How to activate the modem in your Ford Mustang Mach-E
First, download the FordPass® App* from the App Store® or Google Play™. Then:
Open FordPass on your mobile device
Log in with your Ford account or create an account if you don’t have one
Scan or manually type your Vehicle Identification Number (VIN) into FordPass
Name your vehicle
Select Activate Your Vehicle
Once you finish the setup process in FordPass, go to your vehicle, start it (make sure you're parked in a safe location) and:
Check for a pop-up on your vehicle's center console display
Select Yes to complete modem** activation
If something doesn’t work quite right or you have any questions, please call us for help at (800) 392-3673.
Benefits of activating the modem in your Ford
Once everything is all set up, you can:
Remote lock and unlock† your vehicle from virtually anywhere using our Phone As A Key technology
Use your mobile device to remote start††/stop your vehicle
Set departure times in FordPass to pre-heat or pre-cool your vehicle battery and cabin before you go for a drive
Plus, once you activate your modem, you can activate your vehicle's Wi-Fi hotspot, connect up to 10 devices, and access the signal from up to 50 feet outside your vehicle.
Wi-Fi hotspot includes complimentary wireless data trial that begins upon AT&T activation and expires at the end of 3 months or when 3GB of data is used, whichever comes first. To activate, go to www.att.com/ford.
Find Public Charging Stations for Your Ford® EV on SYNC® 4A
*FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
**FordPass Connect (optional on select vehicles),] the FordPass App., and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.
†When equipped with power door locks
††Requires Automatic Transmission
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