Frequently Asked Questions
WHAT HAPPENS WHEN I UNPLUG MY VEHICLE WHILE HOME POWER MANAGEMENT IS WORKING?
If you unplug your vehicle while Home Power Management is transferring energy to your home, the energy transfer will stop automatically. You don't need to worry about changing any settings; just unplug and drive if you need to.
When you plug your vehicle back in, Home Power Management will resume its power transfer schedule.
HOW IS MY HOME POWER MANAGEMENT SCHEDULE DETERMINED?
Your charging and discharging schedule is created automatically from your schedule and preferences and can be viewed at energy.ford.com using your mobile device.
Home Power Management does not support custom scheduling.
HOW DO I REPORT PROBLEMS WITH MY HOME POWER MANAGEMENT SERVICE?
If you are experiencing problems with your Home Power Management service, please contact Ford at myenergy@ford.com.
CAN YOU TELL ME HOW TO UNENROLL FROM HOME POWER MANAGEMENT?
If you are enrolled in Home Power Management as a member of the Early Access Program, you can contact myenergy@ford.com to request to be unenrolled.



