Ford Rewards Frequently Asked Questions

In order to join Ford Rewards, you will need to:

• Create an account through FordRewards.com and/or download the Ford app for iPhone® or Android™ mobile phones.
• Add your name and address to your profile.

If you have a Ford Rewards Visa Signature Credit Card and do not yet have a Ford Rewards account, sign up for an account at FordRewards.com using the same name and email address you use for your Ford Rewards Visa to automatically link your accounts.

If you have more than one Ford Rewards account, please call the Rewards Center at 833-385-0516 before deleting or editing any account or profile information. 

Ford Rewards Points^* can only be earned and redeemed in the United States (excluding U.S. territories). However, if you have a Ford Rewards Visa Signature Credit Card, you can earn Points on international purchases wherever Visa is accepted. International purchases may result in additional fees.^**

No. Your Ford Rewards account is unique to you as a member, not a vehicle. However, some Points^* earning and redeeming opportunities are limited to Ford vehicle ownership. You can learn more in the Earning Points and Redeeming Points FAQ sections.   

No. Ford Rewards accounts are unique to each member, even within the same household, and Points cannot be combined or transferred to other accounts. Points^* earned or redeemed during a single transaction cannot be split between accounts.  

Yes. You can belong to both programs, but your accounts remain separate, and Points^* cannot be combined to be redeemed for a single transaction. 

You can view your balance online in your Ford Rewards Dashboard or through Account dashboard in the Ford app. A Ford Dealer can also look up your Points balance.  

No. There is no limit on earning Points^* or redemption.

Yes. Points^* expire after 18 months of inactivity. To keep your account active, complete at least one transaction that either earns or redeems Points every 18 months.  

No. There is no cost to join.

Your Ford account profile is connected to your Ford member account. Sign in to your Ford profile to add, update, or edit your name or address. 

If your email or other information is missing or incorrect, please call the Rewards Center 833-835-0516.

Once you create your Ford Rewards account, you can earn Points for the following eligible purchases:

• Vehicle Purchase or Lease: You can earn a set amount of Points for an eligible Ford vehicle purchase or lease^†.
  • If the vehicle is new, you also need to connect your vehicle to the Ford app within 60 days of your purchase or lease to earn Points^*. The Ford app, compatible with select smartphone platforms, is available via download. Message and data rates may apply. You can find step-by-step instructions here: Connect your vehicle.
  • If your vehicle was purchased or leased after 11/06/2025, you must also set a preferred Dealer within 60 days of the sales transaction to earn your new vehicle purchase Points (a Vehicle Identification Number is required to complete this step)^†.
• Ford Service Transactions: You can also earn 10 Points per $1 spent on Ford, Motorcraft®, or Omnicraft™ parts and associated labor for eligible services completed at a participating Ford Dealership^††.
• Other Ford Purchases: You can earn 10 Points per $1 spent on eligible Connected Services and on eligible purchases from ford.com/accessories, ford.com/parts, or merchandise.ford.com when you are signed in to your Ford Rewards account.^‡
• Ford Rewards Visa Signature Credit Card: You can earn 16 Points total per $1 spent. That is 6 Points per $1 spent on Ford.com and Ford Dealership purchases using your Ford Rewards Visa, plus 10 Points per $1 spent as a Ford Rewards member for Ford Service and Ford.com purchases of Parts and Accessories and eligible Connected Services^a.
  • Earn 6 Points per $1 spent using your Ford Rewards Visa on purchases at grocery stores, restaurants, gas and EV charging stations, and on auto insurance, tolls, and parking.^b
  • Earn 2 Points per $1 spent on everything else purchased with your Ford Rewards Visa.^b

Additional earning opportunities are also available to Ford Rewards Visa cardholders.

Learn more from the Ford Rewards Visa Signature Credit Card FAQs or visit fordrewards.com/visa.

To earn points for a new vehicle purchase, you must use the Ford App to authorize the vehicle modem. You can earn Points on eligible purchases and service at Ford Dealerships and online at Ford.com without using the Ford App. You can also access your account through your Ford Rewards Dashboard to see all the ways you can currently earn Points.

To earn Points for your vehicle purchase you must:

• Purchase or lease a new^† or Ford Blue Advantage™ certified vehicle^d from a participating Ford Dealership.
• Join Ford Rewards, if you aren’t already a member, within 60 days of the sales transaction^*.
• Connect your vehicle with your Ford app^e within 60 days of sales transaction (only required for new vehicle purchases and leases).
• If your vehicle was purchased or leased after 11/06/2025, you must also set a preferred Dealer within 60 days of the sales transaction to earn your new vehicle purchase Points (a Vehicle Identification Number [VIN] is required to complete this step)^d.

When you create your Ford Rewards account^* within 60 days of an eligible vehicle purchase or lease and connect your vehicle (only required for new vehicle purchases and leases), you’ll earn a set amount of Points determined by the vehicle you purchase or lease:

• 31,000 Points for a new gas, diesel, or hybrid vehicle^†
• 22,000 Points for a new electric vehicle^†
• 22,000 Points for a Ford Blue Advantage^™ Gold Certified pre-owned vehicle^d
• 11,000 Points for a Ford Blue Advantage Blue Certified pre-owned vehicle^d

If your vehicle was purchased or leased after 11/06/2025, you must also set a preferred Dealer within 60 days of the sales transaction to earn your new vehicle purchase Points (a Vehicle Identification Number is required to complete this step)^†.

You can earn 10 Points^†† for every dollar spent on eligible Ford Service and Quick Lane® transactions paid for using a prepaid maintenance plan or out-of-pocket. Share your Member ID with your Ford Dealer at time of service and make sure the information on your invoice matches your Ford profile.

Service completed with non-Ford parts, warranty, recall, or other complimentary service repairs, and services redeemed with Points are not eligible to earn Points. View eligible services and participating Dealerships.

No. To earn Ford Rewards Points for service parts and related labor,^†† the service must be completed using Ford, Motorcraft, or Omnicraft™ parts by a participating Ford Dealership.  

If you pay for an ineligible service using your Ford Rewards Visa Signature Credit Card, you can still earn 6 Points per $1 spent^c. Learn more in the Ford Rewards Visa Signature Credit Card FAQs section.

Yes. You can earn Points for eligible service transactions paid for using a prepaid maintenance plan or out-of-pocket. Share your Member ID at the time of service and make sure your name and address on your invoice match your name and address in your Ford profile.

Service completed with non-Ford parts, warranty, recall, or other complimentary service, and services redeemed with Points are not eligible to earn Points. 

Yes. You can earn Points^* for any parts you purchase online at ford.com/parts when you are signed in to your Ford Rewards account. You will also earn Points for any purchase of Ford, Motorcraft, or Omnicraft™ parts with associated labor for Ford Service at your participating Ford Dealership.  

If you redeem Points towards a part purchase, you will earn Points for the amount you pay out of pocket (if any).

Yes. You can earn Points^* for Ford accessories you purchase online at ford.com/accessories when you are signed in to your Ford Rewards account. If you redeem Points towards an accessories purchase, you will earn Points for the amount you pay out of pocket (if any).  

Customers cannot earn Points for taxes, shipping, fees, or the purchase of a gift card.  

Yes. You earn Points^* when you purchase Ford merchandise^‡ at merchandise.ford.com while signed in to your Ford Rewards account. 

If you redeem Points toward a merchandise purchase, you will earn Points for the amount you pay out of pocket (if any). 

You cannot earn Points for taxes, shipping, fees, or the purchase of a gift card. 

Yes. You can earn Points^* when you purchase any of these eligible Connected Services^f:

• Ford BlueCruise^g
• Ford Security Package^h
• Ford Connected Navigationⁱ
• Ford Connectivity Package^j
• Ford Premium Connectivity^k
• Mustang Mach-E GT Performance Upgrade

If you redeem Points towards a Connected Services purchase, you will earn Points for the amount you pay with a credit card. Complimentary trial subscriptions are not eligible to earn Points. 

As long as your Ford Rewards account is active, earned Points^* are typically added to your account within 10 days of a completed service visit, when online orders ship, or within 60 days of an eligible vehicle purchase. You can track your Points balance in your Rewards History.

Points earned on purchases made with a Ford Rewards Visa Signature Credit Card may take up to two billing cycles to added to your Ford Rewards account. See the Ford Rewards Visa Signature Credit Card Terms at comenity.net/ford/termsandconditions.

Ford Rewards Points^* can be redeemed for products and services when you sign in and shop online at Ford Rewards or share your Ford Rewards Member ID at a participating Ford Dealership. 

Yes. You can redeem Points toward the purchase or lease of a new or a Ford Blue Advantage™ Certified vehicle at any participating Ford Dealership.  

Yes. You can redeem Points for Ford Parts and associated labor at any participating Dealership.

Yes. You can redeem Points at Ford Dealerships and Quick Lane® Stores and when you sign in and make a purchase at ford.com/parts. You can pay in Points, cash, or a combination of both.

Yes. You can redeem Points at Ford Dealerships and Quick Lane® Stores and when you sign in and make a purchase at ford.com/accessories. You can pay in Points, cash, or a combination of both.  

Yes. You can redeem Points when you sign in with your Ford Rewards account on merchandise.ford.com. You can pay in Points, cash, or a combination of both.^‡

You cannot redeem Points toward taxes, shipping, fees, or the purchase of a gift card. 

Yes. You can redeem Points toward your first purchase of any of these eligible Connected Services^*:

• Ford BlueCruise^g
• Ford Security Package^h
• Ford Connected Navigationⁱ
• Ford Connectivity Package^j
• Ford Premium Connectivity^k
• Mustang Mach-E GT™ Performance Upgrade   

Yes. You can redeem Points toward the purchase of a Premium Maintenance Plan from Ford Protect and toward the first month’s payment of a Ford Protect Continued Service Plan. 

Yes. You can redeem Ford Rewards Points for eligible purchases at any participating Ford Dealership.  

Yes. Points will be refunded to your Ford Rewards balance if an item is returned.

There are three levels of Tier status: Bronze, Silver, and the highest Tier status, Blue. You can advance from Bronze to Silver to Blue and unlock new Ford Rewards benefits by completing Tier Activities^l.

Every customer starts in Bronze status. Complete two or more Tier Activities in a calendar year to advance to Silver status. Complete five or more Tier Activities in a calendar year to advance to Blue status.  

You will earn one Tier Activity^l when you:

• Purchase or lease a new Ford vehicle.
• Purchase or lease a Ford Blue Advantage™ vehicle.
• Complete an eligible Ford Service visit.
• Purchase Ford Parts, Ford Accessories, or Ford merchandise.
• Purchase an eligible Connected Services product.
• Purchase an eligible Ford Protect® Service Plan.

Ford Rewards members with a linked Ford Rewards Visa Signature Credit Card can also:

• Complete two Tier Activities and advance to Silver Tier when you make at least one (1) purchase using your Ford Rewards Visa each calendar year^m.
• Complete three Tier Activities and advance to Blue Tier, the highest Ford Rewards Tier, when you spend $25,000 using your Ford Rewards Visa in a calendar year^m. 

As long as the following conditions are met, you’ll complete Tier Activities for the following transactions:

New Ford Vehicle Purchase or Lease - complete one Tier Activity for every eligible new Ford vehicle purchase or lease if:

• Your vehicle is purchased or leased from a participating Ford Dealership.
• Your Ford Rewards account is activated within 60 days of the sale^†.
• You connect your new vehicle through the Ford app within 60 days of the sale^e.

Pre-Owned Vehicle Purchase or Lease - complete one Tier Activity for every eligible pre-owned Ford vehicle purchase or lease if:

• Your vehicle is purchased or leased from a participating Ford Dealership.
• The vehicle is Ford Blue Advantage™ Gold or Blue certified.
• Your Ford Rewards account is activated within 60 days of the sale^†.

If a Ford vehicle purchase or lease is canceled, the Tier Activity will be removed. If the canceled Tier Activity results in the member moving to a higher Tier, their Tier status expiration will be shortened to the end of the current year.​ Tier one activities can be completed through the following: 

• Ford Service - complete one Tier Activity for every eligible Ford Service paid for with Points, a prepaid maintenance plan, or out-of-pocket. Warranty, recall, and complimentary services or services that use non-Ford parts will not complete a Tier Activity^††.
• Ford Parts - complete one Tier Activity for every order placed at least 24 hours apart at ford.com/parts. You must be signed in when you place your order. If the part is returned, you will keep the completed Tier Activity.  
• Ford Accessories - complete one Tier Activity for every order placed at least 24 hours apart at ford.com/accessories. You must be signed in when you place your order. If the accessory is returned, you will keep the completed Tier Activity.  
• Ford Merchandise - complete one Tier Activity for every order placed at least 24 hours apart at merchandise.ford.com. You must be signed in when you place your order. If the merchandise product is returned, you will keep the completed Tier Activity.  
• Ford Connected Services - complete one Tier Activity for each eligible Connected Services purchase per year paid for with Points or out-of-pocket. If a Connected Services product is canceled, you will keep the completed Tier Activity. Connected Services added to a vehicle purchase and complimentary trial periods do not count toward a completed Tier Activity.  

Note: If a member purchases the same qualifying Connected Services product on more than one vehicle, they’ll receive one Tier Activity for each vehicle if the vehicles are linked to a Ford Rewards account.

• Ford Protect® Extended Service Plans - Complete one Tier Activity for each eligible Ford Protect Extended Service Plan purchased using Points or paying out-of-pocket per year for each vehicle. If a Ford Protect Extended Service Plan is canceled, the member will keep the Tier Activity. Eligible plans include Ford Protect Continued Service Plan and Premium Maintenance from Ford Protect.

Note: If a member purchases the same eligible Ford Protect Extended Service Plan on more than one vehicle, they’ll receive one Tier Activity for each vehicle if the vehicles are linked to a Ford Rewards account.

• Ford Rewards Visa Signature Credit Card - complete two Tier Activities and advance to Silver Tier when you make at least one purchase using your Ford Rewards Visa each calendar year^m. Complete three Tier Activities and advance to Blue Tier, the highest Ford Rewards Tier, when you spend $25,000 using your Ford Rewards Visa in a calendar year^m.

No. There is no limit to how many Tier Activities you can complete.

Once you advance in Tier status, you will keep your status for the current year through the end of the following calendar year. To maintain or advance your Tier status, complete two or more Tier Activities in a calendar year for Silver status or five or more Tier Activities in a calendar year for Blue status. Tier status does not renew automatically.

Silver and Blue Tier members earn more Points on Ford Service purchases. 

• Silver Tier members earn 10 Points +5% bonus on Points per $1 spent on Ford Service.
• Blue Tier members earn 10 Points plus +10% bonus on Points per $1 spent on Ford Service^l.  

No. Only members with Silver or Blue Tier status are eligible for fuel savings from Shell and the Fuel Rewards® program.     

1. Sign up for the Fuel Rewards program through Ford Rewards and create your Fuel Rewards program account.
2. Before fueling at a Shell location, enter your Fuel Rewards Alt ID or swipe your Fuel Rewards card.

As a Silver or Blue Ford Rewards member, you will receive ongoing Complimentary Gold Statusⁿ in the Fuel Rewards program and save at least 5¢/gal on fuel at participating Shell stations.

Yes. Bronze, Silver, and Blue Tier status members are eligible for discounts on event tickets through TFL.

1. Visit https://fordrewards.tflpartners.com/ (Your Rewards discounts will only be available through the website at this link.)
2. Choose the events you would like to attend.
3. Follow the TFL checkout process. Your Ford Rewards discounts will appear automatically. 

As a Ford Rewards member, you will receive exclusive discounts on event tickets with no service fees at checkout.

For more information about your event tickets, email TFL at support@TFLpartners.com or call 800-578-3994 from 8:30 a.m. to 9:30 p.m. CT.  

No. Member benefits that don’t involve Points earning or redeeming will not appear in your Ford Rewards History. 

Yes. Ford offers the Ford Rewards Visa Signature Credit Card^c. For more card information and to check if you pre-qualify, visit fordrewards.com/visa or visit a participating Ford Dealership.

Ford Rewards is the Ford customer loyalty program. Anyone can become a Ford Rewards member and earn 10 Points^* per $1 spent on eligible Ford purchases.  

Ford Rewards members with a connected Ford Rewards Visa Signature Credit Card can earn 16 Points total per $1 spent. That's 6 Points per $1 spent on Ford.com and Ford Dealership purchases on your Ford Rewards Visa^b, plus 10 Points per $1 spent as a Ford Rewards member for Ford Service and Ford.com purchases of Parts and Accessories and eligible Connected Services^a.

• Cardholders can earn 6 Points per $1 spent at:
  • grocery stores
  • restaurants
  • gas and EV charging stations
  • on auto insurance
  • tolls and parking^c
• Cardholders can also earn 2 Points per $1 spent on everything else purchased with your Ford Rewards Visa^c.

For more details about the card or to check if you pre-qualify, visit fordrewards.com/visa. 

No. The Ford Rewards Visa Signature Credit Card has no annual fee.^o

You can see if you pre-qualify for a Ford Rewards Visa online or through a participating Ford Dealership. If you are not already a Ford Rewards member, you must sign up and activate your Ford Rewards account before you can pre-qualify for the credit card. Visit fordrewards.com/visa to learn more.   

If you are a Ford Rewards member and your Ford Rewards Visa Signature Credit Card is connected to your Ford Rewards account, just use your card wherever Visa is accepted.

• Earn 16 Points total per $1 spent. That’s 6 Points per $1 spent on Ford.com and Ford Dealership purchases using your Ford Rewards Visa,^b plus 10 Points per $1 spent as a Ford Rewards member for Ford Service and v purchases of Parts and Accessories and eligible Connected Services.^a
• Earn 6 Points per $1 spent using your Ford Rewards Visa on purchases at grocery stores, restaurants, gas and EV charging stations, and on auto insurance, tolls, and parking.^c
• Earn 2 Points per $1 spent on everything else purchased with your Ford Rewards Visa.^c

Sign in to your Ford Rewards account to use Points when you shop at Ford Rewards or share your Ford Rewards Member ID to use Points when you make a purchase at a participating Ford Dealership.

Visit comenity.net/ford or download the Bread Financial app to view your credit card account. To access your Ford Rewards account and view your Points balance, sign in at fordrewards.com.

You can call the number on the back of your card or visit comenity.net/ford.

You can use your Ford Rewards Visa and earn Points^** with every purchase everywhere Visa is accepted.

Ford Rewards Points expire after 18 months of Ford Rewards account inactivity. When you complete at least one eligible purchase every 18 months that either earns or redeems Ford Rewards Points, your Points will not expire.

If you close your Ford Rewards Visa Signature Credit Card voluntarily, or if your card is closed by the bank for any reason, you will still have access to Points you earned as a Ford Rewards member, subject to the Ford Rewards Terms and Conditions.    

Occasionally, Ford.com and Ford Dealership transactions are categorized as “Other Purchases,” which earn fewer Points per $1 spent than Ford transactions. When this happens, an automatic “adjustment” will add the missing Points to your account. This may take up to two billing cycles.

Points earned will typically appear in your account 10 days after a completed purchase or 10 days after items purchased online are shipped.  

If you aren’t earning any Points for your Ford Rewards Visa purchases, you may still need to link your card to your Ford Rewards account. You can confirm that your card is connected by checking your Ford Rewards Dashboard or connect your card by calling Ford Rewards at 833-835-0516.

If you are unable to find or have misplaced your Ford Rewards Visa, please call Comenity Capital Bank Customer Care at 844-271-2532 (TDD/TTY: 888-819-1918) immediately. You will be able to cancel your card and have a new one issued using the automated system or by speaking with a customer care representative. 

If your Ford Rewards Visa was stolen or you suspect fraud, please call Comenity Capital Bank Customer Care at 844-271-2532 (TDD/TTY: 888-819-1918) immediately. A customer care representative will be able to address your concerns, cancel your card, and issue a new one.  

If you can access your account online, visit comenity.net/ford and lock your card to help prevent unauthorized transactions. 

Ford Rewards Visa cardholders earn Points^** for the total purchase, including taxes, fees, and shipping, for eligible purchases made using their card.

Yes. Ford Rewards Points earned from a purchase made with your Ford Rewards Visa will be removed from your Points balance if your purchase is returned or cancelled.