Why is my activation pending in the Ford app?

The status to connect your vehicle in the Ford app can go into pending for multiple reasons, including that interaction with your vehicle screen was missed, or your connectivity settings are off. Refer to the steps below for more details.

Note: If you need to add additional users, visit the How do I invite another user to use the Ford app? topic for instructions. 

Access Pending in The Ford App

Refer to the table below for your next steps based on the pending access issue.

SituationSteps
Your access is pending in the Ford app and you are the primary user.

Complete the vehicle connection.

  1. Safely enter your vehicle.
  2. Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.
  3. Confirm that your in-vehicle connectivity settings are on.
  4. Open the Ford app.
  5. Tap the Connect to Vehicle tile.
  6. Select I've Started My Vehicle.
  7. Read and accept the prompt on your vehicle screen.
  8. Press Check Connection Status once you accept the in-vehicle prompt.

The Ford app will route you back to the Vehicle dashboard and the remote commands (if available) should appear below your vehicle image.

Note: The connection may take up to two minutes to complete. 

Your access is pending in the Ford app and you receive a message advising your Connectivity Settings are off.

Enable your vehicle connectivity.

  1. Open the Ford app.
  2. Tap the Connect to Vehicle tile.
  3. Follow the instructions to enable connectivity settings on your vehicle screen.
  4. Select I've Enabled Connectivity in the Ford app.
  5. Read and accept the prompt on your vehicle screen.
  6. Press Check Connection Status once you accept the in-vehicle prompt.

If you need additional assistance, contact Ford app support using the Account > Help options. 

More Ford App Information

For more detailed information on Ford app features and functions, visit our Ford app support page and browse by your preferred topic.

Helpful Ford App Support Categories

Additional Information 

How do I request Ford app vehicle access?

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.