SYNC 4 Connected Navigation Renewal Frequently Asked Questions

Unfortunately, Connected Navigation is non-refundable. However, for the remainder of your Connected Service plan, you will have access to great content such as weather information, YELP reviews of locations you wish to visit, and other pertinent information.

You can purchase or renew Connected Navigation within 30 days of the subscription expiration date. In the case of a free trial, you can only renew within 30 days of its expiration date.

Visit the Ford Connected Services website to purchase or renew your Connected Navigation option. 

You can also log in to the Ford app to access the website:

1. Log in to the Ford app.
2. Scroll down to Connected Services under Glove Box.
3. Click on the link provided to access the connected service's website.

The free trial begins on the vehicle's What is the warranty start date?. 

Yes. However, the free trial period must fall between the vehicle's What is the warranty start date? and the free trial’s end date.

$80 per year.

Ensure the following:

• The radio button must be selected to set the credit card entered as the default card.
• The radio button must be selected for Terms and Conditions.
• The security code on the back of the credit card, credit card expiry, credit card number, and name on the credit card must be entered exactly as they appear. 

If there is still an issue, contact your credit card provider.

Note: If you completed the purchase on the Ford Connected Services website but have not received an email confirmation, check your junk mail to see if it appears there.

No. Credit card information is not stored. You will need to manually renew within 30 days of the expiration date. Reminder notifications will appear on your vehicle's SYNC screen and in the Ford app before 30 days and during the 30 days.

If renewal has not been done prior to the expiration of the services, you will notice that the full functionality of the Connected Navigation (90-day trial) services is not available. You will have the option to purchase the Navigation subscription at any time to return the full functionality of the Connected Navigation (90-day trial) services. The purchase would then be for one calendar year, with the purchase date as the start date.