How do I use 911 Assist®* with SYNC®** with Voice-Activated Navigation?

To enable 911 Assist

  1. Press the PHONE button.
  2. Select Settings on your vehicle's SYNC screen.
  3. Press Advanced.
  4. Touch 911 Assist ON/OFF.
  5. Touch Set 911 Assist ON.

Back to SYNC 911 Assist main page

Additional Topics

How do I pair my phone with SYNC with voice-activated navigation?
How do I adjust the Navigation volume with SYNC with Voice-Activated Navigation?
How do I check my Navigation map version with SYNC with Voice-Activated Navigation?
How do I change the language with SYNC with Voice-Activated Navigation?


*The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. To avoid interference, remove the device or contact the device maker for more information on compatibility.

**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

Actual screens may vary. Refer to your Owner's Manual for information specific to your vehicle.