How do I activate the modem in my Mustang Mach-E?
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How to activate the modem in your Ford Mustang Mach-E

First, download the FordPass® App* from the App Store® or Google Play™. Then:

  • Open FordPass on your mobile device

  • Log in with your Ford account or create an account if you don’t have one

  • Scan or manually type your Vehicle Identification Number (VIN) into FordPass

  • Name your vehicle

  • Select Activate Your Vehicle

Once you finish the setup process in FordPass, go to your vehicle, start it (make sure you're parked in a safe location) and:

  • Check for a pop-up on your vehicle's center console display

  • Select Yes to complete modem** activation

If something doesn’t work quite right or you have any questions, please call us for help at (800) 392-3673.

Benefits of activating the modem in your Ford

Once everything is all set up, you can:

  • Remote lock and unlock† your vehicle from virtually anywhere using our Phone As A Key technology

  • Use your mobile device to remote start††/stop your vehicle

  • Set departure times in FordPass to pre-heat or pre-cool your vehicle battery and cabin before you go for a drive

Plus, once you activate your modem, you can activate your vehicle's Wi-Fi hotspot, connect up to 10 devices, and access the signal from up to 50 feet outside your vehicle.

Wi-Fi hotspot includes complimentary wireless data trial that begins upon AT&T activation and expires at the end of 3 months or when 3GB of data is used, whichever comes first. To activate, go to www.att.com/ford.

 

Additional topics

Find Public Charging Stations for Your Ford® EV on SYNC® 4A

FordPass

Phone As A Key

*FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

**FordPass Connect (optional on select vehicles),] the FordPass App., and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.

†When equipped with power door locks

††Requires Automatic Transmission

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