How do I use text messaging with SYNC®*?

You can view, send, or delete text messages by using the SYNC touchscreen in your vehicle. For general tips and managing notifications, see the steps below.

Using Text Messaging

Select one of the drop-down options below to learn more.

General Tips

  • Your phone must have text messaging capability to use this feature of SYNC.
  • Before text messaging can be enabled, your phone must be paired to SYNC
  • SYNC will not download text messages that have already been read. 

Disabling Text Messages Notifications

To disable text messaging, go into your phone settings and change your permission settings. 

Note: The phone controls whether it sends text messages to SYNC. Instructions for this setting will vary by phone. If you need assistance, speak with your phone's manufacturer.  

SYNC 4A and SYNC 4 Text Message Notifications

To toggle text message notifications on and off for SYNC 4A and SYNC 4 using your phone:

iOS**

  1. Select the Settings menu, then Bluetooth.
  2. Select the Information icon to the right of your vehicle.
  3. Toggle the text message notification On or Off.

Android††

  1. Select the Settings menu, then Bluetooth.
  2. Select the Profiles option.
  3. Select the phone profile.
  4. Toggle the text message notification On or Off.

SYNC 3 Text Message Notifications

To turn text message notifications on or off with your SYNC 3 system:

  1. Tap Settings.
  2. Select Phone.
  3. Choose Text Message Notification
  4. Toggle the text message notifications On or Off.

Note: Unread text message notifications will activate when the phone is paired and the vehicle is being driven. 

Removing Text Messages

SYNC 4A, SYNC 4, or SYNC 3

To remove text messages from your SYNC screen:

  1. Delete the message from your phone.
  2. Press the Refresh button on the text message screen located in the top, right-hand corner of the SYNC screen.

    Note: SYNC will not store text messages. Messages will only be available if the device has an active connection. 

SYNC Gen 1, Gen 1.1, or SYNC with MyFord Touch

To remove text messages from your SYNC screen:

  1. Perform a master reset on your SYNC system.
  2. Delete the messages on your phone.
  3. Pair your phone.
  4. Download your phone book and text messages.

Note: SYNC downloads and saves the entire text message history automatically. 

Additional Information

How do I use 911 Assist with SYNC?


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

**iOS is a registered trademark of Apple Inc. All rights reserved.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.

††Android is a trademark of Google Inc.