FAQs
What happens if I unplug my vehicle during a Ford Energy Rewards event?
If you need to use your vehicle, you can always unplug it and drive without having an impact on your participation in the utility program.
What happens if my utility company is not listed under Ford Energy Rewards?
If your utility provider is not listed, you are not able to enroll in Ford Energy Rewards at this time. You can check back in the future to see if your utility provider is teaming up with Ford.
Can I enroll in multiple energy services?
Ford Energy Services are meant to work together to help protect your home, potentially lower your energy costs, and help reduce strain on the grid — all at the same time.
Home Power Management and Ford Energy Rewards do not interfere with each other. You can be enrolled in both programs at the same time.
Home Backup Power only works when your connection to the grid is disrupted and does not interfere with other energy services.
How do I report problems with my Ford Energy Rewards service?
If you have questions related to charging your vehicle or paused charging, please visit your Account Dashboard to submit a Technical Support request, or contact Ford at (800) 392-3673. If you have questions specific to your specific utility program or your incentives, please contact:
DTE Customers
SmartCharge@dteenergy.com
XCEL Customers
electricvehicles@xcelenergy.com
SMUD Customers
EVCharge@smud.org
Duke Energy Customers
HomeChargingPlanNC@duke-energy.com
Can you tell me how to unenroll from Ford Energy Rewards?
Get instructions on how to unenroll from Ford Energy Rewards.
Where can I find additional answers for Ford Energy Rewards?
DTE Customers
https://www.ford.com/grid/dte#:~:text=Frequently%20Asked%20Questions
XCEL Customers
https://www.ford.com/grid/xcel#:~:text=Frequently%20Asked%20Questions
SMUD Customers
https://www.ford.com/grid/smud#:~:text=Frequently%20Asked%20Questions
Duke Energy Customers
https://www.ford.com/grid/duke#:~:text=Frequently%20Asked%20Questions
