Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Payload capacity refers to the combined maximum allowable weight of cargo and passengers that the vehicle is designed to carry. Towing capacity refers to the highest possible weight of a fully loaded trailer the vehicle can safely tow.
GVWR stands for Gross Vehicle Weight Rating. It represents the maximum weight that a vehicle is designed to safely carry, including its own weight, passengers, cargo, and accessories. Towing capacity refers to the maximum weight that a vehicle can safely tow behind it. This weight includes the trailer being towed and any cargo loaded onto the trailer.
While both GVWR and towing capacity relate to a vehicle's ability to carry weight, they are not the same. GVWR is about the total weight the vehicle itself can handle while towing capacity is about the weight the vehicle can pull behind it.
GCWR stands for Gross Combined Weight Rating. It represents the maximum allowable weight of the towing vehicle and the loaded trailer – including all cargo and passengers – that the vehicle can handle without risking damage.
To calculate the GCWR, refer to the specifications shown on the Ford Towing Calculator (Calculated based on VIN#) or listed in Ford RV Towing Guide. Once you have the GCWR, you can determine the maximum weight your combination of tow vehicle and trailer can safely operate at, ensuring that you do not exceed this limit to maintain safe towing conditions.
To calculate your vehicle's GCWR and maximum payload rating, locate these key specifications:
Tongue weight refers to the downward force exerted on the hitch ball by the trailer coupler. It's an important factor in towing safety as it affects the stability and handling of the tow vehicle and trailer combination.
To calculate tongue weight:
Curb weight refers to the weight of a vehicle including all standard equipment, fluids (such as fuel and oil), and a full tank of fuel, but excluding any passengers or cargo. It represents the weight of the vehicle in its factory condition, ready for operation on the road.
The curb weight of a vehicle should be measured on a scale.
GAWR stands for Gross Axle Weight Rating. It is the maximum weight that each axle on a vehicle is designed to support. The front axle rating is the Front GAWR and rear is the Rear GAWR.
The Front GAWR and Rear GAWR is listed on a label inside the driver side door jamb or in the vehicle's owner manual.
Once you have the GAWR for each axle, you can determine the maximum weight that can be placed on each axle without exceeding its capacity. This helps ensure safe handling and performance of the vehicle, preventing overloading that could lead to mechanical failures or accidents.
When loading cargo or passengers onto a vehicle, it's important to distribute the weight evenly between the axles and ensure that the total weight does not exceed the GAWR for any individual axle.
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