Why did the software update not start for my Ford?

There are a few possibilities why a scheduled software update may not have started, such as your vehicle was not off, not in park, or the doors were open.

The following items must be completed before attempting the next scheduled software update, or you may receive an error message:

• Your vehicle is parked, and the parking brake is engaged.
• The hazard indicators are switched off.
• The vehicle's alarm is not sounding.
• Your vehicle's ignition is off.
• All your doors, the hood, and the trunk are closed.
• Your headlights are turned off.
• Your electric Ford is not charging.
• There is no emergency call in progress.
• Your vehicle is not in limp home mode.

Important:

• Gas vehicles need to be on and running for at least 30 minutes before initiating a software update.
• Battery electric vehicles (BEVs) must have their high-voltage battery charged to 80% and cannot currently be charging. 

If any of the above conditions are not met, you will receive a "Vehicle Not Updated" message on your vehicle's screen. Address the reason contained in the message before the next scheduled update.

Vehicle Software Update Limitations

Once you begin a scheduled software update that requires your vehicle to be parked, you cannot:

• Cancel the update.
• Enter your vehicle unless you have a key blade. You can open the doors using the mechanical latch if child locks are not on.
• Use the remote control to lock, unlock, or start your vehicle.
• Drive your vehicle.
• Charge your vehicle. Charging resumes once the update completes.

If you continue to receive error messages about the failed update, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.