I am on a contract as a co-borrower/co-lessee, and the borrower/lessee recently passed away. What should I do?

Obtain Necessary Documentation: 
Before contacting customer service, make sure you have the death certificate for the deceased borrower/lessee. You will also need to know the date of death. This documentation is essential for verifying eligibility for the Peace of Mind Program.

The Peace of Mind Program offers options for Qualified Parties (see definition below) to keep or dispose of a financed or leased vehicle.

Options under the Peace of Mind Program are:

1. Individuals on the contract may continue under the existing terms.
2. Qualified Parties may choose to pay off the Retail Installment Contract or Lease Contract:
   1. Retail Installment Contract: Outstanding balance information may be found in Account Manager or by contacting us.
   2. Lease Contract: Outstanding balance information may be obtained from your local Ford or Lincoln dealer.
3. Qualified Parties interested in assuming the contract may contact a Customer Service Representative at 1-800-727-7000 for a Transfer of Equity or Lease Application.
4. Qualified Parties may return the vehicle to a Ford or Lincoln dealership within 60 days of the customer’s death.  Ford Credit will not pursue any remaining obligation on the contract.

Qualified Parties are defined as:

• Any other individual on a contract. Commercial accounts do not qualify for Peace of Mind
• The deceased customer’s estate representative
• The spouse or next of kin if the deceased customer has no will or if the estate has elected not to go through probate.
• Designated beneficiary/transferee listed on the death certificate or vehicle title.

Contracts that qualify under the Peace of Mind Program

Retail or Lease contracts dated prior to January 1, 2016, do not qualify for the Peace of Mind Program. Please contact your Customer Service Representative for contracts dated before this date.

Please contact a Customer Service Representative at 1-800-727-7000. They will be able to determine if the account is a retail or lease contract and provide instructions to continue.