How do I contact Ford Roadside Assistance^*?

To contact Roadside Assistance Customer Service, call 800-241-3673 and provide your: 

• Location.
• Vehicle Identification Number (VIN).
• Vehicle make, model, and color.
• License plate number.

Note: For best assistance when requesting Roadside Assistance, we recommend you have your vehicle added to the app. 

To contact Roadside Assistance through the FordPass App:

1. Navigate to the Service screen.
2. Tap the Roadside Assistance tile.
3. Choose your vehicle that requires assistance. 
   • To complete your request using the app, tap Start Request.
   • If you want to call for help, tap Call Agent and use your phone dialer to complete the call when prompted. 
4. Complete the following listed items:
   • Vehicle Location 
   • Location Type
   • Assistance Needed
   • If you have an Electric Vehicle, you will need to confirm the following questions:
     • Where do you like to charge?
     • Keys present?
     • Customer with vehicle?
     • Vehicle can be put in neutral?
     • Vehicle four-wheel drive?
     • Low clearance?
   • Contact Information
     • First Name
     • Last Name
     • Mobile Number
   • Communication
     • Push Notifications
     • Text Messages
   • Additional Notes (Optional)
5. Select Submit Request. 
6. You will receive a confirmation that your request was submitted. 
7. Tap View Open Request to view a summary of your request. 

Note: You will also be requested to keep your phone near in case the Roadside Assistance team needs to contact you.