What do I do if I cannot hear a ringtone when receiving calls using Android Auto™* with SYNC®** 3?

If you are unable to hear an incoming call with Android Auto on SYNC 3:

  1. Confirm your phone is connected to SYNC via Bluetooth®*** by checking your device's Bluetooth connection list and enabling SYNC.
  2. Use your vehicle's SYNC screen to complete the following:
    1. Tap the Settings tab.
    2. Press Phone.
    3. Touch Set Phone Ringtone
    4. Tap Use Phone Ringtone.
  3. Connect your phone to Android Auto

If these steps do not resolve your issue, contact the Customer Relationship Center by calling 800-392-3673 or clicking LIVE CHAT.

Additional Information

How do I disable Android Auto with SYNC?

*Android Auto is a trademark of Google LLC.

**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

***The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. (If also using Bluetooth logos, use the following: The Bluetooth work mark and logos are trademarks of the Bluetooth SIG, Inc.)