Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Last updated on 01/10/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Issue Date
2021-10-04
Campaign
21C23/21V770
Description
On your vehicle, the front passenger air bag may have been incorrectly folded by the supplier.
Safety Risk
Incorrect folding may cause improper deployment of the airbag, increasing the risk of occupant injury during a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front passenger airbag free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-08-23
Campaign
24S55/24V635
Description
On your vehicle, it may be possible that an engine valve may crack and lead to an engine failure.
Safety Risk
An engine failure can lead to a loss of motive power which can increase the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the vehicle with an engine valve inspection test free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-01-21
Campaign
25S01/25V025
Description
On your vehicle, it may be possible that the rear shock absorbers may experience corrosion between the external reservoir, mounting flange and the damper body, resulting in possible separation of the external reservoir. Customers may experience a bouncy ride, noise, or leaking fluid near the rear wheels prior to the detachment of an external reservoir.
Safety Risk
If a rear shock absorber external reservoir separates from the vehicle, it can create a potential road hazard for other road users, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the rear shocks for leaking or missing rear shock absorber reservoirs and repair or replace free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-08
Campaign
25S75/25V455
Description
On your vehicle, it is possible to have a loss of fuel pressure and flow from the fuel tank due to fuel pump failure. This can cause a lack of fuel delivery to the engine and result in an engine stall while driving.
Safety Risk
An engine stall while driving increases the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-12-14
Campaign
22S77/22V928
Description
On your vehicle, the side impact sensors may not have been properly installed.
Safety Risk
A side impact sensor that is not installed correctly may not detect certain side impact events. Incorrect side impact sensor readings could cause the affected air bags to unintentionally deploy or to not deploy when intended, increasing the risk of injury in a crash.
Remedy
Ford Motor Company has authorized your dealer to have the side impact sensor attachments inspected and repaired as required.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-11-03
Campaign
22C27/22V825
Description
On your vehicle, it may be possible when in 4 low mode, which is intended primarily for off road use, the backup camera stays on after being in reverse. The rearview camera and image display functioned properly throughout the duration of the backing event, and properly ceased when the backing event ended vehicle shifted to a forward gear and the vehicle speed exceeded 10 mph. A black or blue screen would then be displayed rather than the expected SYNC screen.
Safety Risk
This may result in the reappearance of the rearview camera image on the SYNC screen, which may distract the driver, thus increasing the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-15
Campaign
25SA5/25E067
Description
On your vehicle, the engine block heater element may overheat while the engine block heater system is plugged in.
Safety Risk
A short circuit in the engine block heater increases the risk of an underhood fire.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-06-10
Campaign
22S44/22V411
Description
In some of the affected vehicles, the rear door may be opened from the inside of the vehicle, despite the indication of the child safety lock in the on position.
Safety Risk
If the child safety lock is not functioning correctly, a rear door may be opened from the inside, increasing the risk of injury to an unrestrained second-row occupant.
Remedy
Ford Motor Company has authorized your dealer to inspect and replace the rear door latch if needed free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-12-16
Campaign
21S52/21V982
Description
The radar module used for cruise control function and advanced automatic emergency braking aeb was incorrectly aligned during production.
Safety Risk
A misaligned cruise control module radar can cause the vehicle to have a closer-than-expected following distance when using the adaptive cruise control feature, or the automatic emergency braking system may react late resulting in sudden loss of speed during an automatic pre-collision assist braking event. The pre-collision assist systems effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to align the ccm free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-03-10
Campaign
23C05/23V165
Description
Our records indicate that you previously had Ford compliance recall 22C27 performed to update the software in your vehicles SYNC screen. However, when the update was performed, the updated version of the software was not available to be installed. Ford Motor Company wants to ensure the software in your vehicle is updated to the correct level. Ford compliance recall 22C27 addressed when the rearview camera image may continue to be displayed after completing a backing event in 4 low mode. The rearview camera and image display function properly throughout the duration of a backing event, and properly cease when the backing event ends the vehicle shifted to a forward gear and the vehicle speed exceeds 10 mph. A black or blue screen is then displayed rather than the expected SYNC screen. If the vehicle decelerates to 5 mph, the rearview camera image may reappear on the SYNC screen with no input from the driver.
Safety Risk
The reappearance of the rearview camera image may distract the driver, increasing the risk of a crash. For your convenience, Ford is encouraging you to update your vehicles software using Ford software update capabilities. By utilizing this option, you should not need to take your vehicle to your dealer unless youre unable to successfully perform the update. To complete this software update you only need to turn the vehicle on if automatic updates are on. You can look for icons on the in-vehicle screen, as well as see the progress of the update on your fordpass app or owner website.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-10-04
Campaign
23S48/23V598
Description
You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles
Safety Risk
The loss of the rear camera image, while in reverse, increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-06-04
Campaign
25C14/25V312
Description
According to fords records, the remedy software for compliance recall 22C27 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in compliance recall 22C27 may still exist. When driving your vehicle in 4WD low mode, the rearview camera image may reappear on the SYNC screen after completing a backing event.
Safety Risk
The reappearance of the rearview camera image may distract the driver, increasing the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-29
Campaign
25SB5/25V721
Description
On your vehicle, it may be possible for one of the seat frame height-adjust pivot bolts to become loose and eventually dislodge on one or both front seats.
Safety Risk
If the seat frame height-adjust pivot bolt comes out of the pivot joint, this can increase the risk of injury in a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-15
Campaign
25SA4/25V685
Description
On your vehicle, the engine block heater element may overheat while the engine block heater system is plugged in.
Safety Risk
A short circuit in the engine block heater increases the risk of an underhood fire.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-04-28
Campaign
23S48/25V273
Description
You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles
Safety Risk
The loss of the rear camera image, while in reverse, increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-05-18
Campaign
23C16/23V358
Description
On your vehicle, if the first-row seats is in a certain position, the driver and or passenger may have difficulty accessing the seat belt latch and therefore may not put it on.
Safety Risk
First row occupants may experience dissatisfaction or be discouraged if they are unable to easily access the seat belt latch plate in its stowed position. Driving without the use of a seatbelt increases the risk of injury in a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install the seatbelt sliding clip on the front driver and passenger seatbelts and provide a copy of the owners manual addendum free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
22C05
Description
Uae export market ecall functionality
Next Steps
Contact your dealer for next steps.
Campaign:
21B49
Description
Roof panel delamination
Next Steps
Contact your dealer for next steps.
Campaign:
23B01
Description
Long block replacement
Next Steps
Contact your dealer for next steps.
Campaign:
24N12
Description
Engine valve inspection test
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Campaign:
21N04
Description
Tedst
Next Steps
Contact your dealer for next steps.
Campaign:
22B27
Description
Front driveshaft replacement
Next Steps
Contact your dealer for next steps.
Issue Date
2021-10-04
Campaign
21C23/21V770
Description
On your vehicle, the front passenger air bag may have been incorrectly folded by the supplier.
Safety Risk
Incorrect folding may cause improper deployment of the airbag, increasing the risk of occupant injury during a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front passenger airbag free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-08-23
Campaign
24S55/24V635
Description
On your vehicle, it may be possible that an engine valve may crack and lead to an engine failure.
Safety Risk
An engine failure can lead to a loss of motive power which can increase the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the vehicle with an engine valve inspection test free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-01-21
Campaign
25S01/25V025
Description
On your vehicle, it may be possible that the rear shock absorbers may experience corrosion between the external reservoir, mounting flange and the damper body, resulting in possible separation of the external reservoir. Customers may experience a bouncy ride, noise, or leaking fluid near the rear wheels prior to the detachment of an external reservoir.
Safety Risk
If a rear shock absorber external reservoir separates from the vehicle, it can create a potential road hazard for other road users, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the rear shocks for leaking or missing rear shock absorber reservoirs and repair or replace free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-08
Campaign
25S75/25V455
Description
On your vehicle, it is possible to have a loss of fuel pressure and flow from the fuel tank due to fuel pump failure. This can cause a lack of fuel delivery to the engine and result in an engine stall while driving.
Safety Risk
An engine stall while driving increases the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-12-14
Campaign
22S77/22V928
Description
On your vehicle, the side impact sensors may not have been properly installed.
Safety Risk
A side impact sensor that is not installed correctly may not detect certain side impact events. Incorrect side impact sensor readings could cause the affected air bags to unintentionally deploy or to not deploy when intended, increasing the risk of injury in a crash.
Remedy
Ford Motor Company has authorized your dealer to have the side impact sensor attachments inspected and repaired as required.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-11-03
Campaign
22C27/22V825
Description
On your vehicle, it may be possible when in 4 low mode, which is intended primarily for off road use, the backup camera stays on after being in reverse. The rearview camera and image display functioned properly throughout the duration of the backing event, and properly ceased when the backing event ended vehicle shifted to a forward gear and the vehicle speed exceeded 10 mph. A black or blue screen would then be displayed rather than the expected SYNC screen.
Safety Risk
This may result in the reappearance of the rearview camera image on the SYNC screen, which may distract the driver, thus increasing the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-15
Campaign
25SA5/25E067
Description
On your vehicle, the engine block heater element may overheat while the engine block heater system is plugged in.
Safety Risk
A short circuit in the engine block heater increases the risk of an underhood fire.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-06-10
Campaign
22S44/22V411
Description
In some of the affected vehicles, the rear door may be opened from the inside of the vehicle, despite the indication of the child safety lock in the on position.
Safety Risk
If the child safety lock is not functioning correctly, a rear door may be opened from the inside, increasing the risk of injury to an unrestrained second-row occupant.
Remedy
Ford Motor Company has authorized your dealer to inspect and replace the rear door latch if needed free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-12-16
Campaign
21S52/21V982
Description
The radar module used for cruise control function and advanced automatic emergency braking aeb was incorrectly aligned during production.
Safety Risk
A misaligned cruise control module radar can cause the vehicle to have a closer-than-expected following distance when using the adaptive cruise control feature, or the automatic emergency braking system may react late resulting in sudden loss of speed during an automatic pre-collision assist braking event. The pre-collision assist systems effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to align the ccm free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-03-10
Campaign
23C05/23V165
Description
Our records indicate that you previously had Ford compliance recall 22C27 performed to update the software in your vehicles SYNC screen. However, when the update was performed, the updated version of the software was not available to be installed. Ford Motor Company wants to ensure the software in your vehicle is updated to the correct level. Ford compliance recall 22C27 addressed when the rearview camera image may continue to be displayed after completing a backing event in 4 low mode. The rearview camera and image display function properly throughout the duration of a backing event, and properly cease when the backing event ends the vehicle shifted to a forward gear and the vehicle speed exceeds 10 mph. A black or blue screen is then displayed rather than the expected SYNC screen. If the vehicle decelerates to 5 mph, the rearview camera image may reappear on the SYNC screen with no input from the driver.
Safety Risk
The reappearance of the rearview camera image may distract the driver, increasing the risk of a crash. For your convenience, Ford is encouraging you to update your vehicles software using Ford software update capabilities. By utilizing this option, you should not need to take your vehicle to your dealer unless youre unable to successfully perform the update. To complete this software update you only need to turn the vehicle on if automatic updates are on. You can look for icons on the in-vehicle screen, as well as see the progress of the update on your fordpass app or owner website.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-10-04
Campaign
23S48/23V598
Description
You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles
Safety Risk
The loss of the rear camera image, while in reverse, increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-06-04
Campaign
25C14/25V312
Description
According to fords records, the remedy software for compliance recall 22C27 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in compliance recall 22C27 may still exist. When driving your vehicle in 4WD low mode, the rearview camera image may reappear on the SYNC screen after completing a backing event.
Safety Risk
The reappearance of the rearview camera image may distract the driver, increasing the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-29
Campaign
25SB5/25V721
Description
On your vehicle, it may be possible for one of the seat frame height-adjust pivot bolts to become loose and eventually dislodge on one or both front seats.
Safety Risk
If the seat frame height-adjust pivot bolt comes out of the pivot joint, this can increase the risk of injury in a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-15
Campaign
25SA4/25V685
Description
On your vehicle, the engine block heater element may overheat while the engine block heater system is plugged in.
Safety Risk
A short circuit in the engine block heater increases the risk of an underhood fire.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-04-28
Campaign
23S48/25V273
Description
You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles
Safety Risk
The loss of the rear camera image, while in reverse, increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-05-18
Campaign
23C16/23V358
Description
On your vehicle, if the first-row seats is in a certain position, the driver and or passenger may have difficulty accessing the seat belt latch and therefore may not put it on.
Safety Risk
First row occupants may experience dissatisfaction or be discouraged if they are unable to easily access the seat belt latch plate in its stowed position. Driving without the use of a seatbelt increases the risk of injury in a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install the seatbelt sliding clip on the front driver and passenger seatbelts and provide a copy of the owners manual addendum free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
22C05
Description
Uae export market ecall functionality
Next Steps
Contact your dealer for next steps.
Campaign:
21B49
Description
Roof panel delamination
Next Steps
Contact your dealer for next steps.
Campaign:
23B01
Description
Long block replacement
Next Steps
Contact your dealer for next steps.
Campaign:
24N12
Description
Engine valve inspection test
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Campaign:
21N04
Description
Tedst
Next Steps
Contact your dealer for next steps.
Campaign:
22B27
Description
Front driveshaft replacement
Next Steps
Contact your dealer for next steps.
Ask a question or search by keyword. If you need more, you can contact us.