Purchase FAQs


  • Log in to Account Manager to make a principal-only payment.

    Log in to Account Manager to make a principal-only payment. 

  • What programs are offered to help maintain my vehicle or protect it from damage?

    Ford Credit provides access to a variety of different programs to help protect your vehicle from damage. For more information, visit Vehicle Protection.

  • Am I eligible for a payment extension?

    Payment extensions allow you to defer a payment until a later date. A payment extension is a service provided to our customers to assist them in resolving a temporary financial burden. Accounts may be eligible to request and process an extension online. Please visit Account Manager to determine if your account is eligible. If you are unable to complete an extension online or the requested terms do not meet your needs, please contact Customer Service.

  • Do I still pay interest on a payment extension?

    Interest, will continue to accrue on your account. Your next payment will be applied first to any earned and unpaid interest and then to other amounts you owe. Because of the extension, your unpaid amount financed, or the principal balance, may not be reduced as rapidly as it would have under your original payment schedule. This may result in you owing more interest over the term of your contract than originally disclosed on your contract.

  • Can I request to waive the late charge?

    Please contact Customer Service if you have a question concering a late charge.

  • What if I get an extension but have automatic payments?

    An extension must be processed at least two days before a scheduled payment to avoid having the payment pulled. Ford Credit will resume automatic payments with your next payment due. 

Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Phone

1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

Mail
If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.