What do I do if I cannot hear a ringtone when receiving calls using Android Auto™* with SYNC®** 3?
If you are unable to hear an incoming call with Android Auto on SYNC 3:
- Confirm your phone is connected to SYNC via Bluetooth®*** by checking your device's Bluetooth connection list and enabling SYNC.
- Use your vehicle's SYNC screen to complete the following:
- Tap the Settings tab.
- Press Phone.
- Touch Set Phone Ringtone.
- Tap Use Phone Ringtone.
- Connect your phone to Android Auto.
If these steps do not resolve your issue, contact the Customer Relationship Center by calling 800-392-3673 or clicking LIVE CHAT.
*Android Auto is a trademark of Google LLC.
**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
***The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. (If also using Bluetooth logos, use the following: The Bluetooth work mark and logos are trademarks of the Bluetooth SIG, Inc.)