How do I contact a FordPass®* Guide?
You can chat or call a Guide using your FordPass App or by calling the support line. FordPass Guides are available: Monday – Saturday 9 a.m. - 9 p.m. EST (closed on Sunday).
Using the FordPass App:
- Log in to the FordPass App.
- Navigate to the Account screen.
- Select Help.
- Tap on one of the following buttons:
Calling the Support Line:
If you cannot access the FordPass App, call 1-800-336-0486 for support.
More FordPass Information
For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.
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*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.