You can complete a modem reset for your vehicle on your vehicle's SYNC®* or Ford Digital Experience®** screen. Rebooting a vehicle's modem in the infotainment system will delete all currently authorized users on the Ford app†.
Important:
Select your SYNC generation or Ford Digital Experience from the drop-down options below to learn how to reset your vehicle's modem. If you need assistance determining the generation of your SYNC system, refer to the SYNC Visual Reference Guide.
How do I remove a previous owner's access to my vehicle?
*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
**Some Ford Digital Experience features require a Connectivity plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
†The Ford app, formerly known as the FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.com for our privacy notice.
††All SiriusXM services require a subscription. Service subject to the SiriusXM Customer Agreement and Privacy Policy; visit www.siriusXm.com to see complete terms and how to cancel, which includes calling 1-866-635-2349. Some services, content, and features are subject to device capabilities, an active data connection enabled in the vehicle and location availability. All fees, content and features are subject to change. Content varies by subscription plan.
SiriusXM and related logos are trademarks of Sirius XM Radio Inc. and its respective subsidiaries.
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