What should I do if I receive a pairing failed message for Phone As A Key?

If you attempt to pair Phone As A Key^™* with your mobile device and receive a Pairing Failed message, troubleshoot using the steps below.

1. Start your vehicle in an open, well-ventilated, and safe area. 
2. Toggle your mobile device's Bluetooth off/on and attempt to set up Phone As A Key again. 
   
   Note: If your issue is resolved, do not continue with the remaining steps. 
    
3. Delete any keys installed on your phone attempting to pair and attempt to set up Phone As A Key again.
   
   Note: If your issue is resolved, do not continue with the remaining steps. 
    
4. Perform a Phone As A Key reset and attempt to set up Phone As A Key again.

If you continue to receive the error message, contact a Guide using the Account > Contact Help for additional assistance. 

Further Troubleshooting Options

If you are experiencing other issues, visit the Phone As A Key Troubleshooting topic or the FordPass^®** Troubleshooting support site folder for additional assistance. 

Additional Information

What is Phone As A Key?

^*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

^**FordPass^® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.