1. Are there opportunities to test drive a Mustang Mach-E?
   Ford EV Certified Dealers can provide customers with the opportunity to test drive the Mustang Mach-E.
2. Is the Mustang Mach-E eligible for tax credits?
   Mustang Mach-E customers may qualify for up to $7,500 in Federal Tax Credits. Depending on where you live and your personal tax situation, you may qualify for other tax incentives from your state or city for buying an electric vehicle. The Federal Tax Credit is a potential future tax savings.⁸
3. What type of battery does the Mustang Mach-E have?
   The Mustang Mach-E comes equipped with a state-of-the-art 70 kWh or 91 kWh usable capacity battery. These advanced batteries feature 288 lithium-ion cells in the standard-range version and 376 lithium-ion cells in the extended-range. The battery is located on the floor between the vehicle’s two axles, and is secured inside a waterproof battery case surrounded by crash-absorption protection. They are liquid-cooled to optimize performance in extreme weather and to improve charging times.
4. What are my options when it comes to battery and drivetrain? Mustang Mach-E will offer the customer two battery choices to meet their performance needs — Standard Range and Extended Range — both available with a RWD or AWD drivetrain.
5. Is AWD on an electric vehicle any different than on a gas-powered vehicle?
   AWD (eAWD) in an electric vehicle creates a unique opportunity. It’s not just a drive system to improve traction. Mustang Mach-E AWD models use a primary electric motor on the rear axle and a secondary electric motor on the front axle to boost performance. Torque can be applied to either axle at any time, so both motors can work together to provide powerful acceleration.
6. What does the SYNC4A^® system on the Mustang Mach-E offer?
   As a communications and entertainment system, SYNC4A^® is a sleek and modern interface that uses machine learning to quickly learn drivers’ preferences and gets better over time, thanks to advanced over-the-air updates. The 15.5-inch screen and adaptive dash card interface ditches complicated menus, making it easier to access features with touch, swipe and pinch controls that every smartphone user will be comfortable with.
7. What is Phone As A Key?
   Phone As A Key (PAAK) is a new alternative to a traditional Intelligent Access key fob. With an eligible smartphone as a virtual key, PAAK provides similar capabilities, such as unlocking and locking the doors, opening the liftgate, turning the vehicle on and off remotely, as well as starting and driving the vehicle. ^1,2
8. Does the vehicle come with a charge cord?
   All Ford Mustang Mach-Es come standard with the Ford Mobile Power Cord. This allows for the flexibility of charging your vehicle with a standard home outlet (120V), or charging faster using a 240V outlet that large appliances use. The 120V outlet is estimated to add an average range of 3 miles per charging hour, while the 240V adds an average of 20 miles per charging hour. ^3,4
9. Does Ford provide a permanent home charging solution?
   The available Ford Connected Charge Station is wifi-enabled and can be purchased through your local Ford EV Certified Dealer or via FordParts.com.
10. What are my charging options while I’m on the go?
    Mustang Mach-E owners will have simple and easy charging access to the BlueOval^™ Charge Network— the largest public charging network in North America offered by automotive manufacturers.⁵
11. Can the batteries be recycled?
    The batteries are recyclable. Ford will suggest recycling options for out-of-warranty batteries.
12. What happens if I run out of charge on the road?
    Ford Roadside Assistance⁶ has you covered in the US for 5 years/60,000 miles (whichever comes first). You can choose where you would like to have your vehicle towed and recharged within 35 miles of your vehicle location: your home, a public charge station or an EV Certified Ford dealership. If beyond 35 miles, Ford will take you to the nearest available option.
13. What is the warranty on the Mustang Mach-E?
    Our New Vehicle Limited Warranty will help give you peace of mind with the following:
    Electric Vehicle Component Coverage: 8 years or 100,000 miles (whichever occurs first), with retention of 70% or more of the original High Voltage Battery capacity over that period.⁷
    Powertrain coverage: 5 years / 60,000 miles⁷
    Bumper to Bumper coverage: 3 years / 36,000 miles⁷
    Safety Restraint System coverage: 5 years / 60,000 miles⁷
    Corrosion coverage (Perforation only): 5 years / unlimited miles⁷
    Electric Vehicle Roadside Assistance Program: 5 years / 60,000 miles⁷

¹FordPass^™ App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

²FordPass^™ Connect (standard on Mustang Mach-E), the FordPass^™ App and complimentary Connected Service are required for remote features (see FordPass™ Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.

³Range and charge time based on manufacturer computer engineering simulations and EPA-estimated range calculation methodology. The charging rate decreases as battery reaches full capacity. Your results may vary based on peak charging times and battery state of charge. Actual vehicle range varies with conditions such as external environment, vehicle use, driving behaviors, vehicle maintenance, lithium-ion battery age and state of health.

⁴Charge time based on manufacturer computer engineering simulations. The charging rate decreases as battery reaches full capacity. Your results may vary based on peak charging times and battery state of charge.

⁵Based on automotive manufacturers that sell all-electric vehicles and have publicly announced charging networks. Department of Energy data used. FordPass^™, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

⁶Roadside assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations.

⁷Whichever comes first. See dealer for details.

⁸You may qualify for as much as $7,500 in federal tax incentives for purchasing an all-electric Ford vehicle. The federal tax credit is a potential future tax savings. The amount of your tax savings will depend on your individual tax circumstances. Please consult with your own tax or legal professional to determine eligibility, specific amount of incentives or rebates available. The federal tax credit amount may be reduced according to credit phase-out rules. Incentives and additional rebates are not within Ford’s control. This information does not constitute tax or legal advice. For additional information, go to https://www.afdc.energy.gov/laws/409.

1. What is an online order?
   An Order sends your vehicle configuration to your selected Dealer who will then process your order request. By submitting an order and completing the Order Process, you are not purchasing a vehicle. Ordering does not guarantee you vehicle delivery. Your order does not guarantee a set-price for the vehicle.
2. What steps are required to complete an order?
   1. Go to Ford.com
   2. Create your preferred vehicle configuration of the Mustang Mach-E
   3. Select your preferred EV Certified Dealer
   4. Login with your Ford account or create a Ford account
   5. Enter your credit card or method of payment and address to make your Dealer deposit
   6. A confirmation receipt will be sent to the e-mail address provided by you
3. What is a Ford Account and why do I need one?
   A Ford Account lets you sign into the Ford website to view and submit your Mustang Mach-E Order. Orders can be tracked in your Ford account at owner.ford.com
4. Can I select any Ford dealer?
   To find the closest Ford EV Certified Dealer, go to Ford.com and select ‘Locate a Dealer’; insert zip code or type in Dealer name; select ‘Advance Search’; check EV Certified.
5. Am I ordering this vehicle directly from Ford?
   The Mustang Mach-E order is being placed on your behalf by your selected Ford EV Certified Dealer.
6. What is the Dealer Selling Price?
   The Dealer selling price is the price the Dealer is willing to sell the vehicle to you in a purchase transaction. The Dealer selling price excludes Dealer installed options, available incentives (including AXZD-Plans pricing for qualified customers). Not all vehicles qualify for AXZD-Plans. This does not take into account governmental taxes and fees, or Dealer fees. The Dealer’s final selling price may be subject to change. All current available incentives (including AXZD-Plans pricing) and fees will be applied at purchase. See your Dealer for details.
7. What is a Dealer Deposit?
   This is the deposit your Dealer will receive to process your order. Your Dealer Deposit will be applied towards the purchase price of the Vehicle. By paying a Dealer Deposit, you are agreeing to the Dealer’s selling price for your selected vehicle.
   
   NOTE: Dealer Deposit refund policy may vary based on your selected Dealer. Please ask your Dealer for their refund policy before you place your order.
8. Can I change or update my vehicle after I submit my order?
   After ordering your vehicle, you will need to contact the Dealer to update or change your vehicle order.
   
   Once you receive notification that your vehicle has been assigned for production (build/plan), no further changes can be made.
9. Can I call or visit my Dealer to place my order?
   Dealers can process orders offline, however, you will lose the ability to complete your purchase online.
10. When will I take delivery of my vehicle?
    Actual delivery times may vary based on vehicle model and configuration selected, residency & demand. Once your vehicle is scheduled, you will receive further notification.