My e-mail address, phone number, or authenticator app has changed. How do I receive an authentication code?

You can add, edit, or remove your e-mail address, phone number, or authenticator app in the Ford Credit Mobile App or Account Manager to receive multi-factor authentication (MFA) codes. Please note, you must have access to your current MFA method to make any updates. 

Overview

There are two ways to add, edit or remove your authentication methods.

Ford Credit Mobile App

To Add New or Edit Current Authentication Method(s)

1. Download the Ford Credit Mobile App from the Apple App Store or Google Play Store.
2. Once the app is downloaded, click Sign In to enter your username and password.
3. After you sign in, select Settings.
4. Select Sign in & Security then click Manage Settings.
5. Select Add next to the method you would like to add or select Edit to update your current method.
6. Follow the steps below based on method:
   • For e-mail:
     1. Enter new email address and select Request Code.
     2. Access e-mail inbox to get verification code then enter verification code received. Click Submit.
     3. You will receive Success pop-up message.
   • For SMS/Text:
     1. Enter mobile number and select Request Code.
     2. Access text messages to get verification code then enter verification code received. Click Submit.
     3. You will receive Success pop-up message.
   • For authentication app:
     1. You will be prompted to download an authenticator app or open the authenticator app.
     2. Scan the QR code or manually enter the code.
     3. You will receive Success pop-up message.

To Remove an Authentication Method

1. Download the Ford Credit Mobile App from the Apple App Store or Google Play Store.
2. Once the app is downloaded, click Sign In to enter your username and password.
3. After you sign in, select Settings.
4. Select Sign in & Security then click Manage Settings.
5. Select Remove next to the method you want to delete.
   Note: You must keep at least one active MFA method.

Account Manager Online

To Add New or Edit Current Authentication Method(s)

1. Go to accountmanager.ford.com.
2. Click Sign In to enter your username and password.
3. After you sign in, select Profile Information.
4. Under Account Security, select Manage to open Sign In Credentials page.
5. Select Add next to the method you would like to add or select Edit to update your current method.
6. Follow the steps below based on method:
   • For e-mail:
     1. Enter new email address and select Request Code.
     2. Access e-mail inbox to get verification code then enter verification code received. Click Submit.
     3. You will receive Success pop-up message.
   • For SMS/Text:
     1. Enter mobile number and select Request Code.
     2. Access text messages to get verification code then enter verification code received. Click Submit.
     3. You will receive Success pop-up message.
   • For authentication app:
     1. You will be prompted to download an authenticator app or open the authenticator app.
     2. Scan the QR code or manually enter the code.
     3. You will receive Success pop-up message.

To Remove an Authentication Method

1. Go to accountmanager.ford.com.
2. Click Sign In to enter your username and password.
3. After you sign in, select Profile Information.
4. Under Account Security, select Manage to open Sign In Credentials page.
5. Select Remove next to the method you want to delete.
   Note: You must keep at least one active MFA method.

What if updating your authentication method does not work?

If you no longer have access to your current e-mail address or having issues updating authentication method, contact us at 800-727-7000 for assistance.
 

Additional Information

• How do I update my account information (address, phone number, e-mail)?