Why is my activation pending in FordPass?

Your FordPass®* activation can go into a pending status for multiple reasons, including signal strength and approval status. Refer to the steps below for more details.

Note: If you need to approve a request, visit the How do I authorize another user in the FordPass App? topic for instructions. 

Access Pending in FordPass

Refer to the table below for your next steps based on the pending access issue.

SituationSteps
Your access is pending in FordPass and you are the primary user.

Complete the vehicle connection.

  1. Safely enter your vehicle.
  2. Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.
  3. Confirm that your in-vehicle connectivity settings are on.
  4. Open the FordPass app.
  5. Tap the Connect to Vehicle tile.
  6. Select I've Started My Vehicle.
  7. Read and accept the prompt on your vehicle screen. 
  8. Press Check Connection Status once you accept the in-vehicle prompt.

FordPass will route you back to the Vehicle screen and the remote commands (if available) should appear below your vehicle image.

Note: The connection may take up to two minutes to complete. 

Your access is pending in FordPass and you receive a message advising your Connectivity Settings are off.

Enable your vehicle connectivity.

  1. Open the FordPass app.
  2. Tap the Connect to Vehicle tile. 
  3. Follow the instructions to enable connectivity settings on your vehicle screen.
  4. Select I've Enabled Connectivity in FordPass. 
  5. Read and accept the prompt on your vehicle screen. 
  6. Press Check Connection Status once you accept the in-vehicle prompt.
Your access is pending in FordPass and you are a secondary user.

Check your access status.

  1. Open the FordPass app.
  2. Tap the Access Pending tile.
  3. Select Check My Access Request.

One of the following options will appear:

  • Access Pending: This means an authorized driver has not approved your request. 
  • Access Denied: This means your request has been denied. 

If you need additional assistance, contact a Guide using the Account > Contact Help options. 

More FordPass Information

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.

Helpful FordPass Support Categories

Additional Information 

How do I request FordPass vehicle access?

*FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

**The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.