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Last updated on 03/16/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Ask a question or search by keyword. If you need more, you can contact us.
Issue Date
2020-06-08
Campaign
20S30/20V331
Description
Your vehicle was previously repaired under safety recall 15S16 or 16S30. During that repair, your vehicles door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving. It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.
Safety Risk
If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury
Remedy
The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended. For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns door will not latch or opens while driving. In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs. If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2014-09-25
Campaign
14S21/14V597
Description
Affected vehicles are equipped with restraint control modules rcms that may experience an internal electrical short circuit. If a short circuit occurs, the airbag warning lamp would illuminate. Depending on the location of the short circuit the deployable restraint systems e.g. Air bags. Pretensioners side curtains may not function as intended in the event of a crash increasing the risk of injury. The short may also affect the function of other systems that use internal data from the rcm e.g. Stability control. In these cases the corresponding malfunction indicator lamps would also be illuminated. These vehicles are not produced in vin order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling fords toll free line 1 866 436 7332 or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford on line automotive service information system oasis database.
Safety Risk
Depending on the location of the short circuit, the deployable restraint systems and other systems that use inertial data from the rcm may not function as intended, increasing the risk of injury. Ford is not aware of any accident or injury related to this condition.
Remedy
Parts are now available to repair all vehicles. Ford Motor Company has authorized your dealer to replace the restraints control module free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2018-08-20
Campaign
18S24/18V592
Description
The 120-VOLT convenience charge cord provided with your vehicle may overheat at the wall outlet. The charge cord should not be used with a loose, worn, or damaged ac wall outlet, or with an extension cord, two-prong adapter, surge protector, timer, or any other adapter.
Safety Risk
If the charge cord becomes overheated, it may cause burns, property damage, or charge cord damage, and can increase the risk of fire.
Remedy
Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to inspect the factory equipped 120-VOLT charge cord set, and if necessary replace with an updated charge cord, which includes a thermistor at the plug to prevent over temperature, and an updated trunk storage container, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2013-03-07
Campaign
13S02/13V085000
Description
Ford is recalling certain model year 2013 focus and c-max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
Safety Risk
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Remedy
Ford Motor Company has authorized your dealer to inspect the left rear door latch and replace as necessary. This service will be performed free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2013-07-10
Campaign
13C02/13V303000
Description
Ford Motor Company is recalling certain model year 2013 c-max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to federal Motor vehicle safety standard no. 201, "occupant protection in interior impact."
Safety Risk
In the event of a crash, an occupant could be at an increased risk of an injury.
Remedy
Ford Motor Company has authorized your dealer to lower the headliner and attach energy absorbers to the top side of the headliner in the areas directly below the roof bow brace, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2013-10-17
Campaign
13C07/13V475000
Description
Ford Motor Company is recalling certain model year 2012-2013 focus electric vehicles and 2013 c-max vehicles equipped with the intelligent access push button start system. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to federal Motor vehicle safety standard - fmvss no. 114, theft protection and rollaway prevention.
Safety Risk
Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.
Remedy
Ford Motor Company has authorized your dealer to reconfigure the instrument panel cluster module to activate the door chime. This service will be performed free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2016-09-02
Campaign
16S30/16V643
Description
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.
Safety Risk
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-06-10
Campaign
22S43/22V413
Description
On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.
Safety Risk
A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2014-05-07
Campaign
14S04/14V237
Description
Ford Motor Company (ford) is recalling certain model year 2013-2014 c-max, and escape vehicles. In the affected vehicles, the restraint control module (rcm) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
Safety Risk
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Remedy
Ford Motor Company has authorized your dealer to reprogram the restraints control module free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-03-23
Campaign
20S15/20V177
Description
On your vehicle, it may be possible for the pawl spring tab inside one or more of the side door latches to break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving.
Safety Risk
If you are able to latch the door after repeated attempts to shut the door, there is a potential the door may unlatch while driving, increasing the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to inspect and, if required, replace all four door latches free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2014-04-02
Campaign
14C03/14V164
Description
Ford Motor Company (ford) is recalling certain model year 2013-2014 Ford fusion and Lincoln mkz vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford c-max vehicles manufactured from July 23, 2012, through may 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of federal Motor vehicle safety standard (fmvss) number 207, "seating systems."
Safety Risk
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Remedy
Ford Motor Company has authorized your dealer to replace the affected seatback assembly or assemblies free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
13E01
Description
Fuel filler assembly inspection and replacement
Next Steps
Contact your dealer for next steps.
Campaign:
14E02
Description
Powertrain control module reprogramming
Next Steps
Contact your dealer for next steps.
Campaign:
15E03
Description
Powertrain control module reprogramming
Next Steps
Contact your dealer for next steps.
Campaign:
12Y03
Description
Fcs map card claims for 12A04 customer repairs
Next Steps
Contact your dealer for next steps.
Campaign:
12M02
Description
SYNC with myford mylincoln touch warranty extension covering accessory protocol interface module apim
Next Steps
Contact your dealer for next steps.
Campaign:
12Y02
Description
Ford component sales apim for 12A04
Next Steps
Contact your dealer for next steps.
Campaign:
13Y01
Description
Ford component sales apim for 13A01
Next Steps
Contact your dealer for next steps.
Campaign:
66F66
Description
Test partcip na
Next Steps
Contact your dealer for next steps.
Campaign:
15B04
Description
12 volt battery test and module software update
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
19K03
Description
SYNC with myford and mylincoln touch
Next Steps
Contact your dealer for next steps.
Campaign:
13B10
Description
Fuel economy customer satisfaction
Next Steps
Contact your dealer for next steps.
Campaign:
13Y02
Description
Ford component sales to bill against for 13B12 for related damage claims only
Next Steps
Contact your dealer for next steps.
Campaign:
15A04
Description
Parts claiming for 15N04
Next Steps
Contact your dealer for next steps.
Campaign:
16R01
Description
C1A side door latch regional warning not all vehicles require repair please read 16R01 service action before initiating repair
Next Steps
Contact your dealer for next steps.
Campaign:
12A04
Description
SYNC with myford/mylincoln touch - application performance upgrade
Next Steps
Contact your dealer for next steps.
Campaign:
15N04
Description
Embedded modem replacement
Next Steps
Contact your dealer for next steps.
Issue Date
2020-06-08
Campaign
20S30/20V331
Description
Your vehicle was previously repaired under safety recall 15S16 or 16S30. During that repair, your vehicles door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving. It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.
Safety Risk
If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury
Remedy
The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended. For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns door will not latch or opens while driving. In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs. If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2014-09-25
Campaign
14S21/14V597
Description
Affected vehicles are equipped with restraint control modules rcms that may experience an internal electrical short circuit. If a short circuit occurs, the airbag warning lamp would illuminate. Depending on the location of the short circuit the deployable restraint systems e.g. Air bags. Pretensioners side curtains may not function as intended in the event of a crash increasing the risk of injury. The short may also affect the function of other systems that use internal data from the rcm e.g. Stability control. In these cases the corresponding malfunction indicator lamps would also be illuminated. These vehicles are not produced in vin order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling fords toll free line 1 866 436 7332 or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford on line automotive service information system oasis database.
Safety Risk
Depending on the location of the short circuit, the deployable restraint systems and other systems that use inertial data from the rcm may not function as intended, increasing the risk of injury. Ford is not aware of any accident or injury related to this condition.
Remedy
Parts are now available to repair all vehicles. Ford Motor Company has authorized your dealer to replace the restraints control module free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2018-08-20
Campaign
18S24/18V592
Description
The 120-VOLT convenience charge cord provided with your vehicle may overheat at the wall outlet. The charge cord should not be used with a loose, worn, or damaged ac wall outlet, or with an extension cord, two-prong adapter, surge protector, timer, or any other adapter.
Safety Risk
If the charge cord becomes overheated, it may cause burns, property damage, or charge cord damage, and can increase the risk of fire.
Remedy
Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to inspect the factory equipped 120-VOLT charge cord set, and if necessary replace with an updated charge cord, which includes a thermistor at the plug to prevent over temperature, and an updated trunk storage container, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2013-03-07
Campaign
13S02/13V085000
Description
Ford is recalling certain model year 2013 focus and c-max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
Safety Risk
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Remedy
Ford Motor Company has authorized your dealer to inspect the left rear door latch and replace as necessary. This service will be performed free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2013-07-10
Campaign
13C02/13V303000
Description
Ford Motor Company is recalling certain model year 2013 c-max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to federal Motor vehicle safety standard no. 201, "occupant protection in interior impact."
Safety Risk
In the event of a crash, an occupant could be at an increased risk of an injury.
Remedy
Ford Motor Company has authorized your dealer to lower the headliner and attach energy absorbers to the top side of the headliner in the areas directly below the roof bow brace, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2013-10-17
Campaign
13C07/13V475000
Description
Ford Motor Company is recalling certain model year 2012-2013 focus electric vehicles and 2013 c-max vehicles equipped with the intelligent access push button start system. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to federal Motor vehicle safety standard - fmvss no. 114, theft protection and rollaway prevention.
Safety Risk
Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.
Remedy
Ford Motor Company has authorized your dealer to reconfigure the instrument panel cluster module to activate the door chime. This service will be performed free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2016-09-02
Campaign
16S30/16V643
Description
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.
Safety Risk
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-06-10
Campaign
22S43/22V413
Description
On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.
Safety Risk
A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2014-05-07
Campaign
14S04/14V237
Description
Ford Motor Company (ford) is recalling certain model year 2013-2014 c-max, and escape vehicles. In the affected vehicles, the restraint control module (rcm) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
Safety Risk
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Remedy
Ford Motor Company has authorized your dealer to reprogram the restraints control module free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-03-23
Campaign
20S15/20V177
Description
On your vehicle, it may be possible for the pawl spring tab inside one or more of the side door latches to break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving.
Safety Risk
If you are able to latch the door after repeated attempts to shut the door, there is a potential the door may unlatch while driving, increasing the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to inspect and, if required, replace all four door latches free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2014-04-02
Campaign
14C03/14V164
Description
Ford Motor Company (ford) is recalling certain model year 2013-2014 Ford fusion and Lincoln mkz vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford c-max vehicles manufactured from July 23, 2012, through may 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of federal Motor vehicle safety standard (fmvss) number 207, "seating systems."
Safety Risk
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Remedy
Ford Motor Company has authorized your dealer to replace the affected seatback assembly or assemblies free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
13E01
Description
Fuel filler assembly inspection and replacement
Next Steps
Contact your dealer for next steps.
Campaign:
14E02
Description
Powertrain control module reprogramming
Next Steps
Contact your dealer for next steps.
Campaign:
15E03
Description
Powertrain control module reprogramming
Next Steps
Contact your dealer for next steps.
Campaign:
12Y03
Description
Fcs map card claims for 12A04 customer repairs
Next Steps
Contact your dealer for next steps.
Campaign:
12M02
Description
SYNC with myford mylincoln touch warranty extension covering accessory protocol interface module apim
Next Steps
Contact your dealer for next steps.
Campaign:
12Y02
Description
Ford component sales apim for 12A04
Next Steps
Contact your dealer for next steps.
Campaign:
13Y01
Description
Ford component sales apim for 13A01
Next Steps
Contact your dealer for next steps.
Campaign:
66F66
Description
Test partcip na
Next Steps
Contact your dealer for next steps.
Campaign:
15B04
Description
12 volt battery test and module software update
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
19K03
Description
SYNC with myford and mylincoln touch
Next Steps
Contact your dealer for next steps.
Campaign:
13B10
Description
Fuel economy customer satisfaction
Next Steps
Contact your dealer for next steps.
Campaign:
13Y02
Description
Ford component sales to bill against for 13B12 for related damage claims only
Next Steps
Contact your dealer for next steps.
Campaign:
15A04
Description
Parts claiming for 15N04
Next Steps
Contact your dealer for next steps.
Campaign:
16R01
Description
C1A side door latch regional warning not all vehicles require repair please read 16R01 service action before initiating repair
Next Steps
Contact your dealer for next steps.
Campaign:
12A04
Description
SYNC with myford/mylincoln touch - application performance upgrade
Next Steps
Contact your dealer for next steps.
Campaign:
15N04
Description
Embedded modem replacement
Next Steps
Contact your dealer for next steps.