What do I do if I am having issues with my Ford vehicle?

If you are having an issue with your Ford vehicle, there are multiple options to get the help you need.

Check Your Owner’s Manual

Your Owner’s Manual contains important information specific to your vehicle model, including maintenance information, how features work, vehicle specifications, and troubleshooting tips.

Check for Open Recalls

Find out if there is a recall that applies to the issue your vehicle has. Go to ford.com/support and enter your Vehicle Identification Number (VIN). If you have a recall, contact a Ford Dealer to schedule an appointment to have it resolved.

Check Your Warranty Coverage

Ford vehicles have a 3 year/36,000 mile bumper-to-bumper warranty and 5 year/60,000 mile powertrain warranty (additional warranties may apply). You can confirm the warranty start date on your vehicle in the FordPass®* App or by logging into your Ford Account.

Have Your Vehicle Concern Diagnosed and Repaired

Only Ford Dealers can verify warranty, recall, and the latest repair information directly from Ford. All of their technicians are factory-trained and have specialized equipment to resolve your concerns. They can also contact Ford, should there be a complicated repair situation, to request additional assistance. Locate a Ford Dealer near you to schedule an appointment.

Access Ford Repair Information

You can get a subscription for Ford service information for 1994 and newer vehicles at motorcraftservice.com. With 72-hour, 30-day and 1-year terms, DIY and service specialists can find what they need. Go to motorcraftservice.com, choose your location, and select Service Info to see available content and purchase access.

Find Parts for Your Vehicle

With convenient free pick-up or low-cost delivery, parts.ford.com can help with the parts to get your vehicle back on the road. Genuine Ford and Motorcraft®** parts are designed for your vehicle and have a warranty backed by Ford.

Additional Information

Where can I get self-repair and technical information?
How do I contact Roadside Assistance?

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

**Motorcraft is a registered trademark of Ford Motor Company.