Support>Ford Technology>Ford Connected Services>How do I activate or renew Connected Services?

How do I activate my Connected Services Complimentary plan or renew my Connected Services plan?

Prerequisites

You must have:

  • The FordPass® App downloaded on your 4G mobile device.
  • An eligible vehicle added to your FordPass App garage.
  • The modem of the eligible vehicle activated.

Trial Activation or Plan Renewal

You can activate your complimentary trial or renew your Connected Services plan through Ford.com/connectedservices or within the FordPass App. The steps below will assist you with activation or renewal based on your preferred method.

How do I activate my complimentary trial or renew my Connected Services plan in the FordPass App?

  1. Log in to the FordPass App.
  2. Press Account.
  3. Tap Connected Services.
  4. Select the eligible vehicle from your Garage to see the available Connected Services.
  5. Tap Activate Trial or View Product Details depending on if you are activating a complimentary trial or renewing your Connected Services.
  6. Swipe to the bottom of the webpage after reading all the information and press Next.
    Note: You will be prompted to enter a Primary Address if you have not done so. Enter all the requested details and click Save.
  7. Select a payment method in the Payment Information field.
    Note: If you do not have a payment method on file or want to add a new one, click Add Card and enter the details, then click Save. You can set this as the default payment method by clicking the checkbox.
  8. Review the order or trial activation, and read and agree to the Terms and Conditions by tapping the checkboxes.
  9. Click Confirm Activation. You will see an "Order Confirmation" popup window.
  10. Click Got it, thanks! to complete your activation.

How do I activate my complimentary trial or renew my Connected Services plan on Ford.com?

  1. Log in to your account at Ford.com/connectedservices/.
  2. Click Activate or View Product Details.
    Note: The selection available is based on what Connected Services, if any, are available at the time of sign up.
  3. Click Next.
  4. Swipe to the bottom of the webpage after reading all the information and click Next.
    Note: If you have not entered a Primary Address on your Ford account, you will be prompted to.
  5. Review your order and click the “i” icon to view more details of the plan chosen.
  6. Ensure your payment information is correct.
    Note: If you do not have a payment method on file or want to add a new one, click Add Card and enter the details of the new payment method, then click Save. You can set this as the default payment method by clicking the checkbox.
  7. Read and agree to the Terms and Conditions by clicking the checkbox.
  8. Click Confirm Activation. You will see an "Order Confirmation" popup window.
  9. Click Got it, thanks! to complete your activation.

Additional Information

How do I activate my Connected Services trial plan?