How do I activate my vehicle's modem using the Ford app?

Activating your vehicle's modem enables your remote commands as well as other features in the Ford app^*.

Before you begin, the following pre-conditions must be met:

• Your vehicle must have an embedded modem.
• Your vehicle must be added to the Ford app.
• Your device has a strong cellular signal.

Connecting to the Vehicle's Modem 

Important: Ensure that your vehicle is on, running, parked, and in an open, well-ventilated, and safe area.

To connect to your vehicle:

1. Confirm your Vehicle Connectivity Settings are enabled within your vehicle.
2. Log in to the Ford app.
3. Select Connect to Vehicle.
   
   Note: If your vehicle is equipped with a modem and the Connect to Vehicle tile does not appear, contact Ford app support through Account > Help.
    
4. Choose I've Started my Vehicle.
5. Read and accept the prompt on your vehicle screen.  
   
   Note: It may take up to two minutes for the connection to complete. 
    
6. Select Check Connection Status once you accept the in-vehicle prompt.

The Ford app will route you back to the Vehicle screen, and the remote commands (if available) should appear below your vehicle image.

Tips if You Are Unable to Activate

• If you are unable to activate, try the Performing a Ford Connect Reset topic.
• If you receive a "Feature Unavailable for fleet vehicles" message, contact Ford app support through Account > Help for additional assistance.
• If you experience activation issues, try the Why is my activation pending in the Ford app? topic.
• If you had remote controls before and changed devices or lost your phone, refer to the following for best practices:
  • For lost or stolen devices, visit the What happens if I lose my device and Ford app is active? topic.
  • For new devices, visit the How do I get my Ford app account on my new phone? topic.
• If your troubleshooting is unsuccessful, contact Ford app support by selecting Account > Help in the Ford app for additional assistance. 

Additional Information

How do I remotely start my vehicle using the Ford app?

^*The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.com for our privacy notice.