How do I contact Ford Roadside Assistance?

To contact Roadside Assistance Customer Service, call 800-241-3673 and provide your: 

• Location.
• VIN.
• Vehicle make, model, and color.
• License plate number.

To contact Roadside Assistance through the FordPass App:

Notes: For best assistance when requesting Roadside Assistance, we recommend you have your vehicle added to FordPass and have it authorized.

1. Log in to the FordPass App.
2. Go to the Service screen.

3. Tap Roadside Assistance.

   Note: To contact support directly, select the Call/Phone link in the upper right-hand corner.

4. Enter the following as needed:
   • Vehicle Location 
   • Location Type
   • Assistance Needed

• Note: Additional fields may appear depending on the option selected. 
   
• If you have an Electric Vehicle, you will need to confirm the following questions:
  • Where do you like to charge?
  • Keys present?
  • Customer with vehicle?
  • If the vehicle can be put in neutral?
  • Vehicle four-wheel drive?
  • Low clearance?
  • Has Trailer? 
• Contact Information
  • Mobile Number
    Note: May be listed as Your Phone Number†† in the FordPass App (may load automatically if added to your profile)
• Communication
  • Text Messages (you can swipe the toggle to the right in the box shown to sign up for text alerts) 
    Note: In order for your phone number to appear, you must have a number added to your profile. 

5. Select Submit Request. 

After submitting your request, the status of your request will appear on the Service screen. You can tap the box for more information, as well as the option to cancel your request.