Why is my phone not connecting to SYNC?

Select a resource in the table below to help you identify your vehicle's SYNC generation.

Perform the following troubleshooting steps in order. Check after each step to see if the issue has been resolved.

1. Turn the Bluetooth off and on with your device.
2. Connect your device via Bluetooth from the vehicle's SYNC menu. If the connection works, perform a key cycle. If the phone automatically connects again, the issue is resolved.
3. Perform a module reset.
4. Perform a key cycle.

5. Delete your device from the vehicle's SYNC menu using manual steps or voice commands. See the table below for steps:

   Manual Steps	Voice Commands
   Select the Settings or Home icon on your vehicle's SYNC screen. Choose Phone List. Select your phone. Choose the Delete icon. Select Yes.	Select the Voice button. SYNC will ask for a command. Say, "Delete <Insert Name of Phone>." The screen will prompt for confirmation to delete. Choose Delete.

6. Delete SYNC from the device's Bluetooth menu. Refer to your device's manual for instructions.
7. Pair your phone with SYNC.
8. Delete your device from within the SYNC menu.
9. Delete SYNC from your device's Bluetooth menu. Refer to your device's manual for instructions.
10. Perform a reverse pairing of your phone if the SYNC system allows it.
11. Perform a soft reset on your device. Refer to your device's manual for instructions.
12. Check for available SYNC updates and update your system if needed.

If you are still experiencing an issue after completing the above troubleshooting, contact your preferred Ford Dealer. 

Perform the following troubleshooting steps in order. Check after each step to see if the issue has been resolved.

1. Turn the Bluetooth off and on from your device.
2. Connect your device via Bluetooth from the vehicle's SYNC menu. If the connection works, perform a key cycle. If the phone automatically connects again, the issue is resolved.
3. Perform a module reset.
4. Perform a key cycle.

5. Delete the device from the vehicle's SYNC menu using manual steps or voice commands. See the table below for steps:

   Manual Steps	Voice Commands
   Select Settings. Choose Bluetooth. Select View Devices. Choose the phone. Select Delete.	Select the Voice button. SYNC will ask for a command. Say, "Delete <Insert Name of Phone>." The screen will prompt for confirmation to delete. Choose Delete.

6. Delete SYNC from the device's Bluetooth menu. Refer to your device's manual for instructions.
7. Pair your phone with SYNC.
8. Delete your device from within the SYNC menu.
9. Delete SYNC from your device's Bluetooth menu. Refer to your device's manual for instructions.
10. Perform a reverse pairing of your phone if the SYNC system allows it.
11. Perform a soft reset on your device. Refer to your device's manual for instructions.
12. Check for available SYNC updates and update your system if needed.

If you are still experiencing an issue after completing the above troubleshooting, contact your preferred Ford Dealer. 

Perform the following troubleshooting steps in order. Check after each step to see if the issue has been resolved.

1. Turn the Bluetooth off and on with your device.
2. Connect your device via Bluetooth from the vehicle's SYNC menu. If the connection works, perform a key cycle. If the phone automatically connects again, the issue is resolved.
3. Perform a module reset.
4. Perform a master reset.
5. Perform a key cycle.

6. Delete the device from the vehicle's SYNC menu using manual steps or voice commands. See the table below for steps:

   Manual Steps	Voice Commands
   Choose the Gears icon. Select Settings. Choose Phone. Select Bluetooth. Choose the phone. Select Delete.	Select the Voice button. SYNC will ask for a command. Say, "Delete <Insert Name of Phone>." The screen will prompt for confirmation to delete. Choose Delete.

7. Delete SYNC from the device's Bluetooth menu. Refer to your device's manual for instructions.
8. Pair your phone with SYNC.
9. Delete your device from within the SYNC menu.
10. Delete SYNC from your device's Bluetooth menu. Refer to your device's manual for instructions.
11. Perform a reverse pairing of your phone if the SYNC system allows it.
12. Perform a soft reset on your device. Refer to your device's manual for instructions.
13. Check for available SYNC updates and update your system if needed.

If you are still experiencing an issue after completing the above troubleshooting, contact your preferred Ford Dealer. 

Perform the following troubleshooting steps in order. Check after each step to see if the issue has been resolved.

1. Turn the Bluetooth off and on with your device.
2. Connect your device via Bluetooth from the vehicle's SYNC menu. If the connection works, perform a key cycle. If the phone automatically connects again, the issue is resolved.
3. Perform a module reset.
4. Perform a key cycle.

5. Delete the device from the vehicle's SYNC menu using manual steps or voice commands. See the table below for steps:

   Manual Steps	Voice Commands
   Select Phone. Choose BT Devices. Select the phone. Choose Delete.	Select the Voice button. SYNC will ask for a command. Say, "Delete <Insert Name of Phone>." The screen will prompt for confirmation to delete. Choose Delete.

6. Delete SYNC from the device's Bluetooth menu. Refer to your device's manual for instructions.
7. Pair your phone with SYNC.
8. Delete your device from within the SYNC menu.
9. Delete SYNC from your device's Bluetooth menu. Refer to your device's manual for instructions.
10. Perform a reverse pairing of your phone if the SYNC system allows it.
11. Perform a soft reset on your device. Refer to your device's manual for instructions.
12. Check for available SYNC updates and update your system if needed.

If you are still experiencing an issue after completing the above troubleshooting, contact your preferred Ford Dealer.