How do I troubleshoot WiFi Hotspot issues?

If your Wi-Fi hotspot is not connecting to the internet:

1. Look in your device's Wi-Fi menu to make sure you are connected to the hotspot.
2. Verify the signal strength on your device. 
3. Check the Vehicle Hotspot Settings on your in-vehicle SYNC screen to see the vehicle's internet signal strength.
   
   Note: Instructions vary based on your vehicle's SYNC generation. If you are unsure of the steps needed to access your Vehicle Hotspot Settings screen, refer to your Owner's Manual.
    
4. Check the Data Usage menu to confirm you have not reached your data limit. If you have reached your data limit, you can manage your account directly or contact AT&T for assistance.
   
   Note: Instructions vary based on your vehicle's SYNC generation. If you are unsure of the steps needed to access your Data Usage menu, refer to your Owner's Manual.
    
5. Determine if one or all devices are impacted.
   • If only one device is impacted, troubleshoot that specific device's connectivity.
   • If all your devices are unable to connect and you have verified your data plan has not reached the data limit, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.

Note: The Wi-Fi hotspot will turn off 30 minutes after the vehicle is turned off or sooner if the vehicle is a battery electric vehicle (BEV) and the battery is at less than a 60% charge.

If any of these statements apply to your vehicle, you may need to reconnect your device to the Wi-Fi hotspot.

• The network name or the password for your vehicle's hotspot changed recently.
• You recently performed a master/factory reset in your vehicle.
• The device is in the blocked device list on the vehicle's Wi-Fi.

To reconnect your device:

1. Go to the Settings menu on your device.
2. Toggle the FordPass^®** Connect^† slider to On and wait for the available networks to load.
3. Select the name of your vehicle's Wi-Fi hotspot.
   
   Note: If you do not see it listed, try toggling your device's Wi-Fi off and on again. 
    
4. Enter your vehicle's Wi-Fi hotspot password and press Connect.

If you are still unable to get your devices to connect to the Wi-Fi hotspot, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.

If your Wi-Fi hotspot says No Service or you see a symbol similar to the one below, use the following troubleshooting.

Signal- or Carrier-Related Issue

• If you frequently experience limited or no signal in the same area, it is possible there is poor signal strength coming from your carrier's network in that location, or there is a possibility of radio frequency interference.
• If you experience a lack of signal frequently in different locations, or if the Wi-Fi hotspot works sometimes but not others, the issue could be carrier-related. Contact AT&T for troubleshooting assistance.

Not a Signal- or Carrier-Related Issue

1. Turn your vehicle's Wi-Fi hotspot off, wait 10 seconds, and turn it back on. 
2. Power cycle your vehicle:
   1. Turn your vehicle off and leave it off for at least 35 minutes.
   2. Restart your vehicle.

If you are still experiencing the issue after performing the above troubleshooting steps, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.