Ford Credit Customer Support and FAQs

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Need more help? Contact us.


Speak to a customer service representative or use our 24-hour automated support. For automated support have your account number ready.




For the hearing or speech-impaired:

Please contact the Operator Relay Service by dialing 711.


Fill out this secure form and a representative will reply within 24-48 hours.

Customer Support Hours: 

Monday-Friday : 7a.m – 7 p.m. (CST) 

Saturday : 7a.m – 3 p.m. (CST) 

Sunday : Closed

*New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.



This page is for individual Ford Credit Customers. For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.