How do I report a successful SYNC installation?

You can report a completed SYNC^®* update on the SYNC software update website. You need to use your computer and the USB drive you performed the update with.

To record a successful SYNC software update:

1. Insert the flash drive, also known as a USB or thumb drive, you used for the update into your computer.
2. Go to the SYNC Software Update page.
3. Scroll down to Step Three: Confirm Update on the SYNC software update page.
4. Click on Browse for log file.
5. Select the XML log file in the SYNCMyRide folder on your flash drive.
   
   Note: An example of the file you will upload is "sync_48474463_1A2B3C4D5E6F8G8H9.xml." Your filename will differ because it will contain your Vehicle Identification Number (VIN). 

If you still require assistance, contact the Customer Relationship Center by calling 1-800-392-3673 or selecting our Live Chat option.

Note: If you have not yet performed a SYNC update, refer to the How do I install SYNC updates? topic for the steps.

More SYNC Information

For more detailed information on SYNC features and functions, visit our Ford support page and browse by your preferred topic.

Helpful SYNC Support Categories

• Getting Started with SYNC
• SYNC Troubleshooting
• SYNC Updates

Additional Information

How do I check for SYNC or Digital Experience updates?How do I install SYNC updates?

^*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.  

Wi-Fi is a registered trademark of Wi-Fi Alliance^®.