Recall Information

Description

Your vehicle was previously repaired under safety recall 15S16 or 16S30. During that repair, your vehicles door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving. It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.

Safety Risk

If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury

Remedy

The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended. For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns door will not latch or opens while driving. In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs. If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you

Next Steps

Description

On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.

Safety Risk

A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.

Next Steps

Description

Ford Motor Company (ford) is recalling certain model year 2013-2014 c-max, and escape vehicles. In the affected vehicles, the restraint control module (rcm) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.

Safety Risk

If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.

Remedy

Ford Motor Company has authorized your dealer to reprogram the restraints control module free of charge parts and labor.

Next Steps

Description

Some of the affected vehicles are equipped with steering gears that may be missing 21 of the intended 84 internal ball bearings.

Safety Risk

This condition can result in deformation and degradation of the remaining ball bearings, which can lead to impaired steering, including the loss of steering control, increasing the risk of a crash. Until this recall service has been completed, do not drive your vehicle.

Remedy

Vehicles with a suspect steering gear will have the gear replaced, free of charge at the dealer.

Next Steps

Description

Affected vehicles are equipped with restraint control modules rcms that may experience an internal electrical short circuit. If a short circuit occurs, the airbag warning lamp would illuminate. Depending on the location of the short circuit the deployable restraint systems e.g. Air bags. Pretensioners side curtains may not function as intended in the event of a crash increasing the risk of injury. The short may also affect the function of other systems that use internal data from the rcm e.g. Stability control. In these cases the corresponding malfunction indicator lamps would also be illuminated. These vehicles are not produced in vin order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling fords toll free line 1 866 436 7332 or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford on line automotive service information system oasis database.

Safety Risk

Depending on the location of the short circuit, the deployable restraint systems and other systems that use inertial data from the rcm may not function as intended, increasing the risk of injury. Ford is not aware of any accident or injury related to this condition.

Remedy

Parts are now available to repair all vehicles. Ford Motor Company has authorized your dealer to replace the restraints control module free of charge parts and labor.

Next Steps

Description

The 120-VOLT convenience charge cord provided with your vehicle may overheat at the wall outlet. The charge cord should not be used with a loose, worn, or damaged ac wall outlet, or with an extension cord, two-prong adapter, surge protector, timer, or any other adapter.

Safety Risk

If the charge cord becomes overheated, it may cause burns, property damage, or charge cord damage, and can increase the risk of fire.

Remedy

Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to inspect the factory equipped 120-VOLT charge cord set, and if necessary replace with an updated charge cord, which includes a thermistor at the plug to prevent over temperature, and an updated trunk storage container, free of charge parts and labor.

Next Steps

Description

A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.

Safety Risk

A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge parts and labor.

Next Steps