What is Multi-Factor Authentication (MFA)?

MFA is a layer of security added to the log-in process to help us better protect your sensitive information. All U.S. Ford Credit customers must set up and use MFA to log in to Account Manager.

What are my authentication options?

You will need to authenticate every time you log in, no matter what device. We provide three options: SMS (text), email or an authentication app. You will be required to validate your username email address prior to choosing your MFA preferred method.

1. Sign in to Account Manager with your username and password.
2. Check your username email address and enter the code received, then click Submit.
3. You will be presented with the Set Up Multi-Factor Authentication pop-up message. 

If you choose to authenticate through SMS (text), follow these steps for set up and use:

1. Click on Setup just below SMS Authentication
2. From the Enter Your Mobile Number page, enter mobile number and select Request Code.
3. Enter the code received on your mobile number and select Submit.
4. From the Multi-Factor Authentication Success pop-up, click Continue and you will be taken to the Account Manager Payments overview page.

If you choose to authenticate through email, follow these steps for set up and use:

1. Click on Setup just below Email Authentication.
2. From the Multi-Factor Authentication Success pop-up, click Continue and you will be taken to the Account Manager Payments overview page.

If you choose to authenticate through an authenticator app, follow these steps for setup and use:

1. Click on Setup just below App Authentication.
2. Download an authenticator app of your choice. 
3. You may either scan the QR code with the app or enter the code presented on the app, then click Submit.
4. From the Multi-Factor Authentication Success pop-up, click Continue and you will be taken to the Account Manager Payments overview page. 

You may change your authentication method at any time through Account Manager by following these steps:

1. Go to your web browser and visit Account Manager.
2. Click on the Settings gear icon.
3. Click on Profile.
4. Click on Add/Update MFA.
5. Click on Add for a new method or Edit to change your current method.
6. Follow the on-screen instructions to complete authentication updates.
7. After you complete the above steps, you will need to visit the Account Manager website to sign in.

What if I experience issues with MFA?

Please contact customer service. You can use the Account Manager chat feature or call 1-800-727-7000.