Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Warranty coverage for your Ford vehicle outside of the United States (U.S.), its territories, and Canada can vary based on the vehicle's model year and if the vehicle is permanently or temporarily located outside the U.S.
Choose your model year from one of the drop-down options below for detailed information about Ford's U.S. warranty when the vehicle is outside the U.S. territories or Canada.
The U.S. warranty applies to cars and light trucks* built for sale and use in the U.S. and the U.S. federalized territories that meet at least one of the following criteria:
Ford Dealers are encouraged to provide that warranty service at no cost to you. However, it may be necessary for you to pay the servicing dealer, save the repair order and receipt, and present the documentation to a dealer in the U.S. for refund consideration under the U.S. warranty.
Temporarily Traveling Outside the Country of Purchase
Warranty coverage will apply to vehicles that are serviceable in the destination country, with the following exceptions:
Notes:
Permanently Relocated Outside the Country of Vehicle Purchase
Warranty coverage will apply to vehicles that are serviceable by a dealer in the destination country, with the following exceptions:
Important: When permanently relocating outside the country of purchase, your vehicle will continue to have warranty coverage that will be less than or equal to the original country’s time and mileage limits. The dealer should apply whichever coverage is less. To verify coverages, contact the customer relationship center prior to your relocation.
Notes:
Important: No responsibility will be accepted by Ford Motor Company for the following:
*Light trucks are defined as any truck up to and including the F-550 series.
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