Recall Information
Last updated on 06/02/2025
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2009 Crown Victoria

Safety Recalls
Customer Satisfaction Programs

Steering column shaft

Recall incomplete
Issue Date
2013-08-29
Campaign
13S08/13V385000
Description
Ford is recalling certain model year 2005-2011 Ford crown victoria including crown victoria police interceptors, mercury grand marquis, and Lincoln town car vehicles. The affected vehicles are currently registered or were originally sold in connecticut, delaware, the district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia, and wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
Safety Risk
If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to replace the lower intermediate steering shaft, and inspect and service the upper intermediate steering shaft and steering column lower bearing as required, free of charge parts and labor.
Next Steps

Contact your dealer for more information to schedule the free service.

FAQs

Are repairs free?

Yes, parts and service for a vehicle recall repair are free through your local Ford Dealer.

Can I get a refund for a repair recall?

If you paid to fix an issue later tied to a recall, you may be eligible for a refund. To find out more, talk with your Ford Dealer.

Do recalls expire?

Safety, Compliance and Emissions Recalls don't expire. Other Customer Satisfaction Programs often have expiration dates and mileage limitations.

What is the difference between Customer Satisfaction Programs and Recalls?

A recall is conducted to remedy a safety, compliance, or emissions concern. Recalls are Vehicle Identification Number (VIN)-specific programs. A Customer Satisfaction Program is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN-specific programs. Time and mileage limitations do apply.

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