How do I contact Ford Roadside Assistance*?

Roadside Assistance is included during the first five years or 60,000 miles from your vehicle's Warranty Start Date (whichever comes first) and with most Ford Protect Extended Service Plans.

To find warranty information for your vehicle, visit the Ford Support website and enter your Vehicle Identification Number (VIN).

Contacting Roadside Assistance

Choose from the drop-down options below:

By Phone

To contact Roadside Assistance Customer Service, call 800-241-3673 and provide your: 

  • Location.
  • VIN.
  • Vehicle make, model, and color.
  • License plate number.

Through the FordPass®** App

To contact Roadside Assistance through the FordPass App:


  1. Log in to the FordPass App.
  2. Go to the Service screen.
  3. Tap Roadside Assistance.

    Note: To contact support directly, select the Call/Phone link in the upper right-hand corner.

  4. Enter the following as needed:
    • Vehicle Location 
    • Location Type
    • Assistance Needed

      Note: Additional fields may appear depending on the option selected. 

    • If you have an Electric Vehicle, you will need to confirm the following questions:
      • Where do you like to charge?
      • Keys present?
      • Customer with vehicle?
      • Vehicle can be put in neutral?
      • Vehicle four-wheel drive?
      • Low clearance?
      • Has Trailer? 
    • Contact Information
      • First Name
      • Last Name
      • Mobile Number

        Note: May be listed as Your Phone Number†† in the 5.X experience (may load automatically if added to your profile)

    • Communication
      • Push Notifications
      • Text Messages (you can swipe the toggle to the right in the box shown to sign up for text alerts) 
    • Additional Notes (Optional) 

      Note: In order for your phone number to appear, you must have a number added to your profile

  5. Select Submit Request

After submitting your request, the status of your request will appear on the Service screen. You can tap the box for more information, as well as the option to cancel your request.

Additional Information

How do I claim a refund with Roadside Assistance?
What services are covered under Roadside Assistance?
Will Roadside Assistance help if my Electric Vehicle ran out of charge?

*Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations.

**FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

Only available in the FordPass App 4.X Experience. 

††Only available in the FordPass App 5.X Experience.