What happens if I lose my device and FordPass is active?
Your lost mobile phone and email can allow access to your FordPass®* account(s), which can be used to bypass your vehicle's security. Use the steps below to regain security.
- Secure your email used to register with FordPass to prevent others from accessing it.
- Submit a FordPass password reset request to send a security email confirmation to the registered email.
- Consider changing the password on your email account.
Important: This may trigger a sign-out on other devices and applications. This helps to ensure no unauthorized person has access to your email.
- Perform a modem reset to remove user authorizations.
- Obtain a new or temporary device that is compatible with FordPass.
- Download FordPass from the App Store® (iOS®) or Google Play™ (Android™).
- Open FordPass and initiate a password reset.
- Enter your new credentials on the FordPass login screen after resetting your password.
- Check your vehicle list once FordPass loads.
- Proceed to activate your vehicle again for command-and-control access.
Important: Only grant vehicle activation permission to accounts you know and trust.
If you cannot complete any of the FordPass steps above, contact a Guide for additional support.
*FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
App Store and iOS are service marks of Apple Inc.
Google Play and Android are trademarks of Google LLC.