Support>Ford Technology>Software Updates>Why did the Ford Power-Up software update not start for my vehicle?

Why did the Ford Power-Up software update not start for my vehicle?

It could be as simple as the vehicle was not off, not in park, or the doors were open.

Requirements to Start a Ford Power-Up Software Update

The following items must be completed prior to attempting the next scheduled software update or you may receive an error message:

  • Your vehicle is stopped and parked.
  • Your parking brake is set.
  • The update is scheduled for before or after 12 a.m. (not exactly 12 a.m.).
  • Your vehicle's ignition is off.
  • All your doors are closed.
  • Your headlights are turned off.
  • Your vehicle was driven for a minimum of 30 minutes prior to avoid low battery.
    Note: This will help ensure you have enough battery charge to complete the update, but is not a guarantee.

Important: If any of the above conditions are not met, you will receive a "Vehicle Not Updated" message on your SYNC®** screen. Address the reason contained in the message before the next scheduled update. If you are still receiving error messages for the failed update, contact the Ford Customer Relationship Center at 1-800-392-3673 or select Start Chatting to chat online with a representative.

"Vehicle Not Updated" message on SYNC screen

Additional Information

Ford Power-Up Software Update FAQS
How do I turn off automatic Ford Power-Up software updates?

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

**Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.