Customer Support and FAQs
You can find answers to all your Ford Credit questions here. If you can't find what you are looking for or
require further assistance, please contact us directly.
Search FAQs
Browse FAQs
Purchase FAQs
- What programs are offered to help maintain my vehicle or protect it from damage?
- How do I make a principal-only payment?
- Am I eligible for a payment extension?
- Do I still pay interest on a payment extension?
- Can I request to waive the late charge?
- What if I get an extension but have automatic payments?
Phone
1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT
For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.
New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.
Mail
If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.
This page is for individual Ford Credit Customers.
For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.