Pickup and Delivery provides an added convenience for customers whose personal circumstances may make it difficult to drop off/pick up their vehicle(s).
Important: If your vehicle cannot be driven and you need to get your vehicle into the dealership for diagnosis/repair, Roadside Assistance must be used for towing assistance to your preferred dealer.
Pickup and Delivery is an effortless door-to-door experience for customers needing vehicle service. A convenient option, arranging to have their vehicle picked up, provided a loaner, and redeliver their vehicle all without having to come to the dealership.
Pickup and Delivery provides customers with a convenient service option providing them more time, service on their terms, no wait at the dealership, access to a loaner vehicle, and not having to coordinate alternative transportation, trust and transparency for our customers.
Customer service repairs include retail and recalls. For other options, please contact your nearest dealer.
All Ford vehicles are eligible for this service.
Check with your nearest Ford dealership to see if they are participating in Pickup and Delivery.
Your local dealership may utilize in-dealership personnel or a driver network to provide this service. Please consult your local dealer for more information.
Your dealership is required to conduct a disinfecting process for loaners and customer vehicles.
Customers should contact their nearest Ford dealership to schedule a service appointment. Appointments will be arranged and coordinated by a Service Advisor or appointed by dealership staff.
Appointment reminders will be sent via the Service Adviser or Driver.
The dealership can meet the customer or pick up their vehicle at the location of their choice, but they must be physically present at the time of service. Please consult your local dealer for more information.
Upon completion of service, your dealership will provide an overview of all the work performed. The Service Advisor will provide the completed Repair Order (RO) for the customer. Some states may require a customer signature for the RO.
The Service Advisor will determine if those services can be performed during the current visit or if you will need to schedule another appointment.
Dealerships are independently owned and operated. This is a voluntary program that dealers may participate in and they may charge a fee at their own discretion.
This is a new program and we do not have access to that info currently. We advise you to check with your local dealers to see if they charge a fee.
Payment is due upon completion of services.
Payment options do not accept cash as a form of payment, but are able to review with you what credit cards are accepted for the service(s). A Ford Service Credit Card can be used as well. Customers may be able to pay their technicians on-site. Please consult your local dealer for more information.
Please consult your local dealer for more information.
As soon as you realize that you may not be home in time to meet your Pickup and Delivery driver, please contact your local dealer to reschedule.
Please consult your local dealer for more information.
Please consult your local dealer for more information.
Please consult your local dealer for more information.
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