Ford Charge offers public DC Fast Charging at select Ford Dealer locations. Ford Charge Fast Chargers are open to compatible vehicles of all makes, not just Ford electric vehicles (EVs).
You can activate and pay for charging at Ford Charge using any of the methods below.
Find a Ford Charge location near you on the Ford app or use the Ford Charge map below. For additional charging support, see the Frequently Asked Questions.
Payment Methods for Ford Charge
Click on the icons below for detailed instructions.
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Paying with Plug & Charge | Paying with the Ford App | Paying with the Shell App | Paying with Credit/Debit or Mobile Wallet |
Ford Charge Locations
Use the map below to find a Ford Charge public charger near you.
Paying with Plug & Charge
Ford EV drivers can use Plug & Charge at Ford Charge Locations. Plug in your vehicle and watch the charging session begin.
With Plug & Charge, you do not need to use an app or a credit card at each visit. It automatically links your vehicle to the preferred payment method on your BlueOval™ Charge Network account.
If Plug & Charge does not automatically activate on your Ford EV, take the following steps to enable it:
Open the Ford app on your smartphone. The Ford app is available on:
- Tap the lightning bolt icon at the bottom of the screen.
- Select Charge payment and access.
- Tap the Plug & Charge toggle to the on position.
Note: If someone has shared charging access to the BlueOval Charge Network with you, you will not be able to change this setting.
For more information, see our article on Plug & Charge for all-electric Ford vehicles.
Paying with the Ford App
To pay for your charging session:
Open the Ford app on your smartphone. The Ford app is available on:
- Tap the lightning bolt icon at the bottom of the screen.
- Select Find public charging.
- Locate the charger you want to use and tap Charge here.
- Match the charger name you want to use. Look for the "Hello, my name is..." label.
- Locate the letter that corresponds to the connector you want to use (A or B) on the front of the charger.
- Tap Start charging on the corresponding charger in the Ford app.
- Connect your vehicle to the charger after you receive confirmation of activation.
Important: Never use a connector that appears damaged.
Your charging session should begin momentarily.
For more charging help, see:
- Activating a BlueOval Charge Network Account
- Starting and Stopping a Charge Session
- Charge Session Troubleshooting
Paying with the Shell App
All EV drivers can use a Shell account to activate and pay with Ford Charge. To pay for your charge:
Open the Shell: Fuel, Charge & More app on your smartphone. It is available on:
- Locate the name of the charger you want to use. Look for the "Hello, my name is..." label.
Notes:- If you do not see the Ford Charge location listed, ensure the "Shell Recharge Only" filter is not selected.
- Make sure that you are using the Shell: Fuel, Charge & More app. It has replaced the Shell Recharge app.
- Locate the letter that corresponds to the connector you want to use (A or B) on the front of the charger.
- Follow the instructions provided in the Shell: Fuel, Charge & More app to begin charging. Your charging session should begin momentarily.
Important: Never use a connector that appears damaged.
When paying with the Shell: Fuel, Charge & More app, a pre-authorization hold of $75 will be placed on your credit/debit card by Shell to ensure funds availability for your charging session. This hold is not a bill. It will be released when charging is completed and removed by your financial institution.
For questions regarding the release of pre-authorization holds, contact your financial institution.
Paying with a Credit/Debit Card or Mobile Wallet (if Available)
- Tap the connector you want to use (A or B) on the charger screen.
- Choose Credit Card/Mobile Wallet as your payment method.
- Insert, tap, or swipe your credit/debit card or tap your mobile wallet on the card reader to activate your payment method. Wait for the payment to be authorized.
- Connect your vehicle to the charger when prompted.
Important: Never use a connector that appears damaged.
When paying with a credit/debit card or mobile wallet, a pre-authorization hold of $50 will be placed on your card by NAYAX EV VEHICLE CHARGING to ensure funds availability for your charging session. This hold is not a bill. It will be released when charging is completed and removed by your financial institution.
For questions regarding the release of pre-authorization holds, contact your financial institution.
Notes:
- Credit/debit card terminals may not be available at all locations.
- At locations without an available credit/debit card terminal, an app payment method must be used.
- Contactless payments must be made on the credit card reader and not on the RFID touch zone.
- To obtain a receipt for credit/debit card transactions, visit fordcharge.cc/receipt.
Additional Ford Charge Support
Select from the questions below to learn more about using Ford Charge DC Fast Chargers.
How do I stop a charge session?
- Select the connector your vehicle is plugged into (A or B) to bring up the Charging Session screen.
- Tap the red Stop Charging button.
Once the screen indicates that charging has stopped, you can remove the connector from your vehicle.
Can two vehicles use one charger at the same time?
Yes, Ford Charge DC Fast Chargers are capable of charging two vehicles at the same time.
Note: When two vehicles are using the charger at the same time, power is shared equally between them.
How much does it cost to charge at a Ford Charge Fast Charger?
Prices for charging are independently set by each Ford Dealer, not by Ford.
For any feedback on pricing, please contact the dealer.
What factors may impact my charging speed?
- Your EV's ability to accept power, including:
- State of charge
- Battery temperature
- Other factors
- The power limit of the charger.
- The current limits of the charging cable.
Charging can only occur at the slowest speed based on the above factors.
How do I determine the charging power of my EV and Ford Charge Fast Charger?
Charging power is defined in kilowatts (kW), or 1,000 Watts and is the product of two variables:
- EV battery voltage (V).
- The charging current being provided to your vehicle, measured in amps (A).
You can determine the charging power your vehicle is receiving by using the following equation: Watts = Volts x Amps
Note: To view your vehicle’s battery voltage while charging, check the charge session details screen on the Ford Charge Fast Charger.
Why is my charging speed lower than the charger’s rated speed?
Ford Charge Fast Chargers:
- Come in one of two power output levels: 120 kW or 240 kW.
- Are equipped with 300 amp (A) cables.
- Can split charging power equally for two vehicles at the same time.
Generally, charging speed will fall into the ranges below:
Vehicle Voltage | Ford Charge 120 kW DC Fast Charger | Ford Charge 240 kW DC Fast Charger | ||
Single Vehicle | Power Sharing | Single Vehicle | Power Sharing | |
| 400V | Up to 120 kW | Up to 60 kW | Up to 120 kW | Up to 120 kW |
| 800V | Up to 120 kW | Up to 60 kW | Up to 240 kW | Up to 120 kW |
Notes:
- The power level of each Ford Charge DC Fast Charger can be found on the "Getting Started" label on the front of the charger.
- To view your vehicle’s battery voltage while charging, check the charge session details screen on the DC Fast Charger.
How do I get further assistance?
If you are in need of support while using a Ford Charge Fast Charger, contact the 24-hour driver support line.
- US Support Line: 1-888-357-1009
- Canada Support Line: 1-888-357-1019
Additional Information
How do I use a Ford Dealer Level 2 AC Charger?
How do I start and stop a public charging session?
How do I find public charging for my all-electric Ford?
The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
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