Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Ford Protect offers various extended service plans (ESPs) for repairs or maintenance coverage on eligible Ford vehicles after the What is the Ford New Vehicle Limited Warranty? has expired.
Select a question from the drop-down options below to learn more about Ford Protect Extended Service Plans.
Plan pricing varies depending on your vehicle, the length of the plan, and the coverage level you would like. To purchase a Ford Protect ESP, visit your preferred Ford Dealer or call Ford Protect Sales at 1-877-794-6434.
For information on available plans, visit the Ford Protect Extended Service Plan website.
Ford Protect ESPs, backed by Ford Motor Company, can protect you from unexpected vehicle repair costs after your What is the Ford New Vehicle Limited Warranty? has expired. Contract benefits include:
Ford offers several different Ford Protect ESPs, which cover a variety of components. Below is a table briefly summarizing each plan.
For more detailed plan coverage, as well as pricing information, visit the Ford Protect Extended Service Plan website.
Ford Protect ESPs
Ford Protect ESPs cover failure of covered components due to defects in material and workmanship. Normal wear and tear are not included. With covered repairs, you only pay the applicable deductible.
Refer to the table below for detailed information on each type of ESP Ford offers.
| Plan | Description | Ford | Competitive-Make | Time/Mileage | Roadside Assistance | Rental | Optional Key Services | Interest-Free Financing |
|---|---|---|---|---|---|---|---|---|
| PremiumCARE | 1,000+ Components Covered | ✓ | ✓ | New Plans: Up to the earlier of 10 years or 175,000 miles Used Plans: Up to the earlier of 6 years or 75,000 miles | ✓ | Standard | ✓ | ✓ |
| ExtraCARE | 113 Components Covered | ✓ | ✓ | New Plans: Up to the earlier of 10 years or 175,000 miles Used Plans: Up to the earlier of 6 years or 75,000 miles | ✓ | Standard | ✓ | ✓ |
| BaseCARE | 84 Major Components Covered | ✓ | ✓ | New Plans: Up to the earlier of 10 years or 175,000 miles Used Plans: Up to the earlier of 6 years or 75,000 miles | ✓ | Standard | ✓ | ✓ |
| PowertrainCARE | 29 Critical Components Covered | ✓ | ✓ | New Plans: Up to the earlier of 10 years or 175,000 miles Used Plans: Up to the earlier of 6 years or 75,000 miles | ✓ | Standard | ✓ | ✓ |
Maintenance Plans
Ford Protect Maintenance Plans cover vehicle maintenance needs.
Other Plans
Other plans offered through Ford Protect target specific types of protection (Tire and Rim Road Hazard, Windshield Road Hazard, Paint and Fabric, and more).
If you purchased the ESP at the time of the vehicle sale, the expiration date will be on the documentation you received. If that is not available, contact your Ford Dealer or Ford Protect Admin at 1-800-521-4144.
If you purchased the ESP at the time of the vehicle sale, your plan details will be on the documentation you received when you purchased your vehicle. If that is not available, contact Ford Protect Admin at 1-800-521-4144.
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