How do I charge my electric vehicle at Ford Charge DC Fast Chargers?

To use a Ford Charge DC Fast Charger, identify your connector and pay using the methods below.

Notes: Ford Charge DC Fast Chargers are open to all compatible vehicles from all makes, not just Ford electric vehicles (EVs).

Payment Methods for Ford Charge

Select from the dropdowns below for the different ways you can pay for your charging session at a Ford Charge DC Fast Charger:

Paying with a Credit/Debit Card or Mobile Wallet

To pay for your charging session:

  1. Locate the letter that corresponds to the connector you want to use (A or B) on the front of the charger.
  2. Connect your vehicle to the charger.

    Important: Never use a connector that appears damaged.
     
  3. Insert, tap, or swipe your credit/debit card or tap your mobile wallet on the card reader to activate your payment method.

Your charging session should begin automatically once your payment is authorized. To view your charging progress, tap the session that corresponds to the connector you are using (A or B). 

Notes: 

  • Contactless payments must be made on the credit card reader and not on the RFID touch zone.
  • To obtain a receipt for credit or debit card transactions, visit fordcharge.cc/receipt.

Paying with the BlueOval Charge Network

Ford electric vehicle (EV) drivers can use their BlueOval Charge Network account to activate and pay with Ford Charge. 

Note: Non-Ford EV drivers can pay using their credit or debit card, or the Shell App.

To pay for your charging session:

  1. Open the FordPass®* App on your smartphone or the Public Charging App on your vehicle's touchscreen. FordPass is available on:
  2. Locate the name of the charger you want to use. Look for the "Hello, my name is..." label. 
  3. Locate the letter that corresponds to the connector you want to use (A or B) on the front of the charger.
  4. Tap Activate on the corresponding charger in FordPass or the Public Charging App. 
  5. Connect your vehicle to the charger after you receive confirmation of activation.

    Important: Never use a connector that appears damaged.

Your charging session should begin momentarily.

Paying with Shell

All electric vehicle (EV) drivers can use a Shell account to activate and pay with Ford Charge. To pay for your charge:

  1. Open the Shell App on your smartphone. The Shell App is available on:
  2. Locate the name of the charger you want to use. Look for the "Hello, my name is..." label. 
  3. Locate the letter that corresponds to the connector you want to use (A or B) on the front of the charger.
  4. Follow the instructions provided in the Shell App to begin charging.

    Important: Never use a connector that appears damaged.

Your charging session should begin momentarily.

Additional Ford Charge Support

Select from the questions below to learn more about using Ford Charge Fast Chargers:

How do I stop a charge session?

To stop a charge session using the charge station's touchscreen:

  1. Select the connector your vehicle is plugged into (A or B) to bring up the Charging Session screen.
  2. Tap the red Stop Charging button.

Once the screen indicates that charging has stopped, you can remove the connector from your vehicle.

Can two vehicles use one charger at the same time?

Yes, Ford Charge DC Fast Chargers are capable of charging two vehicles at the same time.

Note: When two vehicles are using the charger at the same time, power is shared equally between them.

How much does it cost to charge on a Ford Charge Fast Charger?

Prices for charging is independently set by each Ford Dealer, not by Ford.

For any feedback on pricing, please contact the dealer.

What factors may impact my charging speed?

Fast charging speeds are determined by many factors:

  • Your EV's ability to accept power, including:
    • State of charge
    • Battery temperature
    • Other factors
  • The power limit of the charger.
  • The current limits of the charging cable.

Charging can only occur at the slowest speed based on the above factors. 

How do I determine the charging power of my EV and Ford Charge DC Fast Charger?

Charging power is defined in kilowatts (kW), or 1,000 Watts and is the product of two variables: 

  • EV battery voltage (V).
  • The charging current being provided to your vehicle, measured in Amps (A).

You can determine the charging power your vehicle is receiving by using the following equation: Watts = Volts x Amps

Note: To view your vehicle’s battery voltage while charging, check the charge session details screen on the DC Fast Charger.

Why is my charging speed lower than the charger’s rated speed?

Ford Charge DC Fast Chargers:

  • Come in one of two power output levels: 120 kW or 240 kW.
  • Are equipped with 300 Amp cables.
  • Can split charging power equally to two vehicles at the same time.

Generally, charging speed will fall into the ranges below:

Vehicle Voltage

Ford Charge

120 kW DC Fast Charger

Ford Charge

240 kW DC Fast Charger

Single VehiclePower SharingSingle VehiclePower Sharing
400VUp to 120 kWUp to 60 kWUp to 120 kWUp to 120 kW
800VUp to 120 kWUp to 60 kWUp to 240 kWUp to 120 kW

Notes: 

  • The power level of each Ford Charge DC Fast Charger can be found on the "Getting Started" label on the front of the charger.
  • To view your vehicle’s battery voltage while charging, check the charge session details screen on the DC Fast Charger.

How do I get further assistance?

If you are in need of support while using the Ford Charge Fast Charger, contact the 24-hour Driver Support Line.

Additional Information

How do use the Dealer Level 2 AC Charger? 


*FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

**Google Play is a trademark of Google LLC.

Android is a trademark of Google LLC.

††App Store is a service mark of Apple Inc.

iOS is a service mark of Apple Inc.