tab typically results in a "door will not close" condition. Should the customer be able to latch the door, there is a potential that the door may unlatch while driving. Ford is aware of two allegations of injury (soreness) resulting from an unlatched door bouncing back when the customer attempted to close it, and one accident allegation when an unlatched door swung open and struck the adjacent vehicle while the driver was pulling into a parking space.
Safety Risk
A door latch with a broken pawl spring tab typically results in a "door will not close" condition. Should the customer be able to latch the door, there is a potential the door may unlatch while driving, increasing the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace all four door latches free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-08-11
Campaign
20S42/20V469
Description
In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate.
Safety Risk
You may experience an increase in pedal travel together with a reduction in the rate of deceleration, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to replace both front brake flexible hoses free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-08-25
Campaign
25S87/25V544
Description
On your vehicle, it may be possible that the rear flexible brake hoses may leak. If the flexible brake hoses develops a leak, you may experience an increase in brake pedal travel together with an increase in stopping distance. If the brake fluid level in the master cylinder reservoir becomes low, the red brake fluid warning indicator light will illuminate.
Safety Risk
An increase in stopping distance increases the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-07-06
Campaign
17S16/17V427
Description
Certain 2017MY edge, fusion and mkz vehicles equipped with 2.0L gas engines and 6F35 transmissions may have been built with torque converters with weld studs that were inadequately welded.
Safety Risk
Loss of torque converter attachment to the engine flexplate can result in loss of motive power without warning while driving, which may increase the risk of a crash. The power steering, power brakes, electrical function and vehicle restraint systems will still continue to operate, and the transmission park function will not be affected.
Remedy
Ford Motor Company has authorized your dealer to replace the torque converter free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-02-27
Campaign
17C02/17V123
Description
In the event of a driver airbag deployment in your vehicle, the driver airbag cushion may not completely fill, or the cushion may detach from the airbag module, increasing risk of an injury to the driver in a crash.
Safety Risk
In the event your vehicle is involved in a crash there is an increased risk of an injury to the driver.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company wants you to have this recall completed on your vehicle.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
24E10
Description
Reprogram powertrain control module
Next Steps
Contact your dealer for next steps.
Campaign:
22N12
Description
Rattle noise at the transmission bellhousing area flexplate cracks
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
18M02
Description
California emission warranty parts coverage
Next Steps
Contact your dealer for next steps.
Campaign:
18L02
Description
California emission warranty parts coverage
Next Steps
Contact your dealer for next steps.
Campaign:
25N15
Description
2015-19 xcarline companion program for 25S89
Next Steps
Contact your dealer for next steps.
Campaign:
22A04
Description
Administrative program for 22N12
Next Steps
Contact your dealer for next steps.
Campaign:
19K02
Description
Takata airbag inflator extended coverage
Next Steps
Contact your dealer for next steps.