I am having issues with my Ford. What do I do?

If you are having an issue with your Ford vehicle, there are multiple options to get the help you need.

  • Check your Owner’s Manual. Your Owner’s Manual contains important information specific to your vehicle model, including maintenance information, how features work, vehicle specifications, and troubleshooting tips. 
     
  • Check for open recalls. Find out if there is a recall that applies to the issue your vehicle has. Go to ford.com/support and enter your Vehicle Identification Number (VIN). If you have a recall, contact a Ford Dealer to schedule an appointment to have it resolved.
     
  • Check your warranty coverage. Ford vehicles have a 3 year/36,000 mile bumper-to-bumper warranty and 5 year/60,000 mile powertrain warranty (some additional warranties may apply). You can confirm the warranty start date on your vehicle in the FordPass™ App or by logging into your Ford Account.
  • Have your vehicle concern diagnosed and repaired. Only Ford Dealers can verify warranty, recall, and the latest repair information directly from Ford. All of their technicians are factory-trained and have specialized equipment to resolve your concerns. They can also contact Ford should there be a complicated repair situation to request additional assistance. Locate a Ford Dealer near you to schedule an appointment.
     
  • Access Ford repair information. You can get a subscription for Ford service information for 1994 and newer vehicles at motorcraftservice.com. With 72-hour, 30-day and 1-year terms, DIY and service specialists can find what they need. Go to motorcraftservice.com, choose your location, and select Service Info to see available content and purchase access.
     
  • Find parts for your vehicle. With convenient free pick-up or low-cost delivery, parts.ford.com can help with the parts to get your vehicle back on the road. Genuine Ford and Motorcraft® parts are designed for your vehicle and have a warranty backed by Ford.

Additional Topics

Where can I get self-repair and technical information?
How do I contact Roadside Assistance?


The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

Motorcraft is a registered trademark of Ford Motor Company.